POSITION SUMMARY: The Clinical Data Review Assistant supports the Clinical/Medical Laboratory Scientist Data Review team. Duties performed require both written and verbal communication with internal and external domestic and international customers consisting of medical professionals, laboratory personnel, channel partners, and sales obtaining, and processing all required information needed to process patient genetic testing samples, reports, and billing. Duties also include maintaining shared spreadsheets and performing miscellaneous clerical tasks. PRIMARY RESPONSIBILITIES: - Deal directly with internal and external customers via telephone and electronic channels to obtain or convey missing information needed for processing of submitted test samples. - Track sample collection kits and answer questions regarding test status - Update internal databases regarding test development progress and make notes in LIMS case ‘notes’ - Assist CLS/MLS Data Reviewers in answering questions from clinics and customer support - Coordinate report release requests from Genetic Counselors and Customer Support - This role works with PHI on a regular basis both in paper and electronic form and has access to various technologies to access PHI (paper and electronic) in order to perform the job. - Employee must complete training relating to HIPAA/PHI privacy, General Policies and Procedure Compliance training and security training as soon as possible but not later than the first 30 days of hire. - Must maintain a current status on Natera training requirements. - Employee must pass post offer criminal background check. - Performs other duties as assigned QUALIFICATIONS: - Two-year degree or equivalent preferred. - Minimum of 2 years of customer service or clerical experience. - Experience with Google mail and Google Documents - Problem analysis and problem-solving experience preferred - Data collection and maintenance experience preferred KNOWLEDGE, SKILLS AND ABILITIES: - Knowledge in Microsoft Office suite and basic typing with excellence in spelling and grammar - Excellent attention to detail and organization skills - Adaptability to change and self-starter - Ability to maintain professional customer communications PHYSICAL DEMANDS & WORK REQUIREMENT: - Job duties are performed in either a Natera office or in the employee’s home office, office space should be private. - Position requires the ability to use a computer keyboard, communicate over the telephone, and read printed material. - Duties may require working outside normal working hours (evenings and weekends) at times. ## Our Opportunity Natera™ is a global leader in cell-free DNA (cfDNA) testing, dedicated to oncology, women’s health, and organ health. Our aim is to make personalized genetic testing and diagnostics part of the standard of care to protect health and enable earlier and more targeted interventions that lead to longer, healthier lives. The Natera team consists of highly dedicated statisticians, geneticists, doctors, laboratory scientists, business professionals, software engineers and many other professionals from world-class institutions, who care deeply for our work and each other. When you join Natera, you’ll work hard and grow quickly. Working alongside the elite of the industry, you’ll be stretched and challenged, and take pride in being part of a company that is changing the landscape of genetic disease management. ## What We Offer Competitive Benefits - Employee benefits include comprehensive medical, dental, vision, life and disability plans for eligible employees and their dependents. Additionally, Natera employees and their immediate families receive free testing in addition to fertility care benefits. Other benefits include pregnancy and baby bonding leave, 401k benefits, commuter benefits and much more. We also offer a generous employee referral program! For more information, visit www.natera.com. Natera is proud to be an Equal Opportunity Employer. We are committed to ensuring a diverse and inclusive workplace environment, and welcome people of different backgrounds, experiences, abilities and perspectives. Inclusive collaboration benefits our employees, our community and our patients, and is critical to our mission of changing the management of disease worldwide. All qualified applicants are encouraged to apply, and will be considered without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, age, veteran status, disability or any other legally protected status. We also consider qualified applicants regardless of criminal histories, consistent with applicable laws. If you are based in California, we encourage you to read this important information for California residents. Link: https://www.natera.com/notice-of-data-collection-california-residents/ Please be advised that Natera will reach out to candidates with a @natera.com email domain ONLY. Email communications from all other domain names are not from Natera or its employees and are fraudulent. Natera does not request interviews via text messages and does not ask for personal information until a candidate has engaged with the company and has spoken to a recruiter and the hiring team. Natera takes cyber crimes seriously, and will collaborate with law enforcement authorities to prosecute any related cyber crimes. For more information: - BBB announcement on job scams - FBI Cyber Crime resource page