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Corporate Trainer (Remote with Travel)

June 30, 2026

General Summary The Corporate Trainer is critical in equipping our employees – including sales representatives, provisioning/dispatch specialists and field technicians – with the knowledge, skills and confidence to deliver exceptional customer experiences. The trainer will design and deliver engaging training to be presented primarily in person, which includes customer service skills, sales techniques and systems operations instruction, while ensuring consistency and excellence across all teams. This role develops and maintains process documentation, training materials, and support resources, ensuring alignment with organizational goals and technology standards. The trainer serves as a Subject Matter Expert (SME) in sales methodologies, system practices, and technology platforms, and is expected to foster a culture of continuous learning and operational excellence. Key Responsibilities Training Delivery & Development • Develop and deliver training sessions for new hires and existing staff across sales and technical support functions promoting a customer-centric focused team atmosphere. • Create and maintain documentation for policies, procedures and system operations for frontline sales, provisioning and support personnel whose roles require any type of customer engagement. • Coordination and support of the onboarding process for new frontline employees with various departments within the organization. Sales Enablement • Train effective sales strategies, customer service skills, and upselling techniques. • Provide training in product knowledge, competitive positioning, and upselling techniques. • Monitor performance metrics to identify skill gaps and deliver targeted training solutions. Systems & Process Training • Assist the Training Manager with building standardized training modules and maintaining digital resources, including online documents, to support teams in becoming proficient in using company tools and platforms. • Collaborate with IT and corporate departmental teams to review and test training materials for accuracy and effectiveness. • Play a crucial role in the implementation and process improvement team through maintenance of relationships with all service impacting departments. Efficiency and Improvement • Assess training effectiveness through evaluations, feedback, and performance outcomes. • Consult with managers and leadership to assess training needs and recommend solutions. • Recommend process improvements to enhance efficiency and customer satisfaction. Required Qualifications • Ability to travel 50% to 75% of the month for training delivery in person. • 2+ years of experience in training, facilitation, sales operations, field operations, or customer support (telecom experience preferred). Ability to translate technical content into easy-to-understand material for all audiences. • Knowledge of broadband, telecom products, installation processes, and customer service fundamentals • Proficiency with Windows 10, Microsoft Teams, Word, Excel, and PowerPoint • Experience in documentation and development of system practices, training material, and online support material. • Strong presentation, facilitation, and communication skills. Ability to motivate and inspire teams and adapt training for in person and remote delivery. • Excellent organizational and project management abilities. • Must have and maintain a valid driver's license and favorable MVR (driving record); if operating personally owned vehicle, must provide proof of insurance. • Must live and reside within 90 minutes of a Truvista service area. Preferred Qualifications • Bachelor’s degree in business, education, communications, or related field. • Experience with Microsoft Product Suite, including Microsoft Teams and Microsoft SharePoint. • Familiarity with adult learning theory and instructional design principles. • Experience with online learning platforms and digital content creation. • In Person and Remote Training/Teaching Experience. • Experience in inbound/outbound and in person sales. Knowledge, Skills, and Abilities • Customer service skills and ability to manage challenging situations. • Teamwork and collaboration skills. • Written and oral communication proficiency. • Change management and strategic thinking. • Quality management and attention to detail. Apply To this Job

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...