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Customer Account Manager (Cash & Carry & Club) REMOTE

June 26, 2026

The Nestlé Professional Solutions at Nestlé USA leverages its position as the world's largest food and beverage company to bring brands that you enjoy in your home, to other areas of your life such as the workplace, restaurants, hotels, and your neighborhood College or University. Our portfolio of products and solutions includes beloved brands such as Stouffer's, Coffee mate, Nescafé, and Starbucks. With our extensive networks and industry knowledge, we offer unparalleled support and guidance to foodservice operators, ensuring their success in a competitive market.

We strive to contribute to a healthier future by providing the finest ingredients and operational knowledge to every type of foodservice operation. The strength of our trusted brands is supported by a team of skilled professionals who are dedicated to deepening their industry experience. Our team of culinary experts and skilled product developers partner closely with foodservice professionals to generate creative, branded food and beverage solutions that address a wide variety of needs.

Our employees thrive on opportunities to grow and develop within the food-service industry, ensuring that we are always at the forefront of industry trends and innovations.

This position is not eligible for Visa Sponsorship. Position Summary The Customer Account Manager (CAM) – Cash &

Carry &

• Club is responsible for managing, growing, and retaining high‑value, brand‑accretive customer partnerships across the Cash &

• Carry and Club channels. This role leads customer strategy, drives profitable growth through innovation and pipeline execution, and serves as the primary point of contact for assigned national and regional accounts, Restaurant Depot, Smart &

• Final and Costco. The CAM is accountable for delivering growth through disciplined pipeline management, joint business planning, customer‑led innovation, and cross‑functional collaboration , while ensuring excellence in execution across pricing, programs, contracts, brokers, and order management.

This is a remote position where residence near a major airport is required. Travel will be up to 50%. Key Accountabilities & Responsibilities Customer & Commercial Leadership

Establishes and cultivates executive‑level relationships with decision makers across assigned Cash & Carry and Club customers
Leads strategic customer planning, including joint business plans, growth strategies, and long‑range opportunities
Develops a deep understanding of customer structures, decision criteria, and go‑to‑market models to drive influence and results
Acts as the voice of the customer internally, translating insights into actionable strategies

Growth, Pipeline & Innovation

Owns and manages a Salesforce pipeline ≥4x annual growth target, prioritizing Top X opportunities
Delivers new business wins documented as “Won” in Salesforce
Drives innovation sales versus target, including category expansion, line extensions, and new product launches
Identifies and leads execution of RFPs and strategic opportunities at top customers
Builds customer proposals grounded in consumer insights, category analytics, and customer needs

Financial, Pricing & Program Management

Oversees contract management, pricing adjustments, and program development in partnership with RGM and Finance
Ensures timely execution of pricing actions across all assigned customers
Supports Business Unit growth expectations through disciplined opportunity conversion
Manages customer forecasting, promotional planning, and performance tracking

Cross‑Functional & Broker Leadership

Leads and measures broker performance and KPIs, ensuring alignment to customer priorities
Collaborates cross‑functionally with Commercial Development, Brand, RGM, Supply Chain, Finance, and the Business Solution Center (BSC)
Oversees order management in partnership with BSC to ensure service excellence
Educates and aligns internal teams to unlock end‑to‑end portfolio expansion

Essential Activities

Conducts regular 1:1 pipeline and performance reviews with manager
Leads customer strategy reviews, gap analyses, and innovation presentations
Travels to customer headquarters and field operations; conducts virtual calls as required
Maintains Salesforce opportunity hygiene, risk management, and forecasting accuracy
Attends internal stakeholder and planning meetings across commercial and supply chain teams
Executes customer‑specific initiatives s

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...