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CSR Program Manager or Director

June 20, 2026

Sumerra is currently seeking a detail-oriented, self-motivated compliance professional to join our team. This is an excellent opportunity to work within the social compliance consulting industry and collaborate with a variety of supplier sectors, including apparel and footwear, electronics, and other industries. Position is full time, however we are open to part time as well. At this time, we have several specific needs within our organization. However, because the background and experience we are seeking is highly specialized, we have found it more effective to focus first on the core qualifications and then discuss which role and responsibilities may be the best fit after connecting. We recognize this is not a typical job posting, but we value finding the right long-term fit for both the candidate and our team *** DOES THE BELOW DESCRIPTION SOUND LIKE YOU? WE’D LOVE TO CONNECT! PLEASE SEND AN EMAIL TO JOBOPPORTUNITIES@SUMERRA.COM AND DESCRIBE YOUR BACKGROUND. *** WHAT WE ARE LOOKING FOR: <ul><li> 5+ years of direct experience in Corporate Social Responsibility (CSR), responsible sourcing, social compliance, environmental compliance, and/or health & safety compliance </li><li>Strong knowledge of labor/social compliance and Environmental, Health & Safety (EHS) programs and requirements </li><li>1+ year experience developing and/or managing in depth Corrective Action Plans (CAPs), ideally working directly with facilities to implement improvements </li><li>An individual who enjoys day-to-day operational execution, including task management, process creation/improvement, and detailed project work. This will be a big portion of the work, but will also include strategic work as well. </li><li>Someone who works well across a variety of programs, tasks, and initiatives, and is willing to step in and support different projects as needed in a consulting environment.</li><li>Strong ability to make thoughtful, risk-based decisions </li><li>Adept with systems and databases (online programs, Excel, task management software, data analytics, etc.).</li><li>Experience with audit report quality assurance, implementation of corrective actions, root cause analysis and remediation to drive management system improvements.</li><li>Someone who is adaptable to the evolving AI landscape and proactively looks for opportunities to thoughtfully integrate AI tools and technologies into their work.</li><li>Experience conducting, managing, or supporting programs such as SLCP, Cascale, RBA, or other multi-stakeholder social compliance initiatives is a plus </li><li>Bachelor’s degree (or equivalent) in a relevant field</li><li>Strong organizational skills and attention to detail </li><li>Ability to work independently, manage multiple priorities, and perform effectively with limited supervision</li><li>Previous consulting experience is a plus </li><li>Ability to have weekly work calls outside of the 8-5 Hours </li></ul> EXAMPLE WORK OPTIONS (SOME HIGHLIGHTS):<ul><li>Work directly with suppliers on Corrective Action Plans (CAPs). These CAPs are often highly detailed and hands-on, requiring individuals with strong knowledge and experience in this area, as well as the ability to effectively manage discussions involving differing perspectives and competing priorities. Many of these conversations involve senior leadership at large organizations, so strong communication is essential. </li><li>Program management support for one of our key clients. Responsibilities may include client management, program development and oversight, quality systems management, and support for strategic initiatives. </li></ul> A few examples of this type of work include:<ul><li>Keep track of program initiatives and make sure team is meeting deadlines</li><li>Review service provider applications and recommend enhancements to application requirements and evaluation criteria.</li><li>Gather data and perform quality assurance (QA) analysis of complaints submitted by brands, identifying trends, insights, and areas for improvement.</li><li>Participate in client and brand meetings, as well as other calls, providing insights, recommendations, and information to support program development and continuous improvement.</li><li> Support with changes to program scope and deliverables, monitor progress against action plans, and assist with overall project and program management.</li><li>Develop and update program-related internal/external standard operating procedures (SOP)</li><li>Create technical bulletins for service providers interpreting assessment tool questions (e.g., laws, regulations, ILO conventions).</li><li>Manage/support incoming inquiries via the helpdesk and/or complaint forms related to the assessment, law interpretations, protocol requirements, and related topics.</li><li>Support development of new program models, including strategy, concept notes, implementation plans, and post-implementation management.</li><li>Identify trends and extract insights from existing datasets; present well thought out recommendations on program enhancements and improvements to the client.</li><li>Gather relevant QA insights to share with service providers to inform performance improvements and interventions.</li><li>Manage/support ad hoc requests from the client, brand partners, facilities, scheme partners, and other stakeholders regarding program-related inquiries and outreach.</li></ul> Benefits <ul><li>100% remote work (Must be in the USA or Canada)</li><li>Flexible Schedule </li><li>Flexible PTO policy </li><li>Comprehensive medical, dental, and vision coverage </li><li>Company paid life and disability insurance</li><li>401(k) plan with company match</li></ul> EMPLOYMENT AT SUMERRA: As an organization founded to help improve working conditions around the world, we recognize that this commitment must begin with our own employees. We strive to create a workplace where people enjoy what they do and feel supported in contributing to our company mission. While the work can be challenging at times, our culture and team environment make it rewarding and enjoyable. We are committed to fostering a positive and collaborative workplace through:<ul><li>A strong team atmosphere — where employees work well together and are encouraged to collaborate, communicate openly, and share ideas </li><li>Benefits that support work-life balance</li></ul>

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...