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Customer Service Representative - Bilingual

July 2, 2026

Position Location: Remote – Must live in the state of New JerseyAre you an exceptional listener who thrives on solving problems and helping others? Do your communication skills, empathy, and positive attitude allow you to create meaningful experiences for the people you support? At Continuum Global Solutions, we believe in people who aim higher, reach farther, act bold, and stay passionate in everything they do. We are one team with one purpose: to help many by creating meaningful customer experiences, embracing diverse perspectives, and empowering every employee to learn more, take action, and be fully themselves at work. If you are someone who enjoys solving problems, building trust, and making a difference one conversation at a time, this is your opportunity to grow with a company that values compassion, collaboration, integrity, and excellence. King Teleservices is a Continuum Global Solutions LLC company based in Brooklyn that has been providing call center services to enterprise and local government customers in the United States for over 25 years. King TeleServices operates as a separate subsidiary under Continuum Global Solutions, LLC. JOIN OUR TEAM TODAY!This full-time remote position offers paid training, health and wellness benefits, paid time off, and opportunities for professional growth. We are seeking Spanish Bilingual Customer Service Representatives who can deliver a positive, supportive experience to New York residents while handling service-related questions with care, accuracy, and professionalism. In this role, you will support incoming calls from New York City residents who need help navigating city services, requests, and concerns. Calls may include questions related to service updates, work orders, department routing, general information, and resident complaints. You will play an important role in creating a professional and helpful experience for every caller. RESPONSIBILITIES:<ul><li>Actively listen to callers to understand their concerns, build rapport, and create a positive customer experience</li><li>Address incoming inquiries from New York City residents related to city services and general service needs</li><li>Create work orders, route requests to the appropriate department, and document resident complaints accurately</li><li>Provide accurate information in a timely, professional, and courteous manner</li><li>Direct requests to the appropriate department or agency for further action</li><li>Maintain a professional demeanor with all customers while showing patience, courtesy, and respect</li><li>Build knowledge through training, interactions with support staff, and quality feedback to enhance daily performance and call handling</li><li>Adapt to changing business needs and support additional call types or workflows as needed</li></ul> WORK AT HOME REQUIREMENTS:<ul><li>High-speed internet with at least 15 Mbps download speed and 5 Mbps upload speed</li><li>Hard-wired internet connection via ethernet cable to a modem/router you own or are responsible for; no satellite, Wi-Fi-only, or cellular internet services</li><li>Dedicated, quiet, and secure workspace free from distractions</li><li>USB wired headset with noise-canceling microphone</li></ul> REQUIREMENTS:<ul><li>High school diploma or GED with a minimum of 2 years of customer service experience; Associate degree with a minimum of 1 year of customer service experience</li><li>Bilingual in Spanish with strong command of the English language required; training will be conducted in English</li><li>Professional written and verbal communication skills</li><li>Commitment to professionalism and a positive customer service experience</li><li>High level of computer proficiency and strong communication skills</li><li>Ability to thrive in a fast-paced environment with a wide variety of customers and personalities</li><li>Open and flexible availability, including evenings and both weekend days, based on business needs</li><li>Must live in the state of New Jersey</li></ul> BENEFITS & PERKS:<ul><li>Earn up to $19.25 per hour</li><li>Shift differential for specific shifts</li><li>Full health and wellness benefits starting on day 1 of employment</li><li>Paid time off</li><li>401(k) retirement plan</li><li>Company-paid life insurance</li></ul>If you are ready to bring your skills, empathy, and professionalism to a team that values people and purpose, we encourage you to apply today. About Continuum Global SolutionsContinuum Global Solutions partners with leading companies worldwide to deliver exceptional customer care services through our global network of contact centers. Our Fortune 500 clients rely on our expertise to enhance customer experiences using world-class voice, chat, email, and social technologies. Learn more at Opportunity EmployerContinuum is an Equal Opportunity Employer. We consider applicants without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, sex, marital status, sexual orientation, disability, military/veteran status, citizenship status, genetic information, or any other characteristic protected by law. Applicants have rights under federal employment laws: FMLA, EEO, and EPPA. Code of EthicsWe are committed to integrity, compliance, and respect for all individuals. By submitting your application to Continuum Global Solutions, you certify that all information provided in this application, as well as in any supporting documents, is true, complete, and accurate to the best of your knowledge. You understand that any misrepresentation, falsification, or omission of information may disqualify you from further consideration for employment or, if discovered after employment begins, may result in disciplinary action up to and including termination of employment. Continuum Global Solutions reserves the right to verify the accuracy of all information provided.

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...