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Business Operations Manager - People Legal

May 30, 2026

The application window is expected to close on: 05/29/2026Job posting may be removed earlier if the position is filled or if a sufficient number of applications are received.

Members of the Legal organization at select locations will generally be expected to follow a hybrid work model, which includes two days of in-office attendance each week, with limited exceptions.

Location: RTP, NC

Are you passionate about driving operational excellence and redefining business processes within a multifaceted legal environment? Cisco's People Legal team is seeking a strategic and analytical Business Operations Improvement Lead to spearhead impactful initiatives. This role is crucial for optimizing our employment law functions and ensuring seamless collaboration across Cisco's Legal, People& Communities (Human Resources), and other key stakeholder groups.

If you flourish with analyzing complex processes, implementing innovative solutions, and using data to achieve tangible results, this is the opportunity for you"

Strategic Planning& Process Improvement:

Plan, design, and implement strategic business operations improvements and initiatives for the People Legal (Employment Law) organization, focusing on optimization and driving operational efficiency.
Diagram, analyze, and evaluate existing business processes to identify bottlenecks, inefficiencies, and areas for improvement.
Develop and implement robust metrics to measure process performance, identifying key indicators for future improvement opportunities and demonstrating return on investment.
Collect and analyze data to identify root causes of problems and measure performance against process requirements.
Align improvement initiatives directly to address shortfalls and drive measurable gains in efficiency, accuracy, or compliance.
Provide consultation on the application of techniques to improve process performance and service quality.
Survey and analyze industry standard methodologies for relevant techniques and processes to advise strategic direction.

Project Leadership& Stakeholder Management:

Organize, lead, and facilitate cross-functional project teams, fostering teamwork across People Legal, the broader Legal organization, People& Communities, and other internal/external stakeholders.
Serve as a key liaison for budgetary components related to operational initiatives and improvements.

Digital Transformation& Communication:

See opportunities for and guide the integration of AI and automation tools to enhance operational efficiency and effectiveness within People Legal.
Drive digital integration initiatives within People Legal operations.
Develop and execute clear internal communication strategies to support operational changes, initiatives, and standard processes.
May deliver impactful presentations and training courses on process measurement, analysis, improvement, and control methodologies.

Minimum Qualifications

Bachelor's degree with 5+ years of experiencein operations management, business operations, or legal operations
Proven track record of optimizing operational processes and workflows that deliver measurable improvements in efficiency, cost, or quality
Demonstrated ability to manage operations independently while building strong cross-functional relationships and driving organizational alignment
Strong organizational, analytical, and problem-solving skills with the ability to handle sensitive, confidential matters
Experience with budget management, resource allocation, AI integration, and vendor/service provider oversight
Ability to analyze data and summarize findings for leadership audiences

Preferred Qualifications

Direct experience in legal operations, law department administration, or compliance-focused business operations
Familiarity with employment law workflows, litigation management processes, or regulatory compliance requirements
Track record managing large-scale operational transformation or process improvement initiatives (Lean, Six Sigma, or similar methodologies)
Proficiency with operations management tools and systems (e.g., case management software, legal billing platforms, document management systems)
Experience leveraging AI tools, automation, or data analytics to streamline operations and enhance decision-making
Project Management or Operations Management certification (PMP, CAPM, ASQ, or equivalent)
Excellent leadership and communication skills with ability to guide teams and translate legal/technical concepts for diverse audiences
Experience managing operational budgets, contracts, and performance metrics

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...