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Clinic Receptionist – Patient Coordination & Appointment Booking – Medical Office Role
Job Summary
Progressive Technology is seeking a friendly, professional, and highly organized Clinic Receptionist to serve as the first point of contact for patients and visitors. This role involves efficiently managing front-desk operations, scheduling patient appointments, and ensuring seamless coordination within the clinic environment. As the face of our medical office, you will play a key role in delivering an outstanding patient experience while supporting the smooth operation of the healthcare team.
Key Responsibilities
Greet and welcome patients and visitors with warmth and professionalism
Schedule, confirm, and manage patient appointments via phone, email, and booking software
Maintain and update patient records in the clinics management system
Answer incoming calls and respond to inquiries regarding clinic services and appointment availability
Handle patient check-in and check-out processes, including insurance verification and billing support
Coordinate with doctors, nurses, and support staff to ensure smooth patient flow
Maintain cleanliness and organization of the reception area
Process forms, documentation, and other administrative tasks as needed
Manage appointment reminders and follow-up communication with patients
Required Skills and Qualifications
High school diploma or equivalent (essential); associate degree or certification in medical administration (preferred)
Proficiency in MS Office and clinic management software (e.g., Practice Fusion, eClinicalWorks, or similar)
Excellent verbal and written communication skills
Strong interpersonal and customer service abilities
Ability to multi-task and prioritize under pressure in a fast-paced environment
Attention to detail and strong organizational skills
Confidentiality and sensitivity when handling patient information
Experience
1–2 years of experience in a receptionist, administrative, or front-desk role (preferably in a healthcare or medical setting)
Freshers with excellent communication and a professional demeanor are encouraged to apply
Working Hours
Full-time: 9:00 AM – 6:00 PM, Monday to Friday
Part-time and flexible shift options available, including morning and afternoon shifts
Occasional weekend rotation may be required depending on clinic hours
Knowledge, Skills, and Abilities
Knowledge of medical terminology and procedures is a plus
Familiarity with HIPAA guidelines and patient data privacy laws
Ability to work collaboratively with clinical and non-clinical staff
Quick learner with adaptability to new systems and procedures
Calm, empathetic approach to handling patient concerns and inquiries
Benefits
Competitive salary based on experience
Health insurance and wellness benefits
Paid time off and public holiday pay
Training and development opportunities
Supportive and inclusive work environment
Opportunities for career growth in healthcare administration
Why Join Progressive Technology?
At Progressive Technology, we are redefining administrative support in the medical sector. By joining our team, you will be part of a forward-thinking company that values innovation, efficiency, and compassionate service. Whether you are just starting your career or seeking to grow in a supportive healthcare setting, this is your chance to make a meaningful impact in the lives of patients and practitioners alike.
How to Apply
Interested candidates should submit their updated resume and a brief cover letter explaining their interest in the role to us. Please include Clinic Receptionist Application in the subject line. Shortlisted applicants will be contacted for a virtual interview.
Join us and be the welcoming face of better patient care!
