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Claims Call Center Representative

June 6, 2026

Zurich is a leading multi-line insurer that serves its customers in global and local markets. Zurich’s customers include individuals, small businesses, and mid-sized and large companies, as well as multinational corporations. We are seeking confident, outgoing, and self-motivated Customer Care Professionals to join our dedicated Claims Call Center team in early May 2026. If you are passionate about customer service and want to help people, we want to talk to you. This role offers an in depth, 6-week training that covers everything you’ll need to get started. ***All candidates hired must live in the United States. The preferred time zones are CST, PST, and MST.*** Your Day to Day Responsibilities: <ul style="margin-top:0.0in;margin-bottom:0.0in" type="disc"> <li style="margin-bottom:0.0in;margin-top:1.5pt;margin-right:0.0in;font-size:12.0pt;font-family:arial, helvetica, sans-serif">Process clients’ first notice of loss claim reports received through Zurich’s phone & non-phone reporting options in a timely and accurate manner.</li> <li style="margin-bottom:0.0in;margin-top:1.5pt;margin-right:0.0in;font-size:12.0pt;font-family:arial, helvetica, sans-serif">Resolve complex claims inquiries and problems, judging when to pass complex queries on to or involve others to provide an effective service and clear advice to colleagues and customers.</li> <li style="margin-bottom:0.0in;margin-top:1.5pt;margin-right:0.0in;font-size:12.0pt;font-family:arial, helvetica, sans-serif">Liaise with internal and external clients to exchange information, clarify facts, and resolve queries and/or problems efficiently.</li> <li style="margin-bottom:0.0in;margin-top:1.5pt;margin-right:0.0in;font-size:12.0pt;font-family:arial, helvetica, sans-serif">Provide feedback and recommendations to the team to improve the quality of customer care.</li> <li style="margin-bottom:0.0in;margin-top:1.5pt;margin-right:0.0in;font-size:12.0pt;font-family:arial, helvetica, sans-serif">Follow procedures to ensure adherence to the company’s risk and compliance policies.</li> </ul> Highlights: <ul style="margin-top:0.0in;margin-bottom:0.0in" type="disc"> <li style="margin-bottom:0.0in;margin-top:1.5pt;margin-right:0.0in;font-size:12.0pt;font-family:arial, helvetica, sans-serif">8-hour shift between the operating hours of 7:00 AM to 7:00 PM M-F (Central Standard Time)</li> <li style="margin-bottom:0.0in;margin-top:1.5pt;margin-right:0.0in;font-size:12.0pt;font-family:arial, helvetica, sans-serif">The position is fully remote, including training</li> <li style="margin-bottom:0.0in;margin-top:1.5pt;margin-right:0.0in;font-size:12.0pt;font-family:arial, helvetica, sans-serif">Annual Merit Increase & Bonus Opportunity</li> <li style="margin-bottom:0.0in;margin-top:1.5pt;margin-right:0.0in;font-size:12.0pt;font-family:arial, helvetica, sans-serif">Opportunity Potential for Overtime Pay</li> <li style="margin-bottom:0.0in;margin-top:1.5pt;margin-right:0.0in;font-size:12.0pt;font-family:arial, helvetica, sans-serif">Amazing PTO</li> <li style="margin-bottom:0.0in;margin-top:1.5pt;margin-right:0.0in;font-size:12.0pt;font-family:arial, helvetica, sans-serif">401K Match</li> <li style="margin-bottom:0.0in;margin-top:1.5pt;margin-right:0.0in;font-size:12.0pt;font-family:arial, helvetica, sans-serif">Career mobility</li> <li style="margin-bottom:0.0in;margin-top:1.5pt;margin-right:0.0in;font-size:12.0pt;font-family:arial, helvetica, sans-serif">Medical, Vision & Dental</li> </ul> Basic Qualifications: <ul style="margin-top:0.0in;margin-bottom:0.0in" type="disc"> <li style="margin-bottom:0.0in;margin-top:1.5pt;margin-right:0.0in;font-size:12.0pt;font-family:arial, helvetica, sans-serif">High School Diploma or Equivalent</li> <li style="margin-bottom:0.0in;margin-top:1.5pt;margin-right:0.0in;font-size:12.0pt;font-family:arial, helvetica, sans-serif">+6 months Customer Service experience</li> <li style="margin-bottom:0.0in;margin-top:1.5pt;margin-right:0.0in;font-size:12.0pt;font-family:arial, helvetica, sans-serif">Data entry experience</li> </ul> Work from home office requirements: <ul style="margin-top:0.0in;margin-bottom:0.0in" type="disc"> <li style="margin-bottom:0.0in;margin-top:1.5pt;margin-right:0.0in;font-size:12.0pt;font-family:arial, helvetica, sans-serif">Designated