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Clinical Intake Admission Specialist, Community

June 19, 2026

<p style="text-align:inherit"></p><p style="text-align:inherit"></p><p style="text-align:left">Our culture and people are what set us apart from other post-acute care providers. We’re dedicated to the growth and development of our team to set them up for success. We CARE for our patients like they are our own FAMILY.<span><span><span class="WHP0"><span style="overflow-wrap: break-word; display: inline; text-decoration: inherit; hyphens: auto;"> </span></span></span></span></p><p style="text-align:inherit"></p><div><div><div><div><p><b><span>SUMMARY</span></b><span> </span></p></div></div><div><div><div><div><div><div><div><div><div><div><p><span><span>The Clinical Intake Admission Specialist, Community will communicate with referral sources, staff, and community resources in transitioning patients to begin receiving home care services.<span> </span></span><span>The Clinical Intake Admission Specialist, Community represents ASHN and builds positive working relationships.</span><span><span> </span>The Clinical Intake Admission Specialist, Community is a knowledgeable resource for patients and staff members. Where necessary, the role will collaborate with other departments and<span> </span></span><span>referring</span><span><span> </span>institutional and community providers to<span> </span></span><span>assist</span><span><span> </span>with the retrieval of orders from physicians in the community<span> </span></span><span>in a timely manner</span><span>.</span></span><span> </span></p></div></div></div></div></div><div><p><span> </span></p></div></div></div></div></div><div><p><span> </span></p></div></div></div></div><div><div><div><div><p><b><span>KEY RESPONSIBILITIES</span></b><span> </span></p></div></div><div><div><div><div><div><div><div><div><div><ul><li><p><span><span>Processes all daily patient referral and intake operations including all intake processes and policies.</span></span><span> </span></p></li></ul></div></div><div><div><ul><li><p><span><span>Maintains comprehensive working knowledge of contractual relationships and ensures that patients are admitted according to contract providers.</span></span><span> </span></p></li></ul></div></div><div><div><ul><li><p><span><span>Communicates with multiple service providers to coordinate care.</span></span><span> </span></p></li></ul></div></div><div><div><ul><li><p><span><span>Follows up with patients<span> </span></span><span>in regards to</span><span><span> </span>Start of Care (SOC) & services being provided to measure satisfaction.</span></span><span> </span></p></li></ul></div></div><div><div><ul><li><p><span><span>Responsible for referral related phone calls.</span></span><span> </span></p></li></ul></div></div><div><div><ul><li><p><span><span>Calls physician</span><span><span> </span>to obtain orders when needed.</span></span><span> </span></p></li></ul></div></div><div><div><ul><li><p><span><span>Obtains verbal orders from physician when necessary.</span></span><span> </span></p></li></ul></div></div><div><div><ul><li><p><span><span>Follows up and<span> </span></span><span>reports</span><span><span> </span>delay stages, non-admits, and any other SOC issues.</span></span><span> </span></p></li></ul></div></div><div><div><ul><li><p><span><span>Establishes and<span> </span></span><span>maintains</span><span><span> </span>positive working relationships with current and potential referral sources.</span></span><span> </span></p></li></ul></div></div><div><div><ul><li><p><span><span>Builds and monitors community and customer<span> </span></span><span>perceptions</span><span><span> </span>of the Company as a<span> </span></span><span>high quality</span><span><span> </span>provider of services.</span></span><span> </span></p></li></ul></div></div><div><div><ul><li><p><span><span>Maintains comprehensive working knowledge of community resources and<span> </span></span><span>assists</span><span><span> </span>referral sources in accessing community resources should services not be provided by the Company.</span></span><span> </span></p></li></ul></div></div><div><div><ul><li><p><span><span>Provides communication and support to Community Educators and or Community<span> </span></span><span>Liaisons</span><span><span> </span>referral sources and clients.</span></span><span> </span></p></li></ul></div></div><div><div><ul><li><p><span><span>Understands and practices agency policies and procedures.</span></span><span> </span></p></li></ul></div></div><div><div><ul><li><p><span><span>Stays</span><span><span> </span>current with CMS guidelines.</span></span><span> </span></p></li></ul></div></div><div><div><ul><li><p><span><span>Performs workflow and data reporting<span> </span></span><span>in accordance with</span><span><span> </span>CMS guidelines.