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Concierge (2nd Shift)
Concierge (2nd Shift)
Textron Aviation has been inspiring the journey of flight for nine decades through the iconic and beloved Cessna and Beechcraft brands. We are passionate advocates of aviation, empowering people with the freedom of flight. As you join our legacy as a global leader in private aviation, you’ll have opportunities to try new fields, expand your skills and knowledge, stretch your abilities, and build your career.We provide a competitive and extensive total rewards package that includes pay and innovative benefits to support you and your family members – now and in the future, beginning day one. Your success is our success.
Description
What you will be doing as a Concierge:In this role, you can expect to provide exceptional care and comfort to our customers, tailoring each experience to their unique preferences. You’ll be the go-to resource for hotel, transportation, and meal reservations, ensuring every detail of their visit is seamless prior and during their visit. Your welcoming presence and insightful interactions will foster strong customer loyalty and provide valuable feedback to management.
Your responsibilities may include (but are not limited to):
- Customer Business Center: Maintain a clean, organized, and presentable environment
- Customer Coordination: Ensure excellent service by coordinating customer needs and requests
- Phone & Refreshments: Follow proper phone procedures and keep the refreshment area stocked
- Customer Greeting & Workspaces: Greet customers warmly and provide assigned workspaces and internet access
- Reservations & Local Info: Assist with reservations and offer information on local attractions, restaurants, and events
- Visitor & Flight Management: Oversee visitor sign-ins, badges, courtesy car usage, and track flights
- Data & Payments: Maintain customer data in Salesforce, update visitor logs, process purchase orders, and handle payments
- A high school diploma, an equivalent certificate is required
- A minimum 1-year experience in customer experience or relative administrative experience is required
- Ability to obtain and maintain an airport security badge may be required if applicable
- Strong communication skills in both written and verbal is helpful
- Ability to operate and use a multiline telephone is helpful
- Must be able to maintain a professional demeanor, listen to instructions, and interpersonal skills is helpful
- 401K company match additional annual contribution equal to 4% of eligible compensation
- Education assistance for undergraduate, graduate, and certificate programs, compensated at the start of the semester
- Flight training bonus program for earning pilot certifications
- Fertility and adoption assistance, along with discounted childcare and planning
- Free financial consultations and guidance
- Explore more benefits here
Qualifications
Our workforce is made up of individuals throughout the world with a wide range of backgrounds, interests, and passions. Our unique perspectives lead us to be a world-class workforce, helping us develop legendary products. Because we recognize that our differences make us stronger, and studies have shown that some may be less likely to apply unless they match the job description exactly, we welcome you to apply to this role if it meets your career goals. You could be our next great fit!Textron Aviation Inc. must comply with U.S. export control laws and regulations. If a position requires access to sensitive information controlled under these laws and regulations, a successful applicant must be eligible to meet any requirements to access controlled information.
