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Central Services Order Entry Technician (Remote)

June 3, 2026

<h2>Overview</h2> Scope of Responsibilities: Works remotely under supervision of the Manager of Central Services and Implementation. Follows standard procedures to accomplish assigned tasks. Work within multiple HealthDirect facilities as directed by Manager. Has ability to communicate professionally via phone, email, and Teams. Job Summary: Responsible for all aspects related to entering the medication orders for various facilities. Ensuring that all Third-Party claims are billed properly. Assist fellow technicians with training and daily functions <h2>Responsibilities</h2> <ul> <li>Responsible for accurate data entry of patient profiles and medications</li> <li>Responsible for all aspects related to entering medication orders for various facilities</li> <li>Maintaining accurate information for patients and facilities</li> <li>Responsible for billing and crediting each facility appropriately and accurately each month</li> <li>Assist in new home setup and implementation across the region </li> <li>Assist in orienting and training new employees</li> <li>Work with the billing department to oversee the completion of individuals unbilled reports</li> <li>Assign daily unbilled reports</li> <li>Maintain and demonstrate top tier data entry production as determined by Manager</li> <li>Helps in managing outside services that have an impact on HealthDirect customer service (ex. INFINX, SDS)</li> <li>Responsible for completing all mandatory and regulatory training programs</li> <li>Perform other duties as assigned</li> </ul> <h2>Qualifications</h2> Educational Requirements: Minimum: <ul> <li>High School Diploma or GED</li> <li>AS Degree or Higher in Business Administration or related field</li> </ul> Experience: <ul> <li>2 years’ experience as a Long-Term Care Pharmacy Order Entry Technician required</li> <li>Previously demonstrated top 5% data entry performance metrics </li> </ul> Required (Vermont Employees): <ul> <li>Registered with the State of Vermont as a Pharmacy Technician</li> </ul> Job Skill Requirements: <ul> <li>Proficient with multiple remote technology (Framework LTC, QS1, ECM, Docutrack, Teams)</li> <li>Strong communication skills </li> <li>Outstanding customer service skills</li> <li>Ability to work independently </li> <li>Excellent organizational skills</li> <li>Ability to multitask and prioritize </li> <li>Broad knowledge of medications and physician orders</li> <li>General computer and keyboarding skills</li> <li>Strong leadership skills</li> </ul> Special Conditions of Employment: <ul> <li>Drug test</li> <li>Initial and continuous exclusion and sanction/disciplinary monitoring</li> <li>A verifiable, private, and quiet in-home workspace is required to ensure HIPAA compliance and to handle phone calls without interruption.</li> <li>Demonstrate ability to hit and maintain key productivity measures as determined by Regional Manager of Operations </li> </ul>

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...