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Customer Care Associate, Geisinger Health Plan (Eastern Standard Time Zone resident)

June 18, 2026

Location:Work from home (Pennsylvania)Shift:Days (United States of America)Scheduled Weekly Hours:40Worker Type:RegularExemption Status:NoJob Summary:Geisinger Health Plan is now hiring full-time Customer Care Associates for our August 2026 (8/10/2026) training class. If you are looking for an opportunity to begin a career in healthcare where you can grow not only in our health plan but also Geisinger health system, please apply.Job Duties:The Customer Care Associate is the main point of contact a customer makes with the health plan. Provides exceptional customer service to customers by answering questions and/or resolving concerns through appropriate education, information, and follow-up.<ul><li>Provides customers with knowledge of plans, products, systems, and processes to resolve customer issues/concerns.</li><li>Serves as primary contact for customers.</li><li>Maintains strong relationships with customers through telephone contact, written correspondence, electronic messaging and onsite visits.</li><li>Investigates all concerns/issues to assure accurate information is provided in a timely manner. Provides resolution for all customer concerns and inquiries.</li><li>Communicates and coordinates with the appropriate internal departments to resolve customer concerns.</li><li>Documents and codes accurately all inquiries/concerns.</li><li>Provides customers with the complaint/appeal and grievance process.</li><li>Documents complaint/appeal and grievances and forwards to the appropriate team for processing.</li><li>Completes outbound calls to customers to resolve complex benefit, eligibility, premium, pharmacy, claims or other related issues.</li></ul> Work is typically performed in an office environment. Accountable for satisfying all job specific obligations and complying with all organization policies and procedures. The specific statements in this profile are not intended to be all-inclusive. They represent typical elements considered necessary to successfully perform the job.#LI-REMOTEPosition Details:Work Schedule / Hours<ul><li>Hours of Operation are Monday thru Friday 7am - 7pm. Saturday 8am - 2pm.</li><li>Shifts can change based on business need and process will be discussed during the interview & hiring process.</li><li>During peak business times, and new election periods, extended hours may be required.</li></ul>Work at Home requirements:To ensure a productive and secure remote work environment, the following conditions must be met:<ul><li>Quiet, Dedicated Workspace: A private, distraction-free area within your home to support focused work.</li><li>Adequate Workstation Setup: Sufficient space to accommodate all employer supplied equipment, including monitors, keyboard, and other peripherals.</li></ul>High-Speed Internet Connection:Connection Type: Cable modem only (DSL, wireless cellular, and satellite services are not permitted).Minimum Speed Requirements:<ul><li>Download: 75 Mbps</li><li>Upload: 25 Mbps</li><li>Ping: Less than 150 ms</li><li>Jitter: Less than 30 ms</li><li>Connectivity: The computer must be connected via Ethernet cable. Wi-Fi is not permitted unless a Virtual Private Network (VPN) is used to secure the connection.</li></ul>Education:High School Diploma or Equivalent (GED)- (Required)Experience:Minimum of 1 year-Customer Service (Preferred)Certification(s) and License(s):Skills:Call Center Technologies, Communication, Computer Literacy, Organizing, TeamworkOUR PURPOSE & VALUES: Everything we do is about caring for our patients, our members, our students, our Geisinger family and our communities. <ul><li>KINDNESS: We strive to treat everyone as we would hope to be treated ourselves. </li><li>EXCELLENCE: We treasure colleagues who humbly strive for excellence. </li><li>LEARNING: We share our knowledge with the best and brightest to better prepare the caregivers for tomorrow. </li><li>INNOVATION: We constantly seek new and better ways to care for our patients, our members, our community, and the nation.</li><li>SAFETY: We provide a safe environment for our patients and members and the Geisinger family. </li></ul>We offer healthcare benefits for full time and part time positions from day one, including vision, dental and domestic partners. Perhaps just as important, we encourage an atmosphere of collaboration, cooperation and collegiality.We know that a diverse workforce with unique experiences and backgrounds makes our team stronger. Our patients, members and community come from a wide variety of backgrounds, and it takes a diverse workforce to make better health easier for all. We are proud to be an affirmative action, equal opportunity employer and all qualified applicants will receive consideration for employment regardless to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or status as a protected veteran.

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...