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Auto Claims Adjuster - Remote

June 30, 2026

External candidates In order for your application to be correctly processed please sign-in before you apply Internal candidates Please go to Workday and click "Find Jobs" link under Career Thank you for considering opportunities with us! Job Title Auto Claims Adjuster - Remote Requisition Number R7519 Auto Claims Adjuster - Remote (Open) Location Nevada - Home Teleworkers Additional Locations Alabama - Home Teleworkers, Arizona - Home Teleworkers, Arkansas - Home Teleworkers, California - Home Teleworkers, Colorado - Home Teleworkers, Idaho - Home Teleworkers, Illinois - Home Teleworkers, Iowa - Home Teleworkers, Kansas - Home Teleworker, Louisiana - Home Teleworkers, Minnesota - Home Teleworkers, Mississippi - Home Teleworker, Missouri - Home Teleworker, Montana - Home Teleworkers, Nebraska - Home Teleworkers, New Mexico - Home Teleworker, Oklahoma - Home Teleworkers, Oregon - Home Teleworkers, South Dakota - Home Teleworkers, Texas - Home Teleworkers, Utah - Home Teleworkers, Washington - Home Teleworkers, Wisconsin - Home Teleworker Job Information CSAA Insurance Group (CSAA IG), a AAA insurer, is one of the top personal lines property and casualty insurance groups in the U.S. Our employees proudly live our core beliefs and fulfill our enduring purpose to help members prevent, prepare for and recover from life's uncertainties, and we're proud of the culture we create together. As we commit to progress over perfection, we recognize that every day is an opportunity to be innovative and adaptable. At CSAA IG, we hire good people for a brighter tomorrow. We are actively hiring for an Auto Claims Adjuster. Join us and support CSAA IG in achieving our goals. Hablas Español? Estamos buscando agentes de reclamaciones bilingües! No se requiere experiencia en seguros, nosotros aseguraremos que sepas como explicar la terminología de aseguranza en inglés y español. Your Role As an Associate Auto Claims Advisor, your responsibilities include handling non-injury claims. You will be verifying and explaining coverages, conducting liability investigations, and advising customers of your liability decision. You will be setting expectations about the claims process with the member, obtaining police reports, and witness statements, reaching out to other adjusters from varying insurance companies, and keeping the member informed of the claim status. We are currently hiring in the following time zones only. • Pacific • Mountain • Central Your work • Investigates, evaluates, negotiates and settles auto and property damage claims. • Handle a diary system to systematically review and resolve claims within the specified state compliance guidelines. • Manage an inventory of claims. • Opens claims and acquires required information and loss details from the insured, claimant and other involved parties. • Explains policy, coverage and appropriate course of action (follow-up, status calls, touch base with the customer). • Documents claim files, sends appropriate correspondence and communicates with customers and repair facilities. • Ensures compliance with specific state regulations, policy provisions and standard operating procedures. • Arranges, handles and pays repair, rental, towing, total losses and negotiates storage. • Applies knowledge of estimating standards ranging from minor to moderate complexity. • Paid 14-week virtual training that is a combination of classroom and hands on job training. • Training is Monday-Friday from 800am-500pm Pacific Time. • Training starts on 02/09/2026. Required Experience, Education and Skills • High School Diploma/GED or 2 years of experience in a customer facing virtual environment leveraging internet, phone and chat features. • Capability to train and perform the job in a remote setting as required. If working in a remote setting, capability to meet our work from home requirement. • May require Adjusters license as required by state. What would make us excited about you? • 2+ years of customer service experience in a fast-paced setting. • Empathy, Adaptability, Time Management, Organization. • Property and Casualty industry experience preferred. • Flexibility to work any shift during the operating hours of 530 a.m. to 7 p.m. PST, which may include evenings and/or weekends. • Outstanding interpersonal and strong computer navigation abilities. • Ability to handle several tasks simultaneously. • Bilingual a plus. • Shows respect for differences through excellent communication skills with people from an array of backgrounds. • Actively shapes our company culture (e.g., participating in employee resource groups, volunteering, etc.) • Lives into cultural norms (e.g., willing to have cameras when it matters helping onboard new team members, building relationships, etc.). • Travels as needed for role, including divisional / team meetings and other in-person meetings. • Fulfills business needs, which may include investing extra time, helping other teams, etc. CSAA IG Careers

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...