Customer Operations Specialist- Call Center - Temporary

<p><b>Where Human Connection Fuels Possibility ​</b></p><p></p><p>At Maritz, decades of innovation and perseverance have built more than just a strong reputation — they’ve shaped a culture where human connection and collaboration are at the heart of everything we do. ​</p><p></p><p>Joining Maritz means becoming part of a workplace grounded in a critical truth; people and their potential is our greatest resource. </p><p>​</p><p>Maritz helps companies achieve their business goals by inspiring people to perform their best. We design experiences, incentives, and recognition programs that spark action and deliver measurable impact.​</p><p></p><p>And we’ve brought this human-first design inward – intentionally building teams that care for each other and collaborate powerfully. In our most recent employee survey, nearly 90% of respondents said that their managers care about their concerns and 82% said they feel genuinely appreciated. We know that when employees feel seen, supported, and celebrated for who they are, they thrive and so does our business. ​</p><p></p><p>That’s why we’ve created a flexible, environment that empowers you to do your best work without sacrificing what matters most to you. In fact, in that same survey, nearly 90% of respondents said they have the flexibility they need to balance work and personal life and nearly 80% said Maritz does a great job prioritizing employee well being.​</p><p></p><p>We have a passion for excellence and genuine care for the people making it possible.</p><p style="text-align:inherit"></p><p style="text-align:inherit"></p>Continually demonstrate Premiere Customer Service by providing accurate and timely information on programs and services to our customers, processing documents, both manually and electronically, to resolve ordering, shipping or ticketing issues and to update internal tracking systems.<p style="text-align:inherit"></p><p style="text-align:inherit"></p><p><b><u><span>What You'll Be Doing </span></u></b></p><p><b><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span>60% </span></span><span> </span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></b><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><b><span><b>Inbo</b>und Calls</span></b><b><span>: </span></b><span><span>Receives incoming calls from participants, handles</span></span><span><span> </span></span><span><span>questions regarding their orders, recommends solutions based on participant issues.</span></span><span> </span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></p><p></p><p><b><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span>20% </span></span><span> </span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></b><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><b><span><b>Syste</b>m Updates</span></b><b><span>: </span></b><span><span>Review and update order information in proprietary system.</span></span><span> </span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></p><p><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span>  </span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></p><p><b><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span>20% </span></span><span> </span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></b><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><b><span><b>Back-e</b>nd Support / Training</span></b><b><span>: </span></b><span><span>Assist with back-end support when needed. </span></span><span><span>Attend training sessions regarding new and/or current clients.</span></span><span> </span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></p><p><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><i><span> </span></i><span> </span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></p><p><b><u><span>What You'll Bring </span></u></b></p><ul><li><p>High School Diploma or GED Equivalent</p></li><li><p>1-2 years of Customer Service Experience (Experience in a call center environment highly preferred)</p></li><li><p>Strong computer knowledge and proficiency to quickly navigate between multiple screens in an online environment</p></li><li><p>Excellent communication skills with clear, articulate phone voice.</p></li><li><p>Proficient writing and grammar skills</p></li><li><p>Proficient in Microsoft Office Suite</p></li></ul><p></p><p><b><u>Key Competencies</u></b></p><ul><li><p>Excellent work ethic that demonstrates eagerness and initiative to learn and accept new challenges</p></li><li><p>Positive, upbeat, outgoing professional attitude</p></li><li><p>Strong organizational and problem-solving skills</p></li><li><p>Strong keyboarding and data entry skills</p></li><li><p>Fast learner</p></li><li><p>High standard of professionalism</p></li><li><p>Kind, caring, patient and empathetic</p></li><li><p>Reliable, comes to work daily on time</p></li><li><p>Is open to coaching and feedback</p></li><li><p>Attention to detail</p></li><li><p>Uses good judgment</p></li><li><p>Adaptable</p></li><li><p>Teamwork Orientation</p></li><li><p>Stress tolerance</p></li><li><p>Resilience</p></li></ul><p></p><p><b><u>Things You Should Know</u></b></p><ul><li><p>If working remotely in this role, must have a quiet dedicated work space with no distractions.</p></li><li><p>Must have reliable internet connection at home. No Dish internet connection.  </p></li><li><p>This is a <b>temporary</b> position expected to last 3 months.</p></li></ul><p style="text-align:inherit"></p><p style="text-align:inherit"></p><p style="text-align:inherit"></p><p style="text-align:inherit"></p><p><b>DISCLAIMER:</b> This job description is designed to indicate the general nature and level of work performed by associates within this classification. It is not designed to confirm or be interpreted as a comprehensive summary of all duties, responsibilities and qualifications required of associates assigned to this job.</p><p style="text-align:inherit"></p><p style="text-align:inherit"></p><p>Maritz offers a comprehensive benefits package for full-time employees including medical, dental, vision, life insurance, disability, paid parental leave, 401k, tuition reimbursement, paid time off, year end holiday closure, and more!</p><p></p><p><b>View all details at:</b> <a href="http://www.MaritzBenefits.com" target="_blank" rel="noopener noreferrer"><span style="color:#0000ff"><u><span style="overflow-wrap: break-word; display: inline; text-decoration: inherit; hyphens: auto;">www.MaritzBenefits.com</span></u></span></a> </p><p> </p><p> </p><p>Maritz will only employ applicants who have authorization to work permanently in the U.S. This is not a position for which sponsorship will be provided. Those who need sponsorship for work authorization now or in the future are not eligible for hire. No calls or agencies please.</p><p></p><p>Maritz is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to sex, race, color, religion, national origin, age, marital status, political affiliation, sexual orientation, gender identity, genetic information, disability or protected veteran status. We are committed to providing a workplace free of any discrimination or harassment.</p><p></p><p>If you have a disability and are having difficulty accessing or using this website to apply for a position, you can request help by calling 1-636-827-0380 or by sending an email to <a href="mailto:recruitment@maritz.com" target="_blank" rel="noopener noreferrer"><span style="color:#0000ff"><u><span style="overflow-wrap: break-word; display: inline; text-decoration: inherit; hyphens: auto;">recruitment@maritz.com</span></u></span></a>.</p><p> </p><p> </p><p> </p>

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...