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Experienced Part-Time Team Member - Customer Experience & Sales Growth at JOANN

June 18, 2026

Unlock Your Potential as a Part-Time Team Member at JOANN

Are you passionate about delivering exceptional customer experiences and driving sales growth? Do you thrive in a dynamic, fast-paced retail environment? JOANN, a leading specialty retailer of crafts and sewing supplies, is seeking an experienced Part-Time Team Member to join their team at 2050 W University Dr Suite 250 McKinney, TX 75070. As a Part-Time Team Member, you will play a crucial role in creating an engaging and welcoming store experience, driving sales, and embodying the JOANN brand values.

About JOANN

JOANN is a beloved brand that has been inspiring creativity and making crafting and sewing accessible to everyone for over 70 years. With a rich history and a strong commitment to customer satisfaction, JOANN is dedicated to providing an exceptional shopping experience that makes customers feel valued and supported. As a Part-Time Team Member, you will be an integral part of the JOANN team, working collaboratively with colleagues to drive sales, provide excellent customer service, and maintain a visually appealing store environment.

Key Responsibilities

As a Part-Time Team Member at JOANN, your primary responsibilities will include:

Delivering Exceptional Customer Experiences:
- Greet every JOANN customer and use the F.A.S.T. service model to meet their needs.
- Ask open-ended questions to understand customers' project needs and escort them to the desired product's location.
- Engage in friendly conversation with customers while serving them at the cutting counter, cash register, and sales floor.
Driving Sales Growth:
- Proactively drive sales through product knowledge, suggestive selling, and innovative merchandising.
- Build strong customer relationships to the JOANN brand.
- Invite customers to participate in store activities such as Education Classes and Custom Framing.
Maintaining a Visually Appealing Store Environment:
- Stock shelves accurately according to planogram while maintaining high productivity and attention to detail.
- Maintain high standards throughout the sales floor by cleaning and recovering shelves, putting away returns, and cleaning up spills/messes.
- Unloads freight from the truck and sorts it according to company procedures.
Supporting Team Members:
- Assist other Team Members with tasks to ensure the team exceeds expectations set by Store Management.
- Work collaboratively with Store Management and other Team Members on projects.
- Assist with training new Team Members on running the register, cutting fabric, stocking shelves, and customer service.

Essential and Preferred Qualifications

To be successful as a Part-Time Team Member at JOANN, you will need:

Essential Qualifications:
- No prior experience required; JOANN provides comprehensive training to ensure your success.
- Ability to work a varied schedule based on business needs.
- Excellent communication and interpersonal skills.
- Ability to lift up to 50 pounds unassisted and group lift +50 pounds up to -97 pounds.
Preferred Qualifications:
- 1-3 years of previous experience in a customer-centric environment.
- Previous retail or sales experience.
- Knowledge of crafts and sewing supplies (or willingness to learn).

Skills and Competencies

To excel as a Part-Time Team Member at JOANN, you will need to possess the following skills and competencies:

Excellent customer service skills.
Strong communication and interpersonal skills.
Ability to work collaboratively with others.
Flexibility to work a varied schedule.
Basic math skills and accuracy with handling cash and operating a point-of-sale system.
Physical stamina to stand for long periods, lift, and move merchandise.

Career Growth Opportunities and Learning Benefits

At JOANN, we are committed to helping our Team Members grow and develop their skills. As a Part-Time Team Member, you will have access to:

Comprehensive training programs to enhance your product knowledge and customer service skills.
Opportunities for career advancement and professional growth.
Ongoing feedback and coaching to help you succeed in your role.

Work Environment and Company Culture

At JOANN, we pride ourselves on creating a welcoming and

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...