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Customer Service Representative I

June 9, 2026

Welcome to Aventiv! Please watch this brief video to find out if this is the place you want to be! <a href="https://www.youtube.com/watch?v=eXLNwQg5Y3g" target="_blank" rel="noopener">Aventiv Technologies – Where your future awaits - YouTube</a> **BILINGUAL CUSTOMER SERVICE REPRESENTIVE (FLUENT IN ENGLISH & SPANISH)** Job Purpose: Responsible for providing quality customer service via phone by utilizing exceptional communication skills. Responsible for accurately updating and maintaining the customer accounts in a timely manner, while assisting in general customer inquiries, invoice questions, customer complaints, opening trouble tickets, and taking customer payments. Maintains a high-level quality and CSAT scores while solving problems in an efficient manner. Essential Duties: <ul> <li>Provide quality customer service via phone, chat, and email while utilizing exceptional communication skills.</li> <li>Open trouble tickets for specific customer issues.</li> <li>Explain product options and related charges clearly and concisely.</li> <li>Navigate through appropriate customer service systems and tools in a timely manner while servicing the customer. (CRM application) primary tool.</li> <li>Take customer payments or offer other payment options for the customer.</li> <li>Use existing procedures to solve routine or standard problems; receive instruction, guidance and direction from others as needed.</li> <li>Maintain quality scores and call center metrics.</li> <li>Promote self-service tools such as IVR and Web.</li> <li>Inform customers of promotions and new or upgraded products</li> <li>Quotes rates and encourage customers to utilize prepay options.</li> <li>Responsible for providing detailed initial troubleshooting and problem resolution on basic features & functionality for SVC, Tablet, and E-messaging.</li> <li>Assist with questions during the Nesting stages of the training process or as needed.</li> <li>Access to additional programs/platforms which may include S-Gate</li> <li>Performs other related duties and responsibilities as required or assigned</li> </ul> <ul></ul> <ul></ul> <ul></ul> <ul></ul> <ul></ul> <ul></ul> <ul></ul> <ul></ul> <ul></ul> <ul></ul> <ul></ul> <ul></ul> Knowledge, Skills, and Abilities: <ul> <li>Ability to read and comprehend simple instructions and short correspondence</li> <li>Ability to write straightforward explanations of trouble tickets submitted</li> <li>Ability to ask effective questions and present information clearly and concisely</li> <li>Ability to clearly communicate with customers, both verbally and written</li> <li>Able to handle sensitive and emotional calls that require empathetic responses</li> <li>Adaptable to unforeseen situations, fast paced environment, and keeping the focus on the customer</li> <li>Ability to communicate and respond to customers while keying information into system</li> <li>Ability to navigate multiple applications in several environments</li> <li>Ability to follow a set schedule, including taking timely lunches and breaks</li> <li>Must have access to high-speed internet for remote connectivity to Securus network when applicable.</li> </ul> <ul></ul> <ul></ul> <ul></ul> <ul></ul> <ul></ul> <ul></ul> <ul></ul> <ul></ul> <ul></ul> Minimum Qualifications: <ul> <li>High school diploma or GED</li> <li>At least 3 months of previous call center and/or customer service experience.</li> </ul> Preferred Qualifications: <ul> <li>3 years of customer service experience with at least 2+ years call center environment.</li> </ul> Physical Requirements: <ul> <li>While performing the duties of this job, the employee is regularly required to: stand, sit, talk, hear, and use hands and fingers to operate a computer, telephone, and a variety of office equipment. </li> <li>Occasionally, this position may need to reach, stoop, or kneel. </li> </ul> <ul></ul> Salary and Benefits: At Aventiv, our salary and benefits are designed to fit you as a whole person. We offer a salary range based on experience and qualifications to ensure your unique contributions are met with our most competitive offer. <ul> <li>$17/hr</li> <li>Health Insurance</li> <li>401(k)</li> <li>Disability</li> <li>Life Insurance</li> <li>Paid Time Off</li> <li>Voluntary Benefits</li> </ul> Aventiv Privacy Policy: <a href="http://www.aventiv.com/privacy" target="_blank" rel="noopener">www.aventiv.com/privacy</a> Equal Employment Policy: Aventiv is proud to be an equal opportunity employer. All decisions regarding recruiting, hiring, promotion, assignment, training, termination and other terms and conditions of employment will be made without regard to race, color, national origin, biological sex, sexual orientation, gender identity, gender expression, gender presentation, religion, age, pregnancy, disability, work-related injury, veteran status, genetic information, marital status, or any other factor that the law protects from employment discrimination. We do not discriminate based on genetic information in accordance with the Genetic Information Nondiscrimination Act.

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...