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Customer Success Readiness Manager

July 2, 2026

Job Requisition ID # 26WD99513 Position Overview Autodesk’s Customer Success organization helps customers achieve measurable business outcomes through consistent, scalable success experiences. The CS Readiness team supports this mission through field readiness, adoption reinforcement, process alignment, knowledge and content enablement, operational visibility, and AI / automation capabilities. We are looking for a Customer Success Readiness Manager to help strengthen how CS Readiness operates, scales, and delivers impact. This role will report to the Senior Manager, CS Readiness and will manage and develop a team of readiness professionals. The manager will provide coaching, prioritization support, and execution guidance while helping translate business priorities into clear plans and measurable outcomes. The ideal candidate is a strong people leader who can operate in a complex, cross-functional environment, drive consistency in execution, and partner effectively with Field Leads, Customer Success Design, Business Excellence, GTME, Operations, and other stakeholders. Responsibilities - Manage, coach, and develop a team of CS Readiness professionals. - Translate business and team priorities into clear execution plans, ownership, timelines, and success measures. - Support the CS Readiness operating model through clearer intake, qualification, prioritization, resource allocation, execution rhythms, and feedback loops. - Partner with Field Leads and cross-functional stakeholders to align capacity with priority work. - Build consistency in how readiness work is scoped, delivered, reinforced, and measured. - Help team members grow beyond execution support into readiness scoping, process understanding, knowledge / content enablement, adoption reinforcement, and continuous improvement. - Identify risks, capacity constraints, execution gaps, and improvement opportunities. - Use tools, reporting, and operational visibility to support prioritization, workload management, adoption tracking, and data-informed decisions. - Foster an inclusive, collaborative, and high-performing team environment. - Navigate ambiguity and changing priorities with sound judgment and clear communication. Minimum Qualifications - 8+ years of experience in customer success, readiness, enablement, operations, program management, consulting, or a related function. - Experience managing, coaching, or developing individuals or teams. - Strong understanding of customer success, field readiness, enablement, adoption, or operational execution in a SaaS or technology environment. - Proven ability to translate business priorities into structured plans and measurable execution. - Strong stakeholder management skills in a matrixed organization. - Experience improving ways of working, operating models, processes, or execution rhythms. - Strong communication, prioritization, and decision-making skills. - Analytical mindset with the ability to use data, feedback, and operational signals to inform decisions. - High emotional intelligence and ability to coach, motivate, and support team members through change. Preferred Qualifications - Experience leading readiness, enablement, customer success, operations, or program execution teams. - Experience working with field teams, Customer Success, Business Excellence, GTME, or Operations. - Experience supporting adoption, change management, process improvement, knowledge management, or content enablement initiatives. - Familiarity with intake / prioritization models, pipeline visibility, adoption measurement, or feedback-loop mechanisms. - Ability to balance people leadership with hands-on operational support when needed. Job Level M3 / Manager 3 Learn More About Autodesk Welcome to Autodesk! Amazing things are created every day with our software – from the greenest buildings and cleanest cars to the smartest factories and biggest hit movies. We help innovators turn their ideas into reality, transforming not only how things are made, but what can be made. We take great pride in our culture here at Autodesk – it’s at the core of everything we do. Our culture guides the way we work and treat each other, informs how we connect with customers and partners, and defines how we show up in the world. When you’re an Autodesker, you can do meaningful work that helps build a better world designed and made for all. Ready to shape the world and your future? Join us! Salary transparency Salary is one part of Autodesk’s competitive compensation package. Offers are based on the candidate’s experience and geographic location. In addition to base salaries, our compensation package may include annual cash bonuses, commissions for sales roles, stock grants, and a comprehensive benefits package. Belonging We take pride in cultivating a culture of belonging where everyone can thrive. Learn more here: Are you an existing contractor or consultant with Autodesk? Please search for open jobs and apply internally (not on this external site).

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

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This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...