Director, Strategic Business Design

Job Description:

  • Leads user-led discovery and experience definition, translating future-state journeys into actionable experience architecture
  • Establishing experience principles that inform decision-making
  • Leading user, stakeholder, and operational discovery to uncover root problems and opportunities
  • Synthesizing research and insights into clear problem statements, opportunity areas, and experience priorities
  • Shaping strategic choices, influencing priorities, and unblocking complex decisions
  • Designs end-to-end services and workflows to align user needs and operational processes
  • Creating journey maps and service blueprints
  • Supporting agile product teams in defining MVPs and sequencing work
  • Enabling the organization to convert strategy and experience vision into clear, actionable delivery direction
  • Facilitating alignment across value streams on problems, priorities, and transformation direction

Requirements:

  • 7+ years of experience in business architecture, service design, or product strategy & discovery
  • Expertise in design thinking, early-stage discovery, and solution shaping for complex, cross-functional initiatives
  • Demonstrated systems-thinking mindset with experience designing end-to-end services and workflows across people, processes, data, and technology
  • Experience in large, matrixed, or regulated organizations navigating competing priorities and interdependencies
  • Working knowledge of data, analytics, and AI-enabled solutions
  • Experience shaping executive-level decisions, including presentation of options, trade-offs, and recommendations
  • Proven ability to work across multiple product lines and value streams
  • Strong knowledge of agile and lean methodologies with experience enabling agile teams
  • Bachelor's degree required; advanced degree or certifications preferred.

Benefits:

  • Health insurance
  • 401(k) matching
  • Flexible work hours
  • Paid time off
  • Professional development opportunities
  • Bonuses
  • On-the-spot recognition
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