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Claims Associate - INVEST
<strong class="jdheader">Introduction</strong><br><br><div class="ewa-rteLine"><span style="font-size: 10pt; font-family: arial, helvetica, sans-serif;">At Gallagher Bassett, we're there when it matters most because helping people through challenging moments is more than just our job, it’s our purpose. </span><span style="font-size: 10pt; font-family: arial, helvetica, sans-serif;">Every day, we help clients navigate complexity, support recovery, and deliver outcomes that make a real difference in people’s lives. It takes empathy, precision, and a strong sense of partnership—and that’s exactly what you’ll find here. </span><span style="font-size: 10pt; font-family: arial, helvetica, sans-serif;">We’re a team of fast-paced fixers, empathetic experts, </span><span style="font-family: arial, helvetica, sans-serif; font-size: 10pt;">and outcomes drivers — people who care deeply about doing the right thing and doing it well. Whether you're managing claims, supporting clients, or improving processes, you’ll play a vital role in helping businesses and individuals move forward with confidence. </span><span style="font-size: 10pt; font-family: arial, helvetica, sans-serif;">Here, you’ll be supported by a culture that values teamwork, encourages curiosity, and celebrates the impact of your work. Because when you’re here, you’re part of something bigger. You’re part of a team that shows up, stands together, and leads with purpose. </span></div> <br><strong class="jdheader">Overview</strong><br><br><p style="margin-bottom: 0in;"><span style="font-size: 10pt; font-family: arial, helvetica, sans-serif;"><strong><span style="color: black;">About the INVEST Program </span></strong></span></p><p style="margin-bottom: 0in;"><span style="font-size: 10pt; font-family: arial, helvetica, sans-serif; color: black;">Are you a recent college graduate looking for a long-term, stable, innovative and exciting career that helps make a meaningful difference and supports people through challenges? </span></p><p style="margin-bottom: 0in;"><span style="font-size: 10pt; font-family: arial, helvetica, sans-serif;"><strong><em><span style="color: black;"> </span></em></strong></span></p><p style="margin-bottom: 0in;"><span style="font-size: 10pt; font-family: arial, helvetica, sans-serif; color: black;">The<strong> Emerging Talent INVEST Program (ETIP) – Guardian Pathway </strong>is a 6-month paid, fully remote, entry-level immersive learning experience, designed for recent college graduates to gain real-world exposure, personalized coaching and mentorship and a clear, long-term career path in one of U.S. best industries.<strong><em> </em></strong></span></p><p style="margin-bottom: 0in;"><span style="font-size: 10pt; font-family: arial, helvetica, sans-serif;"><strong><em><span style="color: black;"> </span></em></strong></span></p><p style="margin-bottom: 0in;"><span style="font-size: 10pt; font-family: arial, helvetica, sans-serif;"><strong><span style="color: black;">Program Highlights </span></strong></span></p><ul style="margin-top: 0in;"><li style="color: black; margin-bottom: 0in;"><span style="font-size: 10pt; font-family: arial, helvetica, sans-serif;">6-months, paid, fully remote learning track </span></li><li style="color: black; margin-bottom: 0in;"><span style="font-size: 10pt; font-family: arial, helvetica, sans-serif;">Virtual classroom, peer shadowing, simulations, case studies, and hands-on experience </span></li><li style="color: black; margin-bottom: 0in;"><span style="font-size: 10pt; font-family: arial, helvetica, sans-serif;">Fully remote (candidates must physically reside in states specified although the role is remote)</span></li><li style="color: black; margin-bottom: 0in;"><span style="font-size: 10pt; font-family: arial, helvetica, sans-serif;">Interactive sessions, one-on-one mentorship, collaborative projects, exposure to wide variety of industries, clients, and knowledge material </span></li><li style="color: black; margin-bottom: 0in;"><span style="font-size: 10pt; font-family: arial, helvetica, sans-serif;">Fully paid licensing and advance education opportunities </span></li><li style="color: black; margin-bottom: 0in;"><span style="font-size: 10pt; font-family: arial, helvetica, sans-serif;">Career progression post-graduation into claims resolution manager roles and beyond </span></li></ul><p style="margin-bottom: 0in;"><span style="font-family: arial, helvetica, sans-serif;"><strong><span style="font-size: 10pt; color: #2e74b5;"> </span></strong></span></p> <br><strong class="jdheader">How you'll make an impact</strong><br><br><p style="margin-bottom: 0in;"><strong><span style="font-size: 10.0pt; font-family: 'Arial',sans-serif; color: black;">What will you do?