</span></span><span> </span></p></li></ul></div></div><div><div><ul><li><p><span><span>Ensures compliance with all state and federal referral/intake regulatory requirements.</span></span><span> </span></p></li></ul></div></div><div><div><ul><li><p><span><span>Answers<span> </span></span><span>overflow</span><span><span> </span>phone calls.</span></span><span> </span></p></li></ul></div></div><div><div><ul><li><p><span><span>Maintains incoming faxes via fax server.</span></span><span> </span></p></li></ul></div></div><div><div><ul><li><p><span><span>Arrives at assigned location on scheduled workday. Works according to designated hours.</span></span><span> </span></p></li></ul></div></div><div><div><ul><li><p><span><span>Accurate and efficient data entry.</span></span><span> </span></p></li></ul></div></div><div><div><ul><li><p><span><span>Ability to communicate using voice and email in building working relationships with patients and employees.</span></span><span> </span></p></li></ul></div></div><div><div><ul><li><p><span><span>Performs duties consistently with the use of a computer, fax,<span> </span></span><span>copier</span><span><span> </span>and phone.</span></span><span> </span></p></li></ul></div></div><div><div><ul><li><p><span><span>Completes and<span> </span></span><span>submits</span><span><span> </span>all required documentation within specified company requirements.</span></span><span> </span></p></li></ul></div></div><div><div><ul><li><p><span><span>Dexterity & vision to complete documentation on a computer.</span></span><span> </span></p></li></ul></div></div><div><div><ul><li><p><span><span>Obtain orders from physicians in the community.</span></span><span> </span></p></li></ul></div></div><div><div><ul><li><p><span><span>Attend in-service<span> </span></span><span>trainings</span><span><span> </span>and mandatory agency<span> </span></span><span>meetings</span><span><span> </span>as necessary.</span></span><span> </span></p></li></ul></div></div></div></div><div><p><span> </span></p></div></div></div></div></div><div><p><span> </span></p></div></div></div></div><div><div><div><p><b><span>QUALIFICATIONS</span></b><span> </span></p></div></div><div><div><div><div><div><div><div><div><div><ul><li><p><span><span>Licensed</span><span><span> </span>Practical Nurse or Physical Therapy Assistant with<span> </span></span><span>current</span><span><span> </span>license in the state of employment is<span> </span></span><span>required</span><span>.</span></span><span> </span></p></li></ul></div></div><div><div><ul><li><p><span><span>Associate degree and/or 2 years of experience in the healthcare field with one year in home care or combination of is preferred.</span></span><span> </span></p></li></ul></div></div><div><div><ul><li><p><span><span>Familiar with medical terminology.</span></span><span> </span></p></li></ul></div></div><div><div><ul><li><p><span><span>Knowledge of governmental regulations and private payer practices.</span></span><span> </span></p></li></ul></div></div><div><div><ul><li><p><span><span>Ability to create positive impressions and communicate with a variety of people.</span></span><span> </span></p></li></ul></div></div><div><div><ul><li><p><span><span>Ability to market aggressively and deal tactfully with customers and the community.</span></span><span> </span></p></li></ul></div></div><div><div><ul><li><p><span><span>Personable and courteous working relationships.</span></span><span> </span></p></li></ul></div></div><div><div><ul><li><p><span><span>Excellent negotiation and public<span> </span></span><span>relation</span><span><span> </span>skills.</span></span><span> </span></p></li></ul></div></div><div><div><ul><li><p><span><span>Observant and detail oriented.</span></span><span> </span></p></li></ul></div></div><div><div><ul><li><p><span><span>Ability to multi-task and prioritize.</span></span><span> </span></p></li></ul></div></div><div><div><ul><li><p><span><span>Ability to track and input data.</span></span><span> </span></p></li></ul></div></div><div><div><ul><li><p><span><span>Ability to follow directions and work as a team member.</span></span><span> </span></p></li></ul></div></div><div><div><ul><li><p><span><span>Communicates effectively with team members.</span></span><span> </span></p></li></ul></div></div></div></div><div><p><span> </span></p></div></div></div></div></div></div></div><p style="text-align:inherit"></p><p style="text-align:inherit"></p><p style="text-align:left">We’ll help you put your passion for patient care to work. Apply today!</p><p style="text-align:inherit"></p><p style="text-align:inherit"></p><p style="text-align:left">This<span> job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Duties, responsibilities and activities may change or new ones may be assigned at any time with or without notice.</span></p><p style="text-align:inherit"></p><p style="text-align:left">We are an Equal Opportunity Employer.</p>

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...