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Director, RCM Vendor Strategy & Performance

May 27, 2026

<div>Welcome to Ovation Healthcare! </div><div>At Ovation Healthcare (formerly QHR Health), we’ve been making local healthcare better for more than 40 years. Our mission is to strengthen independent community healthcare. We provide independent hospitals and health systems with the support, guidance and tech-enabled shared services needed to remain strong and viable. With a strong sense of purpose and commitment to operating excellence, we help rural healthcare providers fulfill their missions. </div><div>The Ovation Healthcare difference is the extraordinary combination of operations experience and consulting guidance that fulfills our mission of creating a sustainable future for healthcare organizations. Ovation Healthcare’s vision is to be a dynamic, integrated professional services company delivering innovative and executable solutions through experience and thought leadership, while valuing trust, respect, and customer focused behavior. </div><div>We’re looking for talented, motivated professionals with a desire to help independent hospitals thrive. Working with Ovation Healthcare, you will have the opportunity to collaborate with highly skilled subject matter specialists and operations executives, in a collegial atmosphere of professionalism and teamwork. </div><div>Ovation Healthcare’s corporate headquarters is located in Brentwood, TN. For more information, visit <a href="http://www.ovationhc.com/" target="_blank" rel="noopener noreferrer">www.ovationhc.com</a>. </div><div> </div><div><h2>General Summary:</h2>The Director, RCM Vendor Strategy and Performance, is a leadership role responsible for defining and executing the strategy for outsourced revenue cycle management (RCM) operations. This leader oversees vendor partnerships, drives performance accountability, and ensures that offshore and third-party vendors deliver measurable financial, operational, and compliant outcomes.This role partners closely with HB/PB Revenue Cycle, Finance, Coding, Patient Access, and IT to optimize vendor-supported functions, improve cash flow, reduce denials, and enhance overall revenue integrity.<h2>Duties and Responsibilities:</h2><ul><li>Oversee new project implementation for global team members within Ovation RCM operational teams including RCM functions such as Coding, Charge Capture and Charge Entry, Credentialing, Payment Posting, AR Follow-Up and Collections, Denials Management and Appeals, and Cash Posting</li><li>Provide ongoing management support for 150+ global team members across multiple operational teams</li><li>Develop and execute a comprehensive vendor strategy aligned with organizational revenue cycle goals</li><li>Identify opportunities for process standardization and optimization</li><li>Drive accountability and remediation for underperformance</li><li>Monitor financial performance, including quality assurance and effectiveness measures, productivity, throughput, and cost efficiency</li><li>Analyze and report on project health, key deliverables, and potential risks with the global team.</li><li>Foster a culture of accountability, collaboration, and continuous improvement</li><li>Proactively engage key Revenue Cycle stakeholders to communicate project status, address roadblocks, and collaboratively seek corrective action when necessary to ensure teams consistently meet established production and quality standards</li><li>Manage relationships with several vendors, including contract management, ensuring compliance with terms and conditions, and facilitating renewals or amendments as needed</li><li>Oversee invoice verification and timely payment for multiple vendor partners</li><li>Assist in strategically managing position control and capacity planning to align with annual initiative goals and ensure appropriate workforce allocation across Ovation RCM operational teams</li><li>Proactively work with operations team to further expand offshoring activity in key areas</li></ul>Knowledge, Skills, and Abilities:<ul><li>Proven project management and experience managing and/or collaborating in multi-functional teams</li><li>Strong knowledge of RCM KPIs, workflows, and financial drivers</li><li>Strong leadership skills with confident verbal and written communication</li><li>Expertise in data analytics, reporting, and performance optimization</li><li>Knowledge of healthcare regulations (HIPAA, CMS, payer guidelines)</li><li>Strategic thinking with ability to execute operationally</li><li>Experience with either managing or working directly with offshore partners</li><li>Exceptional leadership, communication, and stakeholder management skills</li><li>Effective organizational skills to successfully manage multiple projects and timelines simultaneously</li></ul>Work Experience, Education, and Certifications:<ul><li>Bachelor’s degree in healthcare administration, Business, Finance, or related field required</li><li>Master’s degree (MBA, MHA) preferred</li><li>5+ years of progressive experience in healthcare revenue cycle management</li><li>Deep expertise in hospital revenue cycle functions (front-end, mid-cycle, back-end)</li></ul>Working Conditions and Physical Requirements: <ul><li>Reliable high-speed internet connection is required for all remote/hybrid positions. </li><li>Must have access to stable Wi-Fi with sufficient bandwidth to support video conferencing, cloud-based tools, and other online work-related activities. </li><li>A HIPAA-compliant work environment is required, including a secure workspace free from unauthorized access or interruptions, no use of public Wi-Fi unless connected through a secure company-provided VPN, and compliance with all applicable HIPAA privacy and security regulations. </li></ul>Travel Requirements:<ul><li>5%</li></ul><div></div><div></div></div>

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...