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Administrator II, Enterprise Content Management
Job Description:
- Primary administration and integration within our SaaS Enterprise Content Management (Document/Workflow) Suite.
- Ensure all environments are managed and maintained to meet service level agreements.
- Implement Security measures and access controls.
- Support change control and testing processes for modifications to application systems.
- Analyze system for overall performance and give recommendations for improvements.
- Provide responsive technical assistance and document configuration to support processes.
- Develop strong working relationships with third party vendors.
- Research and recommend innovative, and where possible automated approaches for system administration tasks.
- Identify approaches that leverage our resources and provide economies of scale.
- Quick, efficient, and effective issue resolution with proactive communication to all stakeholders.
- Recommend, schedule, and perform improvements, patches, and reconfigurations.
- Develop, document, and maintain policies, procedures and associated training plans for system administration and appropriate use.
- Work with additional functional teams to ensure optimal operations and uptime of application environments.
- Proactive monitoring and maintenance of SaaS / Windows system environments.
- Provide backup administration support to other teammates.
- Provide after-hours support.
Requirements:
- Associate’s degree in the field of Computer Science or equivalent work experience in the field of Application and Server Administration required.
- 3 years’ working experience required.
- 5 years’ experience in the field of Application and Server Administration preferred.
- Hands-on technical experience maintaining servers.
- Enterprise Windows Administration including concepts such as Certificate Services, Web Services, Provisioning and Security.
- Knowledge of ITIL and Agile framework.
- Hands on enterprise application and hardware troubleshooting experience.
- Working technical knowledge of networks, PCs and platform operating systems including Windows and Red Hat.
- Working knowledge of Scripting languages such as Shell Scripting, YAML, Bash, Python, PowerShell, Batch, Object Oriented Programing, HTML5, and CSS.
- Working knowledge of database technologies such as Oracle, SQL, PostGres, and MongoDB.
- Working knowledge of Structured Query Language and Database Scripting concepts.
- Working knowledge of Release Automation processes.
- Knowledge of Application support methodologies and processes for platforms such as M365 and Dynamics Cloud applications, Great Plains, Atlassian Suite, Informatica, Automic, Qlikview, QlikSense, Alation, and Qlik Replicate.
- Experience documenting and maintaining configuration and process information.
- Knowledge of applicable data privacy practices and laws; including SSAE16, HIPPA, and URAC.
- Participate in, adhere to, and support compliance program objectives.
- The ability to consistently interact cooperatively and respectfully with other employees.
Benefits:
- Health insurance
- 401(k) matching
- Flexible work hours
- Paid time off
- Remote work options