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Account Management Director – DME

June 3, 2026

Job Description:

Own strategic leadership for a focused portfolio of accounts, establishing a multi year vision and success metrics that drive retention, upsell, and growth in alignment with client and company objectives.
Serve as the primary executive advisor for assigned accounts, cultivating trusted, C suite level relationships that support long term retention, expansion, and partnership growth.
Apply client business models, contractual agreements, and financial models to proactively identify strategic risks, growth opportunities, and value creation initiatives.
Create and manage account planning that supports growth, communicates value, and guides renewals, pricing, and expansion.
Leverage advanced financial modeling, performance analytics, and market insights to assess profitability and optimize value for both the client and organization.
Provide strategic governance over account execution, ensuring cross functional teams deliver outcomes aligned with client commitments and contractual agreements.
Act as executive sponsor for client initiatives, guiding scope, priorities, and outcomes while influencing senior leaders across operations, clinical, product, and technology.
Lead high impact negotiations, escalations, and risk mitigation efforts, defining resolution strategies that protect organizational relationships, external partnerships, and long term client trust.
Translate client strategy into organizational internal priorities, aligning leadership teams to coordinated execution and accountability.
Lead and facilitate executive level client JOCs and forums, including strategic planning sessions, governance reviews, and organizational business reviews
Analyze market trends and performance issues to deliver insights that inform client strategy and business decisions.
Manages implementation efforts by coordinating across internal and external stakeholders, tracking deliverables, and escalating risks.
Provides mentorship to Lead and Senior Account Managers by setting best practices, advancing strategic and financial capabilities, and influencing Account Management standards.

Requirements:

Bachelor’s degree or equivalent experience
8+ years of healthcare industry experience, with specific exposure to managed care, health plan operations.
Experience with DME (Durable Medical Equipment) and or Network Management
Experience with complex client integration and implementation.
Demonstrated success leading complex health plans or managed care client accounts, with accountability for performance, retention, and growth.
Proficient in Microsoft Excel and PowerPoint;
Experience with CRM tools.
Strong data governance capabilities, with the ability to ensure data accuracy, consistency, and accessibility to support informed decision making, client satisfaction, and operational efficiency
Proven ability to influence outcomes at the executive level, both internally and externally, through strong credibility, judgment, and partnership
Advanced financial acumen, including experience with managing P&L, margin analysis, contract economics, and commercial performance management within a managed care or healthcare services environment
Ability to apply sound financial judgment with a clear commercial focus to drive operational excellence and strategic alignment
Executive level communication and facilitation skills, with experience leading high stakes discussions, presentations, and negotiations
Demonstrated leadership presence as a senior individual contributor, including experience mentoring, coaching, and influencing peers and cross functional partners.

Benefits:

Medical
Dental
Vision
401(k) with company match
HSA employer contributions
Dependent Care FSA employer contribution
Paid Time Off
Personal/Sick Time
Paid Parental Leave
and more.

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...