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Customer Experience Associate

May 30, 2026

About Nabis Nabis is the #1 licensed cannabis wholesale platform in the world, supplying $1B+ worth of cannabis products annually from hundreds of brands to retailers across California, New York, and Nevada. Our mission is to empower the world to discover cannabis by providing choice, access, and innovation.Through modern, scalable infrastructure, our mission is to empower the world to discover cannabis by providing choice, access, and innovation. We’re at the forefront of this movement, building an innovative, technology-first platform to scale the entire cannabis industry. Backed by Y Combinator and investors, including DoorDash Co-Founder Stanley Tang, NFL Hall of Famer Joe Montana, Gmail creator Paul Buchheit, and Twitch co-founder Justin Kan, Nabis is rapidly expanding across the U.S. with the goal of becoming the largest and most influential cannabis distribution network globally. Location Eligibility: This role is open to candidates based in the following states: CA, CO, FL, GA, IA, ID, IL, KS, MA, MD, ME, MI, MO, NJ, NV, NY, TN, TX, UT, VA, or WA. Applicants residing outside of these states will not be considered at this time. About the Role This role will support Nabis’ California market, working with brands and retail partners operating under California State Department of Cannabis Control (DCC) regulations. The CX Associate’s primary role is to act as an extension of the Nabis operation, actively aligning the goals of our brands and retail partners with the day-to-day operation. The ideal candidate will be punctual, detail-oriented, empathetic and can communicate clearly and effectively. They will work well in customer service-related situations, as well as within the operation. WHY YOU'LL LOVE WORKING AT NABIS! <ol> <li>Competitive pay of $19–$23 per hour, paid weekly. </li> <li>You'll work at the fastest-growing cannabis startup!</li> <li>Medical/Dental/Vision is offered to all full-time employees.</li> <li>Well-rounded co-workers and teammates who are all striving towards the same goal. Nabis maintains a fun and energetic culture!</li> </ol> Responsibilities <ul> <li>Provide white-glove support to both internal and external Nabis Partners, such as brands and retailers</li> <li>Support customer experience managers with ad-hoc projects</li> <li>General assistance of Operations Managers</li> <li>Execute several inbound and outbound calls, emails, chats</li> <li>Maintain response times, missed call rates, and other KPIs at a rate equivalent to or above the team’s average</li> <li>Monitor communications to help keep other departments informed and responsive</li> <li>Work with various internal and external stakeholders to champion partner needs and drive towards solutions that improve partner success</li> <li>Identify and escalate issues to the appropriate channels</li> </ul> Qualifications <ul> <li>Associate degree OR 2 years relevant work/customer service experience</li> <li>Ability to work occasional evening/weekend shifts</li> <li>Basic math skills</li> <li>Strong and timely communication across all platforms (phone, Zendesk, Slack) and ability to choose the most effective kind per situation as well as correct grammar, spelling, and tone</li> <li>High level of patience and empathy for Nabis Partners</li> <li>Ability to communicate between departments with humility and understanding</li> <li>Experience with de-escalation and client retention</li> <li>Basic knowledge of payments and collections, including cash-on-delivery (COD) processes and invoice reconciliation</li> <li>Keen awareness and situational judgment — able to read partner needs, prioritize urgent issues, and respond with the right level of urgency</li> <li>Collaborative, team-first orientation — no task is too small, and success is measured by partner outcomes, not individual credit</li> <li>Willingness to learn new software and platforms</li> <li>Adaptability</li> <li>Ability to multitask and take on more than one project at a time</li> <li>California cannabis industry experience is a plus; familiarity with the Department of Cannabis Control (DCC) regulations is a strong advantage</li> <li>Bilingual in Spanish and English is a plus</li> </ul> Nabis is an Equal Opportunity Employer Nabis is seeking to create a diverse work environment because all teams are stronger with different perspectives and life experiences. We strongly encourage women, people of color, LGBTQIA individuals, people with disabilities, members of ethnic minorities, foreign-born residents, older members of society, and others from minority groups and diverse backgrounds to apply. We do not discriminate on the basis of race, gender, religion, color, national origin, sexual orientation, age, marital status, veteran status, or disability status. All employees and contractors of Nabis are responsible for maintaining a work culture free from discrimination and harassment by treating others with kindness and respect.

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...