</span></strong><span style="font-size: 10.0pt; font-family: 'Arial',sans-serif; color: black;"> </span></p><p style="margin-bottom: 0in;"><span style="font-size: 10.0pt; font-family: 'Arial',sans-serif; color: black;">Over the course of this 6-month program you will be partnered with a team of peers and experienced Training Specialists that will create a supportive learning environment designed to position you for successful program completion. You will alternate between self-study modules, virtual classroom-style learning, guided training modules, and hands-on application of the knowledge gained. Over the course of the program, you will progressively increase your hands-on experience to immerse yourself into the world of claims management and client service excellence under the mentorship of the program mentors and training leaders. The program is designed to offer consistent and repeated opportunities to develop, grow and practice your knowledge, advance your education via licensing studies, and help you gain confidence in the unique and highly specialized field of commercial claims handling for world’s largest employers and insurance carriers. </span></p><p style="margin-bottom: 0in;"><span style="font-size: 10.0pt; font-family: 'Arial',sans-serif; color: black;"> </span></p><p style="margin-bottom: 0in;"><strong><span style="font-size: 10.0pt; font-family: 'Arial',sans-serif; color: black;">What can you expect?</span></strong><span style="font-size: 10.0pt; font-family: 'Arial',sans-serif; color: black;"> </span></p><ul style="margin-top: 0in;"><li style="color: black; margin-bottom: 0in;"><strong><span style="font-size: 10.0pt; font-family: 'Arial',sans-serif;">Participate in Structured Learning:</span></strong><span style="font-size: 10.0pt; font-family: 'Arial',sans-serif;"> Actively engage in the first phase of the INVEST Program, which includes instructor-led sessions, online modules, job shadowing, and mentorship focused on foundational insurance knowledge, claims operations, and state-specific workers’ compensation regulations. </span></li><li style="color: black; margin-bottom: 0in;"><strong><span style="font-size: 10.0pt; font-family: 'Arial',sans-serif;">Shadow Claims Experts:</span></strong><span style="font-size: 10.0pt; font-family: 'Arial',sans-serif;"> Observe experienced claims professionals and learn best practices in managing lost time (indemnity) workers’ compensation claims. </span></li><li style="color: black; margin-bottom: 0in;"><strong><span style="font-size: 10.0pt; font-family: 'Arial',sans-serif;">Practice in a Simulated Environment ("Sandbox"):</span></strong><span style="font-size: 10.0pt; font-family: 'Arial',sans-serif;"> Apply newly learned concepts in a controlled, simulated claims environment designed to mimic real-world scenarios. The sandbox allows colleagues to practice making decisions, inputting data, and managing mock claims without risk, helping build confidence before handling actual cases. </span></li><li style="color: black; margin-bottom: 0in;"><strong><span style="font-size: 10.0pt; font-family: 'Arial',sans-serif;">Complete Program Milestones</span></strong><span style="font-size: 10.0pt; font-family: 'Arial',sans-serif;">: Achieve key learning objectives and performance checkpoints as you build technical knowledge and professional skills essential for a successful claims career. </span></li><li style="color: black; margin-bottom: 0in;"><strong><span style="font-size: 10.0pt; font-family: 'Arial',sans-serif;">Collaborate and Network:</span></strong><span style="font-size: 10.0pt; font-family: 'Arial',sans-serif;"> Engage with peers, mentors, and cross-functional teams to deepen understanding of the claims process and build professional relationships within the organization. </span></li><li style="color: black; margin-bottom: 0in;"><strong><span style="font-size: 10.0pt; font-family: 'Arial',sans-serif;">Gradual Claim Ownership</span></strong><span style="font-size: 10.0pt; font-family: 'Arial',sans-serif;">: Begin handling new workers’ compensation claims starting in Week 3 of the program. Claim assignments will begin at an incremental, supportive pace, with inventory gradually increasing as confidence and competency develop. </span></li><li style="color: black; margin-bottom: 0in;"><strong><span style="font-size: 10.0pt; font-family: 'Arial',sans-serif;">Support Claims Management</span></strong><span style="font-size: 10.0pt; font-family: 'Arial',sans-serif;">: Take ownership of an evolving portfolio of indemnity claims under close supervision. Begin applying program training to real-world scenarios, including benefit calculations, wage loss evaluations, and return-to-work considerations. </span></li><li style="color: black; margin-bottom: 0in;"><strong><span style="font-size: 10.0pt; font-family: 'Arial',sans-serif;">Claims Analysis and Learning:</span></strong><span style="font-size: 10.0pt; font-family: 'Arial',sans-serif;"> Continue developing skills in analyzing medical documentation, regulatory guidelines, state-specific