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Community Operations Manager: The Uncommon Business

June 6, 2026

Serv, a global executive recruitment partner, is hiring on behalf of our client The Uncommon Business for a Community Manager. Join the Team: The Uncommon Business is the world’s fastest-growing AI-first education company, focused on helping business leaders build intelligent systems that scale without burnout. Operating within a high-performance, EOS-driven environment, the company emphasizes ownership, speed, and measurable impact. This is a culture built for high performers who thrive in fast-paced, high-accountability environments and want to play a meaningful role in shaping the future of AI-driven business operations. To learn more please visit: <a href="https://theuncommonbusiness.co">https://theuncommonbusiness.co</a>Responsibilities: If you are someone who sees community as a strategic growth lever rather than a support function, this role offers the opportunity to build and scale a best-in-class AI-driven community experience. You will own the systems, engagement, and intelligence that transform community into a core driver of retention, product insight, and revenue. This role includes: • Owning the end-to-end management of community platforms, including Slack environments, channel structure, onboarding, moderation, and engagement strategy • Designing and executing community programming including quarterly themes, monthly initiatives, and weekly engagement rhythms that drive retention and participation • Building and delivering a weekly insights layer that informs marketing, curriculum, and student success teams • Identifying engagement trends, curriculum gaps, and member opportunities through community data and interactions • Leading community engagement during launch periods across Slack groups, Facebook communities, and live program environments • Driving high-impact engagement during key business moments while maintaining consistent experience for existing members • Building AI-powered systems to scale community operations, including automated summaries, sentiment tracking, and member engagement insights • Partnering cross-functionally to ensure community insights directly influence product, marketing, and customer experience decisions • Monitoring and improving key community health metrics including retention, engagement, and response times Qualifications • Proven experience owning community operations or member experience for a high-engagement audience • Demonstrated ability to improve engagement, retention, or community performance metrics • Strong systems thinker who can translate community interactions into actionable insights • Experience leveraging AI tools to improve workflows, automation, or community operations • Ability to operate both strategically and hands-on in a fast-paced, high-growth environment • Strong communication skills with the ability to balance empathy and execution • Experience working in launch-driven or high-intensity business cycles preferred • Highly organized with strong ownership and accountability Non-Negotiables: • Proven ability to operate in fast-paced, high-accountability environments • Strong operator mindset with ability to manage high-volume output without sacrificing quality • Experience working cross-functionally across marketing, growth, and/or customer experience teams • Demonstrated ability to impact performance through content, engagement, or community initiatives • High ownership with ability to both think strategically and execute tactically Our Ideal Teammate Is Someone Who: • Takes full ownership of outcomes and drives initiatives proactively • Thinks in systems and patterns, not just one-off interactions • Uses AI as a core part of their workflow and decision-making process • Balances high empathy for members with strong operational rigor • Thrives in high-intensity launch cycles and fast-moving environments • Is deeply motivated by building meaningful, high-impact experiences at scale Location: Remote

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...