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Account Expert, Virtual Business
About the position
As a Business Account Expert, Virtual Business, at T-Mobile for Business, you'll play a pivotal role in the acquisition of new business customers and the management of a base of existing business accounts. The ideal candidate thrives on building relationships over the phone, enjoys solving customer challenges, and is motivated by reaching and exceeding targets. You will engage prospective small and medium business customers over the phone, and execute the full-cycle sales motion including conducting discovery conversations to understand business needs, recommend solutions, opportunity management and closing sales. You will also be responsible for the account growth of an existing base of business accounts. Successfully acquiring accounts within your assigned geographic territory and managing your assigned account base, will enable you to meet and exceed monthly sales quota objectives. This position requires a high volume of customer calls, appointments, emails, and other interactions with your customers. Having superior listening and communication skills, an outgoing personality, and an ability to build instant rapport with customers is key to success as a Business Account Expert, Virtual Business.
Responsibilities
- Engage in daily customer communication and follow-up using various tools to complete outbound/inbound phone calls, emails, and online meetings/appointments.
- Follow up on leads from marketing campaigns, call lists, and referrals.
- Understand customer needs, key contacts, and potential business opportunities.
- Use research to select appropriate product/service messaging to meet individual customer needs.
- Manage the full sales cycle—from prospecting and qualifying to presenting, negotiating, and closing deals.
- Maintain an active pipeline of qualified opportunities using the CRM system.
- Accurately document all interactions, quotes, and deal progress.
- Attend all required product and service training to gain in-depth knowledge of T-Mobile for Business products and services.
- Responsible for other duties/projects as assigned by business management as needed.
Requirements
- High School Diploma/GED (Required)
- Communication Excellent communication and interpersonal skills, with the ability to effectively convey information and build relationships with clients and team members. Strong written and verbal communication abilities. (Required)
- Organizational Skills Strong organizational skills and attention to detail, with the ability to manage multiple tasks and priorities effectively. (Required)
- Self-Motivation Self-motivated with a results-driven mindset, demonstrating initiative and the ability to work independently. (Required)
- Teamwork Ability to work independently and as part of a team, collaborating with colleagues to achieve common goals. (Required)
- Technology Proficiency with Microsoft Office Suite, including Word, Excel, PowerPoint, Teams, and Outlook. (Required)
- At least 18 years of age
- Legally authorized to work in the United States
Nice-to-haves
- 2 years inside, outside, retail, or similar sales position. (Preferred)
- 1-2 years experience in customer service, sales and/or retention. (Preferred)
Benefits
- Competitive base salary and compensation package
- Multiple wealth-building opportunities
- Annual stock grant
- Employee stock purchase plan
- 401(k)
- Access to free, year-round money coaches
- Monthly or quarterly sales incentives
- Medical insurance
- Dental insurance
- Vision insurance
- Flexible spending account
- Paid time off
- Up to 12 paid holidays
- Paid parental and family leave
- Family building benefits
- Back-up care
- Enhanced family support
- Childcare subsidy
- Tuition assistance
- College coaching
- Short- and long-term disability
- Voluntary AD&D coverage
- Voluntary accident coverage
- Voluntary life insurance
- Voluntary disability insurance
- Voluntary long-term care insurance
- Mobile service & home internet discounts
- Pet insurance
- Access to commuter and transit programs
