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Client Success Manager (Client Management III) - REMOTE

May 29, 2026

About Net Health   Belong. Thrive. Make a Difference.   Are you looking for a meaningful and satisfying career where you have endless opportunities to grow and be financially rewarded? Net Health may be the perfect place for you.    A high-growth and profitable company, we help caregivers harness data for human health. We also honor and respect the needs of our Net Health family and staff, which is why we offer a work-from-anywhere environment and unlimited PTO. Our welcoming and collaborative culture paired with progressive benefits makes Net Health the ultimate career home!  As a leading-edge SaaS company in healthcare, we deliver solutions that help patients get better, faster, and live more fulfilling lives. Our software and predictive analytics cover the continuum of care, from hospital-to-home, across various medical specialties. Come join us and start the next chapter of your exciting career while helping others to live better lives.   World-Class Benefits That Reflect Our World-Class Culture.  Click Here to Learn More!:  #WorkFromAnywhere #UnlimitedPTO #ComprehensiveBenefitsPackage #EmployeeResourceGroups #CasualDressCode #PrioritizedEmployeeWellness #DiversityAndInclusion #AVoice #NewHireSupport #CareerDevelopment #EducationalAssistance #EmployeeReferralBonus #ProgressiveParentalLeave     JOB OVERVIEW The Client Success Manager (CSM) is a trusted advisor and advocate for Net Health clients, responsible for driving adoption, satisfaction, and long-term value from our solutions. The CSM builds strong relationships with healthcare providers and administrators, ensuring they achieve their strategic goals through effective use of Net Health’s software. This role is ideal for someone who is client-focused, data-driven, and passionate about healthcare technology. RESPONSIBILITIES AND DUTIES <ul> <li>Serve as the primary point of contact for a portfolio of clients’ post-implementation.</li> <li>Develop deep understanding of client goals, workflows, and success metrics.</li> <li>Drive product adoption and usage through proactive engagement, training, and support.</li> <li>Monitor client health using data and insights to identify risks and opportunities.</li> <li>Collaborate with Support, Product, and Implementation teams to resolve issues and advocate for client needs.</li> <li>Conduct regular business reviews and strategic check-ins to ensure alignment and satisfaction.</li> <li>Identify and support upselling and renewal opportunities in partnership with Sales.</li> <li>Maintain accurate records of client interactions and status in CRM systems.</li> </ul> QUALIFICATIONS <ul> <li>Bachelor’s degree in healthcare administration, Business, Information Systems, or related field or equivalent experience</li> <li>Minimum 3+ years client success, account management, or healthcare software support</li> <li>Strong understanding of healthcare operations and EHR systems.</li> <li>Excellent communication, relationship-building, and problem-solving skills.</li> <li>Ability to manage multiple clients and priorities in a fast-paced environment.</li> </ul> REQUIRED SOFTWARE EXPERIENCE <ul> <li>Microsoft Office Suite</li> <li>Salesforce or equivalent CRM tool (customer success platforms a plus)</li> </ul> Note: This job description is not intended to be all-inclusive. Employees may perform other related duties as requested to meet the ongoing needs of the organization. Salary Range: $70,288.00 - $87,860.00 USD + up to $15,000 USD OTI A word on Al-assisted candidate fraud & deepfakes: Our company maintains a zero-tolerance policy for the use of Al tools to misrepresent a candidate's skills, experience, or qualifications during the hiring process. We utilize advanced screening methods to detect such practices and reserve the right to disqualify and report candidates who violate this policy.

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...