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BDM | America (Player Support)

June 29, 2026

Title Business Development Manager Remote North America Line of Business Player Support or Game Services Contract Permanent Salary Highly Attractive + Bonus / Incentives Pole To Win is looking for a Business Development Manager to develop relationships and grow new business revenue within the video games industry. This individual will be a dynamic and highly motivated sales manager, who will cultivate and build long term relationships with new clients, close new business, liaise with decision makers, negotiate service contracts and manage client relationships. This position is perfect for an engaging, personable, enthusiastic and results-orientated individual, with a passion for video games and helping developers through post and pre-production services. Growth will be driven through growing and managing relationships with a dedicated client base through creative solutions matching to developers needs. The successful candidate will have a track record of exceeding KPI’s through cultivating and growing relationships. This is an individual contributor role and can be remote but you must have experience within the gaming industry. What you’ll be doing • Generating new business / large new logo business within the NA region with a focus on player/customer support and community management solutions or game development, Player Support, Art Outsourcing, LQA, QA services. • Creating a client base through content lead outreach campaigns and develop and execute contact strategies including cold calling, social and business networking. • Developing a partnerships strategy in partnership with other key stakeholders in the business and attending client meetings, presentations, trade shows, etc. • Managing the full sales cycle from prospecting to closing and working collaboratively with the delivery teams to creative effective solutions for each new client. • Identify new prospective clients, and develop and execute sales development strategies for these and develop net-new business sales to agreed sales targets • Qualify all sales leads, provide value/benefit assessments, and generate plans to close, and work with the service delivery teams to create quotations for new and existing customers. What we’re looking for • Experience selling customer services, outsourcing services, or adjacent services - ideally player support, community, and related tech products and services to different stakeholders at all levels of target organizations. Alternatively, having experience selling game co development, art outsourcing, Player Support, LQA, QA, services. • Proven track record of exceeding targets through building strong client relationships or significant experience of selling game service solutions to gaming clients. • A network of gaming industry contacts is essential. • Effective time management and must be comfortable working at senior executive contact levels. • Must be self-motivated and able to operate in a remote environment whilst traveling when required. • Must have dedicated workspace if working from home. • Experience managing a revenue pipeline with excellent presentation, communication, and interpersonal skills. • Ability to forecast opportunities, be self-motivated, organised, with a passion for gaming. • An organised individual with a passion for gaming. • Competitive basic salary • Working with people creating cutting edge interactive entertainment • Excellent OTE with % based commission package • Group pension scheme and death in service benefit • Dynamic and entrepreneurial culture • Video games focused environment • The opportunity to work with video games pioneers creating cutting edge interactive entertainment Who we are PTW is a boutique games services company that provides custom solutions worldwide. We believe in accelerating innovation across the globe. We started more than 25 years ago and since then, have grown exponentially year-on-year to who we are today. Our history is in gaming, and we are still gamers at heart. In our time within the games industry, we have worked on over 1,500 titles across all genres and all platforms. We have grown rapidly over the past few years and now have 16 sites spanning the globe. The PTW umbrella of companies includes SIDE, 1518, OR Esports, and Entalize. SIDE works at the cutting edge of interactive media as a provider of audio services for the global entertainment market. 1518 is known industry wide for world-class art and is also our in-house game and product development studio. Basically, anywhere in the world, any platform, any genre, we can help come up with a custom solution to make games run better, get to market faster, and enhance the lives of more players. In summary, we connect and bring fun to the world. Welcome to PTW

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...