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Customer Success Manager

June 6, 2026

We are an innovative technology company providing a cutting-edge, AI-powered cloud platform for the construction industry. Created by industry experts with deep estimating experience, our software dramatically streamlines the pre-construction process. Our solution uses advanced machine learning to automate traditionally time-consuming takeoff tasks, helping estimators work up to 80% faster while reducing costly errors. Our collaborative platform enables real-time teamwork, instant drawing analysis, and features a revolutionary conversational AI interface that transforms how professionals interact with construction plans. Founded by construction industry veterans, our award-winning application automates the takeoff process, enabling estimators to analyze blueprints in seconds rather than hours or days.Key ResponsibilitiesRelationship Management <ul style="min-height:1.5em"><li>Build strong relationships with customers, understanding their goals and ensuring they are met through the platform</li><li>Conduct regular check-ins to monitor usage and overall satisfaction</li><li>Act as the primary point of contact for a portfolio of customers </li></ul>Customer Support and Success <ul style="min-height:1.5em"><li>Respond to support requests in a timely and professional manner</li><li>Troubleshoot issues and coordinate with the product team when necessary</li><li>Maintain records of customer interactions and feedback</li></ul>Retention and Growth <ul style="min-height:1.5em"><li>Monitor usage and identify churn risks early, addressing them with tailored support</li><li>Identify upsell and renewal opportunities and collaborate with the sales team to execute them</li></ul>Customer Support and Success <ul style="min-height:1.5em"><li>Respond to support requests in a timely and professional manner</li><li>Troubleshoot issues and coordinate with the product team when necessary</li><li>Maintain records of customer interactions and feedback</li></ul>Collaboration and Feedback <ul style="min-height:1.5em"><li>Provide customer insights to product and engineering teams to help shape product direction</li><li>Share trends, wins, and blockers with the broader customer success and sales teams </li></ul> Qualifications<ul style="min-height:1.5em"><li>Experience in customer success, account management, or a client-facing SaaS role</li><li>SaaS experience with a strong acumen for product knowledge </li><li>Strong communication and relationship-building skills</li><li>Ability to troubleshoot issues and explain technical concepts to non-technical users</li><li>Experience working with CRM or customer success platforms</li><li>Highly organized and proactive with a customer-first mindset</li><li>Located in CT/MT/PT time zone</li></ul>Nice to Have<ul style="min-height:1.5em"><li>Experience in construction tech or working with AEC clients is a plus </li></ul>What We Offer<ul style="min-height:1.5em"><li> Base salary + Incentive Plan</li><li>Health, dental, and vision insurance</li><li>Unlimited PTO and remote flexibility</li><li>Opportunity to grow your career at a fast-paced AI startup</li><li>Collaborative and innovative work environment </li></ul>We are an equal opportunity employer committed to building a diverse team. We welcome applications from candidates of all backgrounds who are passionate about using technology to transform the construction industry.Join us in revolutionizing pre-construction estimating with the power of AI!

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...