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Director, eCommerceMerchandising

June 20, 2026

This role requires the ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future. Are you driven by the challenge of elevating digital sales and merchandising strategies across multiple platforms? As a Director, Digital Sales Merchandising at Spectrum, you'll lead the vision for our cable and mobile ecommerce sales channels, ensuring every product and promotion online aligns with business goals and customer needs. As a critical partner across teams, you'll drive seamless execution and measurable success for our digital sales offers, directly impacting how customers experience our services. How You'll Make an Impact Lead and shape the digital merchandising and offer strategy for Spectrum's cable and mobile digital sales channels Coordinate and prioritize digital offer rollouts, promotions and catalog updates to maintain a compelling and accurate online presence Partner with marketing analytics, product, billing, technology and operations teams to deliver on business objectives and campaign launches Oversee catalog readiness and synchronize launches for new products, pricing changes and promotional efforts Measure and analyze offer and merchandising performance using KPIs, dashboards and analytics to drive data-based decisions Identify and implement opportunities to optimize conversion, revenue and customer experience across ecommerce platforms Serve as a key liaison, translating business strategy into actionable catalog execution for internal teams and stakeholders Manage priorities and resolve competing demands in a fast‑paced, matrixed environment to ensure high‑quality digital customer experiences Working Conditions Office environment with occasional travel as needed Eligible for Spectrum's hybrid work policy, with the option to work from home up to one day per week What You'll Bring to Spectrum Required Qualifications Education Bachelor's degree in business, marketing, technology, information systems or equivalent Experience 8+ years of digital sales, digital merchandising, ecommerce or catalog management experience 3+ years of leadership experience in digital commerce, merchandising or offer management roles 5+ years of experience leading offer strategy or rollout execution for customer‑facing digital channels 5+ years of experience working cross‑functionally with product, marketing, billing, technology and operations 5+ years of experience prioritizing and coordinating catalog updates, launches or pricing changes 3+ years of experience using analytics to inform business decisions and optimization 9+ years of progressive experience in digital sales, merchandising, ecommerce, product operations or catalog management Experience leading offer strategy, rollout planning, or merchandising execution for customer‑facing digital sales channels Skills Strong understanding of telecom or cable product catalogs and offer configuration Experience with enterprise catalog platforms such as Salesforce, Oracle or Amdocs Expertise in promotional strategy, offer testing, pricing optimization and conversion improvement Knowledge of catalog structures, pricing dependencies and fulfillment considerations Proficiency in reporting, KPI analysis and performance measurement Ability to translate business requirements into execution priorities Familiarity with product lifecycle processes and cross‑functional implementation planning Familiarity with agile or hybrid delivery environments Preferred Qualifications Education MBA or advanced degree Experience 5+ years of telecom, cable, broadband, wireless or mobile industry experience 3+ years of digital merchandising for both cable and mobile experiences 3+ years of analytics‑driven offer optimization and customer behavior analysis Skills Strong expertise in offer rollouts within a cable company Experience with promotional strategy, offer testing, pricing optimization and digital conversion improvement Experience in digital product merchandising for subscription‑based or service‑based businesses Familiarity with billing dependencies, product configuration rules and order flow impacts in telecom environments Experience using analytics to assess offer efficiency, customer behavior and business performance Here, our employees don't just have jobs, they're building careers. That's why we offer a comprehensive pay and benefits package that rewards employees for their contributions to our success, supporting all aspects of their well‑being at every stage of life. A qualified applicant's criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances. Spectrum is an Equal Opportunity Employer, including job seekers with disabilities and veterans. Learn about Life at Spectrum. #J-18808-Ljbffr

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

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When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

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4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

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5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

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Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

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Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...