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Bilingual Customer Service Representative L1-2 Gas Svs. (Spanish, Mandarin or Cantonese)
Con Edison is a major utility company in New York, and they are seeking a Bilingual Customer Service Representative to support their Gas Engineering Customer Engagement section. The CSR will act as a liaison between the company and its customers, scheduling appointments and handling inquiries related to gas service line inspections and natural gas detector installations.ResponsibilitiesRequired to work Full-Time as a Customer Service RepresentativeMust be fluent in one of the following languages: Spanish, Mandarin or CantoneseAbility to work a hybrid remote work schedule based on company's needReceive calls from customers and schedule appointments for the Gas Service Line Inspection (SLI) and Natural Gas Detector (NGD) programs using various systemsProactively make calls to customers and schedule appointments for SLI and NGD using various systemsReceive calls from customers and provide first call resolution on SLI and NGD issues using various systems to complete research on an issuePerform a high volume of administrative work pertaining to job recordsRoute SLI work to area Planners and Supervisors using various systemsProvide any and all data corrections, including but not limited to creating new tickets, cancelling tickets, modifying addresses, records as needed, reconciling pictures to inspection/installations, etc) on the work completed using various systemsUtilize various internal and external systems to reconcile any discrepancies regarding recordsResearch and resolve billing issues related to fines for failure to complete inspectionsDriver's license preferredSkillsMust be fluent in one of the following languages: Spanish, Mandarin or CantoneseAbility to work a hybrid remote work schedule based on company's needReceive calls from customers and schedule appointments for the Gas Service Line Inspection (SLI) and Natural Gas Detector (NGD) programs using various systemsProactively make calls to customers and schedule appointments for SLI and NGD using various systemsReceive calls from customers and provide first call resolution on SLI and NGD issues using various systems to complete research on an issuePerform a high volume of administrative work pertaining to job recordsRoute SLI work to area Planners and Supervisors using various systemsProvide any and all data corrections, including but not limited to creating new tickets, cancelling tickets, modifying addresses, records as needed, reconciling pictures to inspection/installations, etc) on the work completed using various systemsUtilize various internal and external systems to reconcile any discrepancies regarding recordsResearch and resolve billing issues related to fines for failure to complete inspectionsHigh School Diploma/GEDCompetency in Microsoft Excel, Word, and Outlook RequiredWell organized, detail oriented and flexible to handle multiple assignmentsDemonstrate a high level of accuracy, even under pressureExcellent interpersonal and telephone skillsDemonstrate good customer service skillsMust be proficient in English and one of the following languages: Spanish, Mandarin or CantoneseDriver's License preferredBenefitsRich medical & pharmacy benefits, including vision benefitsDental benefitsHealth Savings AccountsHealth Care and Dependent Care Flexible Spending Accounts401(k) with robust matchingEmployer paid Pension PlanEmployee Stock Purchase Plan with a generous matching contributionState of the art Employee Assistance ProgramPaid Parental LeaveGenerous paid time off plus paid holidaysFamily support: emergency backup child, & elder care assistanceSocial responsibility and volunteer opportunitiesEmployee discount programCommuter BenefitsCulture of growth and learning: career development; tuition reimbursement; recognition programLife and Long-Term Disability BenefitsCompany OverviewWe provide power to more than 10 million people and businesses across NYC and Westchester. It was founded in 1823, and is headquartered in New York, NY, US, with a workforce of 10001+ employees. Its website is Apply To This Job
