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Customer Service Focused Corporate Trainer-Traveling

June 30, 2026

Teriyaki Madness | Fresh Asian GrillReady to fuel the growth of America's fastest-growing teriyaki brand?Join Teriyaki Madness as a Corporate Trainer and become the driving force behind our explosive expansion! With 190+ locations nationwide and aggressive growth plans, we're seeking dynamic restaurant professionals to train, mentor, and elevate our franchisees and their teams to new heights of success.What Makes This Role SpecialAs a Corporate Trainer with Teriyaki Madness, you'll be more than just a trainer – you'll be a customer experience architect, traveling across the country to transform how our teams connect with customers and build lasting partnerships with our franchise community. Every day brings new challenges, new locations, and new opportunities to make a direct impact on the memorable experiences we create for thousands of customers nationwide. Your MissionCustomer Experience Leadership & Training Excellence· Champion customer-first mindset across all franchise locations, ensuring every interaction reflects our commitment to hospitality· Deliver world-class customer service training that transforms good service into unforgettable experiences· Empower franchisees with proven strategies for building customer loyalty, handling feedback gracefully, and creating a welcoming atmosphere· Train teams on active listening, order customization, and exceeding customer expectations at every touchpoint· Master trainer for all customer-facing positions and kitchen operations that directly impact customer satisfactionOperational Excellence & Customer-Centric Business Optimization· Conduct comprehensive training on balancing operational efficiency with personalized customer care· Teach teams to anticipate customer needs and create seamless, friendly service experiences· Ensure pristine facility standards that make customers feel valued and welcome· Optimize service speed without sacrificing the personal touch that keeps customers coming back· Provide hands-on coaching during peak service times to model exceptional customer engagementStrategic Partnership & Customer-Focused Problem-Solving· Serve as the vital link between franchisees and corporate headquarters on customer experience initiatives· Address customer service challenges with creative solutions that strengthen brand loyalty· Build and maintain strong relationships with franchisees, managing partners, and vendor partners focused on enhancing the customer journey· Analyze customer feedback and service metrics to drive continuous improvement· Provide crucial support for grand openings, ensuring new locations launch with outstanding customer service standardsWhat We're Looking ForExperience That Counts· Proven restaurant experience with deep understanding of customer service excellence in both front-of-house and back-of-house operations· Leadership background with demonstrated success in developing customer-focused teams· Track record of improving customer satisfaction scores and building repeat business· New restaurant opening experience highly valued, especially customer service protocol implementation· Experience handling customer concerns and turning challenging situations into positive outcomesPersonal Qualities We Value· Customer service champion who genuinely loves creating positive experiences for others· Natural relationship builder with an infectious positive attitude and empathetic communication style· Active listener who can read customer needs and teach others to do the same· Self-motivated problem solver who thrives on turning service challenges into success stories· Communication excellence with strong prioritization and organizational skills· Detail-oriented mindset focused on the small touches that make customers feel special· Travel enthusiast comfortable with up to 75% travel throughout the yearWhat's In It For YouCompetitive Travel Benefits Package· $50 daily per diem for all travel assignments· Hotel loyalty points and elite status to enhance your travel experience· Airline loyalty points and status for seamless nationwide travel· Opportunity to explore diverse markets while building your career Professional Growth Opportunities· Direct impact on customer experience across a rapidly expanding national brand· Extensive exposure to various market conditions and diverse customer communities· Leadership development through franchisee mentorship and customer service excellence training· Network building across the restaurant and franchise industry· Pride in knowing your work directly impacts thousands of daily customer interactionsReady to Join the Teriyaki Madness Family?If you're passionate about creating exceptional customer experiences, energized by travel, and ready to play a pivotal role in making Teriyaki Madness the most customer-loved teriyaki brand in America, we want to hear from you. This isn't just a job – it's your chance to help shape how millions of customers experience fresh Asian dining across the country. and become

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...