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Business Applications Lead

June 6, 2026

<h2>Overview</h2> Location: Can be Hybrid OR Remote; Office located in Downtown Pittsburgh (free parking) Job Type: Full time Work Authorization: U.S. Citizen or Green Card A.C.Coy is currently seeking candidates for a Business Applications Lead role. This individual will own the strategy, roadmap, and day-to-day operation of business applications, SaaS platforms, and operational systems. Our ideal candidate will have strong experience managing a SaaS/business application portfolio, partnering with internal stakeholders, interfacing with software vendors, and supporting new system integrations. This stable, growing company offers an attractive salary, along with a comprehensive benefits package, generous paid time off, company-paid holidays, and a 401K plan. Remote employees will work EST hours and travel to the Pittsburgh office occasionally. (with expenses paid) <h2>Responsibilities</h2> <ul> <li>Own the multi-year roadmap and strategy for DQE’s SaaS application and business systems portfolio, balancing new capability, operational reliability, and technical debt</li> <li>Lead and mentor business systems analysts and administrators, setting standards for documentation, governance, and operational excellence</li> <li>Partner with executive and functional leadership across Finance, Operations, Sales, and Product to align platform investments with business priorities</li> <li>Analyze business processes and identify opportunities for system improvements, automation, and operational efficiencies</li> <li>Direct administration, configuration, and operational support of DQE’s SaaS and business systems portfolio, including ERP, CRM, reporting, and operational tooling</li> <li>Partner with business stakeholders to gather requirements, evaluate needs, and recommend scalable technology solutions</li> <li>Own the lifecycle of DQE’s core platforms such as, NetSuite (ERP), SiteTracker, and the enterprise data warehouse, along with supporting CRM, HRIS, and BI tools</li> <li>Collaborate with internal teams and vendors to implement enhancements, integrations, and new solutions</li> <li>Develop documentation, workflows, governance standards, and system best practices</li> <li>Monitor system performance, data integrity, user access, and platform health</li> <li>Assist with reporting, dashboards, analytics, and operational data management initiatives</li> <li>Lead vendor strategy across the portfolio: contract negotiations, renewals, performance management, escalations, and consolidation decisions</li> <li>Evaluate emerging technologies and AI-enabled tools, including platforms such as Claude, to improve workflows and productivity</li> <li>Support governance initiatives related to system administration, data management, and operational processes</li> </ul> <h2>Qualifications</h2> Required: <ul> <li>7+ years of experience in business systems, SaaS administration, or enterprise applications</li> <li>A minimum of 2 years leading a team or owning a platform portfolio end-to-end</li> <li>Working knowledge of NetSuite (ERP)</li> <li>Experience gathering requirements, documenting business processes, and translating operational needs into technical solutions</li> <li>Experience working with vendors, third-party providers, or managed service partners</li> <li>Experience with data warehouse platforms, reporting systems, or business intelligence tools</li> <li>Hands-on systems administration experience with business-critical platforms</li> <li>Familiarity with governance, compliance, and operational process management</li> <li>Experience with project coordination or solution implementation initiatives</li> </ul> Preferred: <ul> <li>Bachelor’s degree in Information Systems, Computer Science, Business Technology, or related discipline</li> <li>Experience with workflow automation, integrations, or API-driven platforms</li> <li>Preferred: hands-on experience applying AI-enabled tools (e.g., Claude) to automate reporting, documentation, or operational workflows</li> <li>Knowledge of telecommunications, infrastructure, or technology-focused business environments</li> </ul>

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...