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Customer Operations Product Manager
Job Description
At Boeing, we innovate and collaborate to make the world a better place. We’re committed to fostering an environment for every teammate that’s welcoming, respectful and inclusive, with great opportunity for professional growth. Find your future with us.
Boeing Digital Services has an opening for a Customer Operations Product Manager - Business Execution (Level 5), who supports the business administration activities of the Maintenance Efficiency product line. This role is responsible for coordinating key cross-functional processes that support Customer renewals, non-standard commercial requests, and contract execution activities. The Product Manager will work closely with Customer Success Management, the Selling team, Product, and other internal stakeholders to help ensure timely, accurate, and efficient execution of business processes tied to Maintenance Efficiency. This includes the Toolbox product line and OEM Data Sales product line in Seattle, WA.
Position Responsibilities
Customer Renewal Coordination
Coordinate with Customer Success Management and the Selling team to support all Toolbox customer renewals
Track renewal activities, maintain process status, and help ensure actions are completed on schedule
Facilitate communication between teams to support smooth renewal execution
Offer Process Support
Act as a focal to the Selling team for all deviations from standard offerability of Maintenance Efficiency product offerings
Coordinate the data collection, feasibility, affordability review of all non-standard offering
Communicate and ensure alignment with stakeholders and leaders for all non-standard offering proposals
Help ensure non-standard requests are properly documented, reviewed, and routed for approval as required
Analyze produce line sales and initiate actions to meet revenue targets
Contract Execution Administration
Coordinate administrative tasks related to the successful execution of contracts (commercial & military)
Promptly distribute notices of executed agreements to ensure relevant stakeholders are informed of contract changes and execution requirements
Resolve any Customer data ordering discrepancies as necessary to fulfill executed contract
Update all associated records within Customer Relationship Management (CRM) tools
Basic Qualifications (Required Skills/Experience):
Bachelor’s degree in Business Administration, Finance, Operations, or related field, or equivalent experience
Experience in a business related function (including but not limited to: Finance, Contracts, Estimating, Procurement Financial Analysis, Business Operations or Supplier Management)
Experience in the entire client lifecycle; sales, implementation/integration and support? Strong organizational and coordination skills
Excellent written and verbal communication skills
Ability to work effectively across multiple teams and priorities
Proficiency with Microsoft Office tools and business workflow systems
Preferred Qualifications (Desired Skills/Experience):
Experience supporting software-as-a-service (SaaS) or customer subscription-based offerings
Familiarity with customer renewals, contract lifecycle processes, or sales operations
Experience working in a cross-functional environment with Customer Success, Sales, and Operations teams
Ability to manage multiple tasks with attention to detail and accuracy
Core Competencies
Business Acumen
Cross-functional coordination
Process management
Attention to detail
Customer and stakeholder communication
Problem solving
Time management
Documentation and tracking
Conflict of Interest:
Successful candidates for this job must satisfy the Company's Conflict of Interest (COI) assessment process.
At Boeing, we strive to deliver a Total Rewards package that will attract, engage and retain the top talent. Elements of the Total Rewards package include competitive base pay and variable compensation opportunities.
The Boeing Company also provides eligible employees with an opportunity to enroll in a variety of benefit programs, generally including health insurance, flexible spending accounts, health savings accounts, retirement savings plans, life and disability insurance programs, and a number of programs that provide for both paid and unpaid time away from work.
The specific programs and options available to any given employee may vary depending on eligibility factors such as geographic location, date of hire, and the applicability of collective bargaining agreements.
Pay is based upon candidate experience and qualifications, as well as market and business considerations.
Summary pay range: 173,400 – 234,600
Applications for this position will be accepted until Jun. 16, 2026
Export Control Requirements:
This position must meet U.S. export control compliance requirements. To meet U.S. export control compliance requirements, a “U.S. Person” as defined by 22 C.F.R. §120.62 is required. “U.S. Person” includes U.S. Citizen, U.S. National, lawful permanent resident, refugee, or asylee.
Export Control Details:
US based job, US Person required
Education
Bachelor's Degree or Equivalent Required
Relocation
Relocation assistance is not a negotiable benefit for this position.
Visa Sponsorship
Employer will not sponsor applicants for employment visa status.
Shift
This position is for 1st shift
Equal Opportunity Employer:
Boeing is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, physical or mental disability, genetic factors, military/veteran status or other characteristics protected by law.
