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Clinician Liaison - Overnight/Full Time (Remote)
Who We Are
Access TeleCare is the largest national provider of telemedicine technology and solutions to hospitals and health systems. The Access TeleCare technology platform, Telemed IQ, enables life-saving patient care through telemedicine and empowers healthcare organizations to build telemedicine programs in any clinical specialty. We provide healthcare teams with industry-leading solutions that drive improved clinical care, patient outcomes, and organizational health.
We are proud to be the first provider of acute clinical telemedicine services to earn The Joint Commission’s Gold Seal of Approval and have maintained that accreditation every year since inception.
We love what we do, and if you want to know more about our vision, mission, and values, go to accesstelecare.com to check us out.
The Opportunity
We are seeking a Clinician Liaison (Overnight) to support our clinicians and help drive an exceptional provider experience in a fast-paced telehealth environment. This role serves as a key partner to physicians and advanced practice clinicians, acting as the face of the company and helping foster a strong culture across the service line.
This position provides proactive day-to-day clinician support, manages onboarding activities, and ensures clinicians have the resources and information needed to succeed and thrive in their clinical work.
Schedule: This is a 100% remote overnight shift position working Monday–Friday, 6:00 PM–2:00am CST. Flexibility may occasionally be required to support operational needs during the weekend.
What You’ll Do
- Act as the main point of contact for clinicians, building trusted relationships and responding promptly to clinician needs while engaging internal resources as needed
- Serve as the primary point of contact and coordinator for newly onboarding clinicians by managing internal requirements across departments and client needs
- Host clinician welcome calls
- Ensure clinicians are set up in internal systems
- Coordinate with internal credentialing, licensing, and privileging (CLP) teams
- Ensure clinicians are properly trained and educated on all systems and processes required to perform their work
- Maintain critical clinician information including privileging profiles, work status, contract type, Pod assignment, demographics, and expiration tracking for CLP, EMR access, DEA/CDS, and other requirements
- Maintain information needed to support clinicians while on shift, including EMR access and client-specific workflows
- Proactively communicate upcoming changes such as new sites, workflows, announcements, and policies
- Support clinicians with technical needs including EMR access, cart technology, and internal software while ensuring issue resolution
- Monitor clinician compliance related to signed orders, consult notes, and required documentation
- Distribute clinician dashboards, roadmaps, and reports as required
- Organize and facilitate meetings, prepare meeting materials and minutes, and track action items
- Support go-lives at new sites
- Manage clinician offboarding processes
- Perform other duties as assigned
What You’ll Bring
- High school diploma or GED required
- Associate’s or Bachelor’s degree preferred; relevant professional experience may be considered in lieu of a degree
- At least 2 years of healthcare experience required
- Excellent computer skills and proficiency with Microsoft Office programs
- Strong communication and interpersonal skills
- Highly organized with exceptional attention to detail and time management skills
- Ability to work independently while collaborating effectively with a team
- Ability to build and maintain strong professional relationships
- Flexible, responsive, and adaptable
- Ability to thrive in a high-growth, fast-paced, 100% remote environment
- Ability to remain in a stationary position 50% of the time
- Ability to work a consistent Overnight Schedule (6:00 PM–2:00 AM CST)
- Must be able to work weekend on-call rotation schedule.
Why Join Access TeleCare
- 100% Remote Work
- Health Insurance (Medical, Dental, Vision)
- Comprehensive benefits including health, dental, vision, life, and 401(k)
- Paid Time Off, Sick Leave, and wellness days — because we value both performance and balance
- Culture of ownership, transparency, and results where the best ideas rise
- Opportunity to directly impact patient access nationwide
Access TeleCare, is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, marital status, national origin, disability, protected veteran status, race, religion, sex, or any other characteristic protected by applicable laws, regulations, and ordinances.
