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Account Manager, Practice Success

June 9, 2026

Dandy is transforming the massive and antiquated dental industry—an industry worth over $400B. Backed by some of the world’s leading venture capital firms, we’re on an ambitious mission to simplify and modernize every function of the dental practice through technology. As we expand our reach globally, Dandy is building the operating system for dental offices around the world—empowering clinicians and their teams with technology, innovation, and world-class support to achieve more for their practices, their people, and their patients.<h2>Position Overview</h2>Dandy is seeking an SMB Practice Success Account Manager to support our growing SMB customer base of single-location dental practices. This role is designed for scaled, high-volume account management, where customers require light-touch, proactive engagement rather than dedicated 1:1 ownership.As the owner of a large portfolio of accounts (4,500+), you will drive retention, product adoption, and customer satisfaction through data-driven outreach, operational excellence, and efficient issue resolution. You will play a critical role in ensuring customers reach activation milestones, maintain engagement, and realize ongoing value from Dandy.You will partner closely with Sales, CX, Training, Ops, and Marketing to deliver a consistent and high-quality customer experience at scale.<h3>Key Responsibilities</h3>Book Management<ul style="min-height:1.5em"><li>Manage a large portfolio of single-location practices, focusing on retention, expansion and account health through proactive, data-informed engagement. </li><li>Use dashboards, reports, and alerts to identify at-risk accounts and execute outreach within defined SLAs to ensure activation, utilization, and renewal readiness. . </li></ul>Commercial Growth<ul style="min-height:1.5em"><li>Identify and execute targeted campaigns to increase scanner utilization, product adoption, and engagement. </li><li>Drive activation of new doctors within existing practices. </li><li>Promote and sell additional scanners or product expansions where appropriate.</li></ul>Client Relationship Management<ul style="min-height:1.5em"><li>Build rapport with practice managers and key stakeholders through consistent, professional communication. </li><li>Serve as a trusted partner for questions, training, and troubleshooting support. </li><li>Collaborate with senior AMs and CX teams to resolve escalations or complex customer needs quickly. </li></ul>Operational Excellence<ul style="min-height:1.5em"><li>Deliver high-quality service with speed, attention to detail, and efficiency. </li><li>Maintain accurate, detailed account notes and documentation for full visibility across the AM and CX teams. </li><li>Partner cross-functionally with Sales, CX, Training, Ops and Marketing to ensure a unified customer experience across locations. </li></ul>Continuous Improvement <ul style="min-height:1.5em"><li>Participate in team experiments designed to improve retention, operational workflows, and engagement tactics. </li><li>Embrace innovation and iteration to continuously refine the solo segment motion for scalability and impact. </li></ul><div style="min-height:1.2em;margin-top:0;margin-bottom:0"> </div><div style="min-height:1.2em;margin-top:0;margin-bottom:0"> </div><h3>Qualifications</h3><ul style="min-height:1.5em"><li>1+ years of experience in Sales, Account Management, Customer Support, Customer Onboarding or Customer Success within or related to SaaS/healthcare vertical, dental industry experience a plus. </li><li>Proven ability to manage a high-volume portfolio with strong attention to detail and prioritization. </li><li>Experience using Case Queues, or CRM dashboards to drive daily workflows and outreach. </li><li>Strong written and verbal communication skills, comfortable engaging with customers over phone and email. </li><li>High degree of organization, follow-through, and accountability. </li><li>Curious, proactive, and energized by fast-paced, evolving environments. </li><li>Passionate about improving customer experience and contributing to team success.</li></ul>Req ID: J-580For full-time positions, Dandy offers a wide range of best-in-class, comprehensive, and inclusive benefits tailored to each country where we operate. Our local benefits packages typically include healthcare, dental, mental health support, parental planning resources, retirement savings options, and generous paid time off—ensuring our team members are supported no matter where they live and work.Dandy is proud to be an equal-opportunity employer. We are committed to building a diverse and inclusive culture that celebrates authenticity to win as one. We do not discriminate on the basis of race, religion, color, national origin, gender, gender identity, sexual orientation, age, marital status, disability, protected veteran status, citizenship or immigration status, or any other legally protected characteristics.Dandy also fully complies with the Americans with Disabilities Act (ADA). We are dedicated to embracing challenges and creating an accessible, inclusive workplace for all individuals. If you require any accommodations for your interview or have any questions beforehand, rest assured that we will do everything we can to meet your needs. Visit <a target="_blank" rel="noopener noreferrer nofollow" href="https://www.meetdandy.com/careers/">Dandy Careers</a> for more! Data Privacy Notice: By submitting your application, you consent to Dandy collecting, storing, and processing your personal information for recruitment purposes in accordance with our <a target="_blank" rel="noopener noreferrer nofollow" href="https://www.meetdandy.com/privacy-policy/">Privacy Policy</a> and GDPR regulations. You have the right to access, rectify, or request the deletion of your data at any time by contacting <a target="_blank" rel="noopener noreferrer nofollow" href="https://www.meetdandy.com/privacy-requests/">Privacy Requests</a>.

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...