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Cybersecurity Operations Lead

June 10, 2026

Job ID 2613483 Location Arlington, VA, US Date Posted 2026-06-09 Category Cyber Subcategory Cybersecurity Ops Schedule Full-Time Shift Day Job Travel Yes - 10% of the time Minimum Clearance Required TS.SCI_wPoly Clearance Level Must Be Able to Obtain None Potential for Remote Work ORA_ON_SITE Description SAIC is seeking qualified applicants to support a cutting-edge data, analytics, and AI platform. The Cyber Operations Lead is a critical role in the day to day understanding, workflows, and triage of tasking assignments to 10+ cyber teams who are also working with other task areas that handle customer relationships, service portfolio and catalog management, software engineering & development, data/AI engineering, IT systems operations, and use case intake and analytics for DoW enterprise-scale mission objectives expected in Spring/Summer 2026. Positions are contingent pending contract award.  The work will be performed in Alexandria, Northern Virginia. Some work may be performed remotely, subject to Government approval.  Job Responsibilities <ul><li>Maintain enterprise-wide operational awareness of cyber tasking across 10+ teams by actively monitoring and managing ServiceNow queues, ensuring ticket accuracy, status integrity, and SLA adherence. </li><li>Serve as the central triage and prioritization authority for incoming cyber work, aligning assignments with mission priorities, team capacity, and operational urgency. </li><li>Provide direct operational reporting to the CISO and government customer, delivering timely status updates, risk identification, and actionable insights on cyber tasking and performance. </li><li>Lead daily operational synchronization efforts, including tracking deliverables, identifying bottlenecks, and escalating issues impacting mission execution. </li><li>Act as a primary coordination point between cyber teams, program leadership, and a 450+ staff environment, ensuring consistent communication and alignment across stakeholders. </li><li>Influence and optimize ServiceNow workflows and ticketing practices to align with evolving cyber operational processes and executive priorities. </li><li>Oversee knowledge management practices, including development and maintenance of SOPs, process documentation, and operational playbooks. </li><li>Track and analyze operational metrics (e.g., ticket throughput, aging, SLA compliance), providing data-driven recommendations to improve efficiency and service delivery. </li></ul>Qualifications <ul><li>Bachelors & 14+ years of related experience, Masters & 12+ years of experience, or PhD or JD & 9+ years of experience </li><li>Active TS/SCI CI Poly Clearance is required. </li></ul>Desired Knowledge, Skills, Abilities, And Competencies <ul><li>Advanced proficiency as a ServiceNow power user, including queue management, reporting, dashboarding, and workflow utilization (limited administrative access preferred). </li><li>Strong understanding of cyber operations functions such as incident response, vulnerability management, and enterprise security operations. </li><li>Demonstrated ability to operate at an SME/lead level with direct exposure to executive leadership (e.g., CISO), including clear and concise reporting of operational status and risks. </li><li>Proven ability to maintain situational awareness and coordinate across multiple teams in a high-tempo, mission-driven environment. </li><li>Familiarity with DoD cybersecurity environments, including exposure to RMF, impact levels (IL2–IL6), and data protection practices. </li><li>Relevant DoD 8140 (or 8570 equivalent) certification required; ITIL Foundation or higher preferred.</li></ul>

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...