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Air Freight Specialist (Import/Export)

June 2, 2026

<div>Job Title: Air Freight Specialist (Import/Export) Job Location: Dallas, Texas DHL Global Forwarding (DGF) is the world leader in air freight services and one of the leading providers of ocean freight services. Around 30,000 employees work to ensure we transport our customers of shipments by air or sea. DGF's logistics solutions span the entire supply chain, from the factory to the shop floor. This also includes special transport-related services. Visit our career site on the web at <a href="https://www.logistics.dhl/us-en/home/careers.html" data-mce-href="https://www.logistics.dhl/us-en/home/careers.html">https://www.logistics.dhl/us-en/home/careers.html</a> As an Air Freight Specialist you will be responsible for the movement of our customer’s air import and export shipments. You will be the main point of contact for coordination between customer’s shipment imports/exports, customs brokers, and shipping carriers. Key Responsibilities:<ul style="font-family: Verdana, Arial, Helvetica, sans-serif; font-size: 11px;"><li>Execute orders by confirming arrival times, coordinating with customs brokerage, inputting data, and dispatching deliveries</li><li>Build customer relationships by responding to customer communications via email, fax and mail</li><li>Work with air and ground transportation partners to handle shipments</li><li>Receive and track purchase orders (P.O.s) from Importers/Overseas offices for pending air shipments</li><li>Retrieve shipment details, handle all documentation for cargo release and data entry for each shipment</li><li>Answer all customer inquiries in accordance with the Customer Service Policy standards</li><li>Further increase customer satisfaction and business share through proactive and regular contact</li><li>Communicate with and ensure release of the freight from air carriers</li><li>Notify customer /customs broker of arrival and charges due; provide accurate job costing forecast and perform billing to customer and/or other offices</li><li>Setup and coordinate deliveries to the customer</li><li>Handle and manage all customer contact at file level regarding exceptions</li><li>Additional projects as directed</li></ul> Skills / Requirements:<ul style="font-family: Verdana, Arial, Helvetica, sans-serif; font-size: 11px;"><li>Exceptional customer service skills</li><li>Detail oriented and strong follow-up skills</li><li>Proficient with Microsoft office (Word, Excel, Outlook)</li><li>Air freight industry experience preferred</li><li>Cargo Wise systems knowledge is a plus</li></ul> Pay Rate: $34.96/hr. in accordance with the CBA Benefits (All Non-Union Employees) * Compensation: Competitive base salary plus role dependent performance-based incentives. * 401(k) Match: $1-for-$1 match up to 4% quarterly + 2% annual base contribution. * Stock Purchase Plan: Ability to purchase Deutsche Post AG shares at a discounted rate. * Medical: Comprehensive plans covering preventive care, inpatient/outpatient services, and prescriptions. * Vision: Optional coverage for exams, frames, and contacts. * Dental: Optional coverage for preventive, basic, and major services. * Paid Time Off: 7 major holidays, 8 floating holidays, and accrued vacation/sick days. Why Join DHL Global Forwarding? At DHL Global Forwarding, we invest in our employees’ growth, providing training, guidance, and career advancement opportunities. We believe in building careers, not just jobs, and empowering our team to develop skills and achieve long-term success. Be part of DHL Group, the world’s leading logistics provider, operating in 220+ countries. DHL Global Forwarding (DGF) is a global leader in air and ocean freight, with 30,000+ employees ensuring seamless transport and supply chain solutions. Explore careers with us: [1] DHL Careers. Equal Opportunity Employer DHL Global Forwarding is committed to equal employment opportunities, evaluating all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other legally protected characteristics. Work Authorization Applicants must be legally authorized to work in the United States. Visa sponsorship is not available for this role. #LI-RL2 References Visible links 1. <a class="TIN_display_Anchor" href="https://www.logistics.dhl/us-en/home/careers.html" target="_blank" rel="noopener noreferrer" data-iswidget="1" data-mce-href="https://www.logistics.dhl/us-en/home/careers.html" data-mce-tabindex="0">https://www.logistics.dhl/us-en/home/careers.html</a> </div>

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...