Job Title This position is National Remote. You'll enjoy the flexibility to telecommute* from anywhere within the U.S. as you take on some tough challenges. For all hires in Minneapolis, Virginia, Maryland, or Washington, D.C. area, you will be required to work in the office for a minimum of four (4) days per week. Optum Insight is improving the flow of health data and information to create a more connected system. We remove friction and drive alignment between care providers and payers, and ultimately consumers. Our deep expertise in the industry and innovative technology empower us to help organizations reduce costs while improving risk management, quality and revenue growth. Ready to help us deliver results that improve lives? Join us to start Caring. Connecting. Growing together. This position is full-time (40 hours/week) Monday - Friday. Employees are required to have flexibility to work any of our 8-hour shift schedules during our normal business hours of 700 am - 400 pm CST. It may be necessary, given the business need, to work occasional overtime. We offer 8-9 weeks of training. The hours during training will be 700 am to 400 pm CST, Monday - Friday. Primary Responsibilities • Design and maintain effective training programs • Facilitate onboarding prior to training sessions • Deliver and conduct training sessions, including ongoing/refresher training as needed • Utilize creativity and a variety of instructional methods to present training that motivates and engages learners • Provide mentoring to learners using effective feedback and motivational techniques Collaboration & Stakeholder Partnership • Collaborate with QA, Leads, Program Owners, management, and other stakeholders to ensure successful training sessions • Provide consistent feedback to appropriate stakeholders throughout training • Build strategic partnerships to support training and operational success Documentation & Content Management • Review and provide feedback on training documentation, materials, and assessments • Own and manage the updates to supporting documentation (Job Aids) • Maintain and publish program and client reports as needed Training Operations & Administration • Manage and maintain a training schedule for learners • Document all training sessions and track results of training assessments • Support a positive team environment by demonstrating initiative, strong leadership, and effective communication Compliance & Professional Standards • Comply with approved corporate policies and procedures • Serve as a role model by exhibiting professionalism and accountability You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in. Required Qualifications • High School Diploma / GED • Must be 18 years of age OR older • Experience delivering training and/or mentoring in multiple settings, including live classroom sessions, one on one training, and virtual/videoconference environments • Experience managing multiple projects and tasks simultaneously • Relevant work experience in training and or mentoring • Proficiency with Windows PC applications, Microsoft Office products, and SharePoint, with the ability to learn new and complex systems quickly • Work ethics, independence, and dependability • Time management, organizational, and prioritization skills, with the ability to balance competing priorities • Interpersonal, collaboration, influence, and listening skills, with the ability to drive results both independently and in a team setting • Ability to adjust work schedule as needed to support training initiatives • Ability to work full-time (40 hours/week) Monday - Friday. Employees are required to have flexibility to work any of our 8-hour shift schedules during our normal business hours of 700 am - 400 pm CST. It may be necessary, given the business need, to work occasional overtime Preferred Qualifications • Experience creating and maintaining training documentation, materials, and assessments • Experience working in a team support role with ability to understand multiple programs and an understanding of the business process within each program • Retrieval Operations background and experience Telecommuting Requirements • Ability to keep all company sensitive documents secure (if applicable) • Required to have a dedicated work area established that is separated from other living areas and provides information privacy • Must live in a location that can receive a UnitedHealth Group approved high-speed internet connection or leverage an existing high-speed internet service • All employees working remotely will be required to adhere to UnitedHealth Group's Telecommuter Policy. Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such