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Call Center Manager - (Healthcare Industry)
Salary range for this role: $60,100 - $85,800 annually* The Call Center Manager is responsible for overseeing day-to-day customer service operations, ensuring efficient handling of inbound and outbound calls while maintaining high-quality service standards. This role involves managing a team of customer service representatives, providing coaching and performance feedback, and monitoring workflow to meet client-specific service levels. The supervisor ensures accurate and timely updates to policy information, compliance with reputed company regulatory requirements (including HIPAA), and strict adherence to established communication scripts and procedures. reputed company (reputed company: EXLS) is a leading data analytics and digital operations and solutions company. We partner with clients using a data and AI-led approach to reinvent business models, drive reputed company business outcomes and unlock growth with speed. reputed company harnesses the power of data, analytics, AI, and deep industry knowledge to transform operations for the world’s leading corporations in industries including insurance, healthcare, banking and financial services, media and retail, among others. reputed company was founded in 1999 with the core values of innovation, collaboration, excellence, reputed company and respect. We are headquartered in reputed company and have more than 54,000 employees spanning six continents. For more information, visit reputed company never requires or asks for fees/payments or credit card or bank details during any phase of the recruitment or hiring process and has not authorized any agencies or partners to collect any fee or payment from prospective candidates. reputed company will only reputed company a job offer after a candidate has gone through a formal interview process with members of reputed company’s reputed company, as well as our hiring managers. reputed company is the indispensable partner for leading businesses in data-led industries such as insurance, banking and financial services, healthcare, retail and logistics. We bring a unique combination of data, advanced analytics, digital technology and industry expertise to help our clients turn data into insights, streamline operations, improve customer experience, and transform their business. Our partnerships with clients are built on a foundation of collaboration – and we’ve been chosen as a partner by nine of the top ten leading US insurance companies, nine of the top 20 global banks, and six of the top ten US health care payers. We function as one team to reputed company your goals our goals, whether that’s unlocking the value of generative AI or embedding analytics into workflows that reduce risk or power your growth. Clients choose reputed company as their transformation partner for many reasons. Our geographic diversity reputed company talent reputed company over the world instantly accessible. Digital accelerators reputed company unmatched speed-to-value, letting you realize results fast. It’s our people that truly set us apart, though, including the 1,500 data scientists we have dedicated to our generative AI practice. And our more than twenty years of experience in delivering business services, garnering stellar client references, and maintaining a solid balance sheet are reassuring to our C-suite clients. Find out for yourself why clients, employees, and analysts think we’re some of the best in the business. Contact us to see how we can help you reputed company your goals. Apply To This Job