regulations, and supplemental case materials to determine claim strategy, financial exposure and potential next steps. </span></li><li style="color: black; margin-bottom: 0in;"><strong><span style="font-size: 10.0pt; font-family: 'Arial',sans-serif;">Stakeholder Communication:</span></strong><span style="font-size: 10.0pt; font-family: 'Arial',sans-serif;"> Engage in professional communication and strategy development with clients; provide support and empathy to the injured employees; secure key details from medical providers and other key stakeholders to support collaborative, outcome-focused, and empathetic claims handling. </span></li><li style="color: black; margin-bottom: 0in;"><strong><span style="font-size: 10.0pt; font-family: 'Arial',sans-serif;">Client Service Instructions & Carrier Guidelines:</span></strong><span style="font-size: 10.0pt; font-family: 'Arial',sans-serif;"> <br>Learn how to interpret and apply client service instructions and carrier guidelines to ensure claims are handled in compliance with expectations. This includes understanding unique requirements for documentation, communication, and jurisdictional standards across our diverse client base. </span></li><li style="color: black; margin-bottom: 0in;"><strong><span style="font-size: 10.0pt; font-family: 'Arial',sans-serif;">Reserving Acumen:</span></strong><span style="font-size: 10.0pt; font-family: 'Arial',sans-serif;"> <br>Build core skills in setting and adjusting reserves by analyzing claim details, medical data, and potential outcomes. You’ll learn how accurate reserving supports financial stewardship and impacts overall claim strategy. </span></li></ul> <br><strong class="jdheader">About You</strong><br><br><p style="margin: 0px;"><strong><span style="font-size: 10.0pt; font-family: 'Arial',sans-serif;">Education: </span></strong><span style="font-size: 10.0pt; font-family: 'Arial',sans-serif;">Bachelor’s degree or 4-year degree from an accredited institution preferred. </span></p><p style="margin: 0px;"><em><span style="font-size: 10.0pt; font-family: 'Arial',sans-serif;">Candidates possessing a Bachelor’s degree will receive preferential treatment. Others with proven experience will be considered.</span></em></p><p style="margin: 0px;"><span style="font-size: 10.0pt; font-family: 'Arial',sans-serif;"> </span></p><p style="margin: 0px;"><strong><span style="font-size: 10.0pt; font-family: 'Arial',sans-serif;">Attributes: </span></strong></p><ul><li style="margin-left: .5in;"><span style="font-size: 10.0pt; font-family: 'Arial',sans-serif;">Active listening skills </span></li><li style="margin-left: .5in;"><span style="font-size: 10.0pt; font-family: 'Arial',sans-serif;">Problem-solving mindset </span></li><li style="margin-left: .5in;"><span style="font-size: 10.0pt; font-family: 'Arial',sans-serif;">Adaptable to changes in procedures and technology </span></li><li style="margin-left: .5in;"><span style="font-size: 10.0pt; font-family: 'Arial',sans-serif;">Computer literacy, including strong familiarity with M365 products (e.g. Outlook, Word, and basic Excel and PPT) </span></li><li style="margin-left: .5in;"><span style="font-size: 10.0pt; font-family: 'Arial',sans-serif;">Strong verbal and written communication skills </span></li><li style="margin-left: .5in;"><span style="font-size: 10.0pt; font-family: 'Arial',sans-serif;">Strong time management and ability to multi-task </span></li><li style="margin-left: .5in;"><span style="font-size: 10.0pt; font-family: 'Arial',sans-serif;">Detail-oriented </span></li><li style="margin-left: .5in;"><span style="font-size: 10.0pt; font-family: 'Arial',sans-serif;">Curious, learning-focused mindset </span></li></ul><p style="margin: 0px;"><strong><span style="font-size: 10.0pt; font-family: 'Arial',sans-serif;"> </span></strong></p><p style="margin: 0px;"><span style="font-size: 10.0pt; font-family: 'Arial',sans-serif;">#GBTopJob</span></p><p style="margin: 0px;"><span style="font-size: 10.0pt; font-family: 'Arial',sans-serif;">#remote</span></p><p style="margin: 0px;"><span style="font-size: 10.0pt; font-family: 'Arial',sans-serif;">#INVEST</span></p> <br><strong class="jdheader">Compensation and benefits</strong><br><br><p style="margin-bottom: 8.0pt;"><span style="font-size: 10pt; font-family: arial, helvetica, sans-serif; color: black;">We offer a competitive and comprehensive compensation package. The base salary range represents the anticipated low end and high end of the range for this position. The actual compensation will be influenced by a wide range of factors including, but not limited to previous experience, education, pay market/geography, complexity or scope, specialized skill set, lines of business/practice area, supply/demand, and scheduled hours. On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits. </span></p><p style="margin-bottom: 8.0pt;"><span style="font-size: 10pt; font-family: arial, helvetica, sans-serif; color: black;">Below are the <strong>minimum core benefits</strong> you’ll get, depending on your job level these benefits may improve: </span></p><ul><li><span style="font-size: 10pt; font-family: arial, helvetica, sans-serif;">Medical/dental/vision plans, which start from day one!