Field IT Analyst

Key Roles & Responsibilities

  • Setup and maintenance of desktops, laptops, phones, printers, peripherals and mobile devices – Windows and Apple Platforms
  • Escalate and work with third level support/third party vendor on resolution of problem when necessary
  • Support remotely if necessary
  • Maintain hardware inventory at assigned locations
  • Provision new users with hardware, software and account setup
  • Provide both remote and onsite support for multiple locations, if required
  • Troubleshoot and resolve a variety of technical problems
  • Assist with network connectivity issues
  • Provide great communication and customer service to company employees in person and through phone calls and emails
  • Work on assigned tasks and projects including hardware and software rollouts
  • Work with hardware/software vendors, whenever required
  • Provide training when needed to help facilitate users requests and in the implantation of company projects
  • Provide VPN support including end-user setup and troubleshooting
  • Work closely with other support teams (client support team, application support team, server support team)
  • Develop and document IT operational processes whenever required
  • Active Directory (User/ID creation, delete, reset, update, distribution list/security and accesses)
  • Willing to learn and support new IT solutions, whenever implemented
Key Qualifications & Skills
  • Minimum Diploma in Information Technology or equivalent in relevant discipline
  • Minimum 2 years experience in PC, hardware, software support & IT security preferably
  • Ability to perform PC hardware and software trouble-shooting with experience in the use of diagnostic programs and tools
  • Preferably with Office 365 hands-on experience of minimum 1 year
  • Level 1 & 2 Support
Key Requirements
  • Analytical, competent, able to work independently and self-motivated and with good-problem solving skills
  • Fluent in English and writing
  • Currently residing in Kuala Lumpur
  • Able to start work immediately or within short notice
Job Types: Full-time, Contract

Contract length: 12 months

Pay: From RM3,000.00 per month

Experience

  • IT Desktop Support: 2 years (Required)
Work Location: In person
Back to blog

Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...