workspace free from noise and other distractions</li> <li style="margin-bottom:0.0in;margin-top:1.5pt;margin-right:0.0in;font-size:12.0pt;font-family:arial, helvetica, sans-serif">Minimum internet connection via stable, high-speed internet connection of at least 5 Mbps up and 10 Mbps down</li> </ul> Preferred Qualifications: <ul style="margin-top:0.0in;margin-bottom:0.0in" type="disc"> <li style="margin-bottom:0.0in;margin-top:1.5pt;margin-right:0.0in;font-size:12.0pt;font-family:arial, helvetica, sans-serif">6 months call center experience</li> <li style="margin-bottom:0.0in;margin-top:1.5pt;margin-right:0.0in;font-size:12.0pt;font-family:arial, helvetica, sans-serif">Strong data entry skills and the ability to type 32 WPM or more</li> <li style="margin-bottom:0.0in;margin-top:1.5pt;margin-right:0.0in;font-size:12.0pt;font-family:arial, helvetica, sans-serif">Demonstrated proficiency in Windows based operating systems and Microsoft office</li> <li style="margin-bottom:0.0in;margin-top:1.5pt;margin-right:0.0in;font-size:12.0pt;font-family:arial, helvetica, sans-serif">Ability to navigate multiple computer screens and browsers quickly and accurately</li> <li style="margin-bottom:0.0in;margin-top:1.5pt;margin-right:0.0in;font-size:12.0pt;font-family:arial, helvetica, sans-serif">Strong comprehension skills, professional demeanor</li> <li style="margin-bottom:0.0in;margin-top:1.5pt;margin-right:0.0in;font-size:12.0pt;font-family:arial, helvetica, sans-serif">Solid oral & written communication skills</li> <li style="margin-bottom:0.0in;margin-top:1.5pt;margin-right:0.0in;font-size:12.0pt;font-family:arial, helvetica, sans-serif">Demonstrated strong attention to detail and solid problem-solving skills </li> <li style="margin-bottom:0.0in;margin-top:1.5pt;margin-right:0.0in;font-size:12.0pt;font-family:arial, helvetica, sans-serif">Insurance knowledge preferred</li> </ul> <div></div>Your pay at Zurich is based on your role, location, skills, and experience. We follow local laws to ensure fair compensation. You may also be eligible for bonuses and merit increases. If your expectations are above the listed range, we still encourage you to apply—your unique background matters to us. <div> </div> <div> The pay range shown is a national average and may vary by location. The proposed Hourly rate range for this position is $17.79-$21.64, with short-term incentive bonus eligibility set at 5%. </div> We offer competitive pay and comprehensive benefits for employees and their families. [Learn more about Total Rewards <a style="color:black" title="" href="https://www.zurichna.com/careers/benefits" target="_self">here</a>.] Why Zurich? At Zurich, we value your ideas and experience. We offer growth, inclusion, and a supportive environment—so you can help shape the future of insurance. Zurich North America is a leader in risk management, with over 150 years of expertise and coverage across 25+ industries, including 90% of the Fortune 500®. Join us for a brighter future—for yourself and our customers. Zurich in North America does not discriminate based on race, ethnicity, color, religion, national origin, sex, gender expression, gender identity, genetic information, age, disability, protected veteran status, marital status, sexual orientation, pregnancy or other characteristics protected by applicable law. Equal Opportunity Employer disability/vets. Zurich complies with 18 U.S. Code § 1033. Please note: Zurich does not accept unsolicited CVs from agencies. Preferred vendors should use our Recruiting Agency Portal. Location(s): AM - Illinois Virtual Office, AM - Arizona Virtual Office, AM - Arkansas Virtual Office, AM - Colorado Virtual Office, AM - Idaho Virtual Office, AM - Iowa Virtual Office, AM - Kansas Virtual Office, AM - Michigan Virtual Office, AM - Minnesota Virtual Office, AM - Missouri Virtual Office, AM - Montana Virtual Office, AM - Nebraska Virtual Office, AM - Nevada Virtual Office, AM - New Mexico Virtual Office, AM - North Dakota Virtual Office, AM - Oklahoma Virtual Office, AM - Oregon Virtual Office, AM - South Dakota Virtual Office, AM - Texas Virtual Office, AM - Utah Virtual Office, AM - Washington St Virt. Office, AM - Wyoming Virtual Office Remote Working: Yes Schedule: Full Time Employment Sponsorship Offered: No Linkedin Recruiter Tag: #LI-MM1 #LI-REMOTE

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...