</span></li><li><span style="font-size: 10pt; font-family: arial, helvetica, sans-serif;">Life and accident insurance</span></li><li><span style="font-size: 10pt; font-family: arial, helvetica, sans-serif;">401(K) and Roth options</span></li><li><span style="font-size: 10pt; font-family: arial, helvetica, sans-serif;">Tax-advantaged accounts (HSA, FSA)</span></li><li><span style="font-size: 10pt; font-family: arial, helvetica, sans-serif;">Educational expense reimbursement</span></li><li><span style="font-size: 10pt; font-family: arial, helvetica, sans-serif;">Paid parental leave</span></li></ul><p style="margin: 0px;"><strong><span style="font-family: arial, helvetica, sans-serif; font-size: 10pt;">Other benefits include:</span></strong></p><ul><li><span style="font-family: arial, helvetica, sans-serif; font-size: 10pt;">Digital mental health services (Talkspace)</span></li><li><span style="font-family: arial, helvetica, sans-serif; font-size: 10pt;">Flexible work hours (availability varies by office and job function)</span></li><li><span style="font-family: arial, helvetica, sans-serif; font-size: 10pt;">Training programs</span></li><li><span style="font-family: arial, helvetica, sans-serif; font-size: 10pt;">Gallagher Thrive program – elevating your health through challenges, workshops and digital fitness programs for your overall wellbeing</span></li><li><span style="font-family: arial, helvetica, sans-serif; font-size: 10pt;">Charitable matching gift program</span></li><li><span style="font-family: arial, helvetica, sans-serif; font-size: 10pt;">And more...</span></li></ul><p style="margin: 0px;"><em><span style="font-size: 10.0pt; font-family: 'Arial',sans-serif;">**The benefits summary above applies to fulltime positions. If you are not applying for a fulltime position, details about benefits will be provided during the selection process.</span></em></p><p style="margin: 0px;"> </p><p style="margin: 0px;"><strong style="font-family: arial, helvetica, sans-serif; font-size: 12pt;"><span>We value inclusion and diversity</span></strong></p><p style="margin-bottom: 8.0pt;"><span style="font-family: arial, helvetica, sans-serif; font-size: 10pt;"><a href="https://www.isrvr.com/is/DigitalAssets/EligiblityRequirements/index.html" target="_blank" rel="noopener">Click Here</a> <span style="color: black;">to review our U.S. Eligibility Requirements</span></span></p><p style="margin-bottom: 8.0pt;"><span style="font-size: 10pt; font-family: arial, helvetica, sans-serif; color: black;">Inclusion and diversity (I&D) is a core part of our business, and it’s embedded into the fabric of our organization. For more than 95 years, Gallagher has led with a commitment to sustainability and to support the communities where we live and work. </span></p><p style="margin-bottom: 8.0pt;"><span style="font-size: 10pt; font-family: arial, helvetica, sans-serif; color: black;">Gallagher embraces our employees’ diverse identities, experiences and talents, allowing us to better serve our clients and communities. We see inclusion as a conscious commitment and diversity as a vital strength. By embracing diversity in all its forms, we live out The Gallagher Way to its fullest.</span></p><p style="margin-bottom: 8.0pt;"><span style="font-size: 10pt; font-family: arial, helvetica, sans-serif; color: black;">Gallagher believes that all persons are entitled to equal employment opportunity and prohibits any form of discrimination by its managers, employees, vendors or customers based on race, color, religion, creed, gender (including pregnancy status), sexual orientation, gender identity (which includes transgender and other gender non-conforming individuals), gender expression, hair expression, marital status, parental status, age, national origin, ancestry, disability, medical condition, genetic information, veteran or military status, citizenship status, or any other characteristic protected (herein referred to as “protected characteristics”) by applicable federal, state, or local laws. </span></p><p style="margin-bottom: 8.0pt;"><span style="font-size: 10pt; font-family: arial, helvetica, sans-serif; color: black;">Equal employment opportunity will be extended in all aspects of the employer-employee relationship, including, but not limited to, recruitment, hiring, training, promotion, transfer, demotion, compensation, benefits, layoff, and termination. In addition, Gallagher will make reasonable accommodations to known physical or mental limitations of an otherwise qualified person with a disability, unless the accommodation would impose an undue hardship on the operation of our business.</span></p>