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Account Manager, Nonprofit

June 3, 2026

US Salary Range: $58,000 - $65,000 base; $93,000 - $100,000 on-target earnings<h1>About Us</h1>Bonterra exists to propel every doer of good to their peak impact. We measure that impact against our vision to increase the giving rate as a percentage of GDP from 2% to 3% by 2033. We know that this goal is lofty, but we are confident that the right technology and expertise will strengthen trust in the sector, allowing the social good industry to accelerate growth and reach peak impact. Bonterra's differentiated, end-to-end solutions collectively support a unique network of over 20,000 customers, including over 16,000 nonprofit organizations and over 50 percent of Fortune 100 companies. Learn more at bonterratech.com.<h1>About the Role</h1>The Account Manager, Nonprofit is responsible for driving revenue growth within our existing portfolio of nonprofit customers. As part of the Install Base Fundraising Solutions team, you will build strong relationships with nonprofit clients, understand their fundraising and engagement goals, and position our solutions to help them achieve greater impact.You will manage a book of business, identify opportunities for renewal, expansion, and deeper engagement, and act as a trusted advisor to customers as they grow their fundraising programs.<h2>Key Responsibilities</h2>Account Management & Relationship Building<ul><li>Own a portfolio of nonprofit clients and serve as their primary point of contact for sales-related needs.</li><li>Build strong, trust-based relationships with key stakeholders — development directors, fundraising managers, advancement teams, and executive leadership.</li><li>Gain deep understanding of each organization's fundraising model, challenges, and opportunities.</li></ul>Revenue Growth & Retention<ul><li>Meet or exceed revenue targets by driving renewals, cross-sells, and upsells within the install customer base.</li><li>Develop strategic account plans to expand product utilization and increase customer ROI.</li><li>Proactively identify at-risk accounts and partner internally to secure renewals.</li><li>Leverage usage data and insights to uncover expansion opportunities.</li></ul>Consultative Selling<ul><li>Conduct discovery to understand nonprofit clients’ fundraising and supporter engagement needs.</li><li>Package and present solutions that help clients improve donor acquisition, retention, and campaign performance.</li><li>Collaborate with Customer Success, Support, and Professional Services to ensure smooth implementation and long-term value.</li></ul>Engagement Strategy Support<ul><li>Guide nonprofit clients on best practices in fundraising campaigns and supporter engagement using our tools.</li><li>Provide consultative recommendations that align with industry trends, platform capabilities, and client goals.</li></ul>Operational Excellence<ul><li>Maintain accurate pipeline and forecasting in the CRM.</li><li>Analyze account performance and generate actionable insights for ongoing relationship growth.</li><li>Contribute feedback to product and marketing teams to enhance the customer experience.</li></ul><h2>Qualifications</h2>Required<ul><li>2–4+ years of experience in account management, B2B sales, customer success, or revenue roles.</li><li>Experience working with nonprofit organizations or selling into the nonprofit sector.</li><li>Proven track record of meeting or exceeding revenue targets.</li><li>Strong consultative selling skills with the ability to translate client needs into solutions.</li><li>Excellent communication skills—comfortable with presentations, facilitation, and relationship building.</li><li>Proficiency with CRM systems and modern sales tech.</li></ul>Preferred<ul><li>Experience with fundraising platforms, CRM/engagement tools.</li><li>Understanding of nonprofit fundraising strategies, donor lifecycle, and campaign best practices.</li><li>Ability to analyze customer data and convert insights into actionable account strategies.</li></ul><h2>Key Competencies</h2><ul><li>Customer empathy & relationship-building</li><li>Strategic account planning</li><li>Consultative selling & problem solving</li><li>Data literacy & forecasting</li><li>Cross-functional collaboration</li><li>Adaptability in a mission-driven, fast-paced environment</li></ul>At this time, we are unable to consider candidates who require current or future sponsorship for employment authorization.____________________________________________________________________________________<h1>Our Culture</h1>At Bonterra, we’re innovating with a higher purpose: to increase giving to 3% of US GDP by 2033, creating $573 billion more in global impact every year. At Bonterra, we foster an inclusive, equitable culture where every team member belongs and contributes to meaningful impact. Read more about our values and culture <a href="https://www.bonterratech.com/culture-values-and-deib" target="_blank" rel="noopener noreferrer">here.</a><h1>Compensation & Benefits</h1>We offer a comprehensive benefits package that supports your health, well-being and growth - explore full details <a href="https://www.bonterratech.com/careers" target="_blank" rel="noopener noreferrer">here.</a> Compensation and benefits for this role apply to full-time employees in the United States and may vary based on local standards, laws and norms. Pay is determined by location, skills, experience, and education, and is one part of Bonterra’s total rewards package, which may also include bonuses, incentives, equity, and a comprehensive benefits program. ____________________________________________________________________________________<h1>Equal Opportunity & Accommodations</h1>At Bonterra, we are proud to be an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We provide equal employment opportunities without regard to race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, veteran status, or any other characteristic protected by law. If you require a reasonable accommodation during the application process, please <a href="https://forms.office.com/Pages/ResponsePage.aspx?id=0FZT8l0YxkOCliCkFvHNj0w0euElBs9Erq16k2CMofxURTZWVzZNUFVPRjhWUzZBQkNKNzczQ1YzNy4u" target="_blank" rel="noopener noreferrer">submit a request.</a>

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...