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Field Technician Scheduler / Dispatcher

May 27, 2026

<span class="jobdescription"><p style="text-align:center"></p> <div> <p><span style="font-family:arial, helvetica, sans-serif">Acuity Inc. (NYSE: AYI) is a market-leading industrial technology company. We use technology to solve problems in spaces, light and more things to come. Through our two business segments, Acuity Brands Lighting (ABL) and Acuity Intelligent Spaces (AIS), we design, manufacture, and bring to market products and services that make a valuable difference in people’s lives. </span></p> </div> <div> <p><span style="font-family:arial, helvetica, sans-serif">We achieve growth through the development of innovative new products and services, including lighting, lighting controls, building management solutions, and an audio, video and control platform. We focus on customer outcomes and drive growth and productivity to increase market share and deliver superior returns. We look to aggressively deploy capital to grow the business and to enter attractive new verticals. </span></p> </div> <div> <p><span style="font-family:arial, helvetica, sans-serif">Acuity Inc. is based in Atlanta, Georgia, with operations across North America, Europe and Asia. The Company is powered by approximately 13,000 dedicated and talented associates. Visit us at <a href="https://www.acuityinc.com/" target="_blank" rel="noreferrer noopener">www.acuityinc.com</a>. </span></p> <p> </p> <p><span style="font-family:arial, helvetica, sans-serif">Work location:</span></p> <ul style="margin-top:0.0in;margin-bottom:0.0in" type="disc"> <li style="margin-top:0.0in;margin-right:0.0in;margin-bottom:0.0in;font-size:12.0pt;font-family:arial, helvetica, sans-serif"><span style="font-family:arial, helvetica, sans-serif">This position may be based anywhere in the United States. </span></li> </ul> <p> </p> </div><div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><h2 style="font-size:1.0em;margin:0.0px"><b>Job Summary</b></h2> </div><div><p><span style="font-family:arial, helvetica, sans-serif">Job Summary: The Field Service Scheduler is responsible for coordinating and managing onsite and remote service activities for the Controls Services team. This role serves as a central point of communication between customers, project managers, field service engineers (FSEs), sales teams, technical support, and internal operations groups to ensure successful scheduling, execution, and completion of controls startup, commissioning, warranty, and troubleshooting services.</span><br><br><span style="font-family:arial, helvetica, sans-serif">The ideal candidate is highly organized, customer-focused, and capable of managing multiple projects simultaneously in a fast-paced environment while maintaining strong attention to detail.</span></p></div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><h2 style="font-size:1.0em;margin:0.0px"><b>Key Responsibilities </b></h2> </div><div><ul> <li style="font-family:arial, helvetica, sans-serif"><span style="font-family:arial, helvetica, sans-serif">Coordinate scheduling of field service engineers for controls startup, commissioning, warranty, and troubleshooting visits across multiple regions. Manage scheduling requests through internal systems and ensure required documentation is received prior to scheduling.</span></li> <li style="font-family:arial, helvetica, sans-serif"><span style="font-family:arial, helvetica, sans-serif">Project Coordination: Act as the primary point of contact for scheduling between customers, agents, distributors, and internal technicians, ensuring service meets project timelines.</span></li> <li style="font-family:arial, helvetica, sans-serif"><span style="font-family:arial, helvetica, sans-serif">Review project readiness including controls submittals, onsite request forms, project scope, and purchase order requirements.</span></li> <li style="font-family:arial, helvetica, sans-serif"><span style="font-family:arial, helvetica, sans-serif">Communicate lead times, scheduling availability, travel requirements, and project expectations to customers and internal teams.</span></li> <li style="font-family:arial, helvetica, sans-serif"><span style="font-family:arial, helvetica, sans-serif">Monitor field service progress and assist with escalations, reschedules, cancellations, and emergency support requests.</span></li> <li style="font-family:arial, helvetica, sans-serif"><span style="font-family:arial, helvetica, sans-serif">Ensure field service reports and closeout documentation are completed and properly submitted.</span></li> <li style="font-family:arial, helvetica, sans-serif"><span style="font-family:arial, helvetica, sans-serif">Collaborate with Sales, Project Management, Technical Support, Warranty, Design, and Operations teams to resolve scheduling conflicts and project issues.</span></li> <li style="font-family:arial, helvetica, sans-serif"><span style="font-family:arial, helvetica, sans-serif">Track active projects and maintain accurate records within internal systems such as Agile, CRM tools, and scheduling platforms.</span></li> </ul></div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><h2 style="font-size:1.0em;margin:0.0px"><b>Minimum Requirements</b></h2> </div><div><ul> <li><span style="font-family:arial, helvetica, sans-serif">Associate’s Degree or Technical Degree or equivalent of 1 year of relevant professional experience.</span></li> <li><span style="font-family:arial, helvetica, sans-serif">Strong organizational and multitasking skills.</span></li> <li><span style="font-family:arial, helvetica, sans-serif">Excellent written and verbal communication skills.</span></li> <li><span style="font-family:arial, helvetica, sans-serif">Ability to work effectively under pressure and manage changing priorities.</span></li> <li><span style="font-family:arial, helvetica, sans-serif">Proficiency with Microsoft Office Suite, Outlook, Excel, and scheduling/database systems.</span></li> <li><span style="font-family:arial, helvetica, sans-serif">Ability to resolve scheduling conflicts and address customer needs efficiently.</span></li> </ul> <p><strong><span style="font-family:arial, helvetica, sans-serif">Preferred Requirements</span></strong></p> <ul> <li><span style="font-family:arial, helvetica, sans-serif">Experience in scheduling, project coordination, operations, customer service, or field service environments preferred.</span></li> <li><span style="font-family:arial, helvetica, sans-serif">Experience within lighting controls, construction, electrical systems, or building automation is a plus.</span></li> <li><span style="font-family:arial, helvetica, sans-serif">Ability to interpret project documentation and controls layouts.</span></li> <li><span style="font-family:arial, helvetica, sans-serif">Strong problem-solving and conflict-resolution abilities.</span></li> </ul></div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><h2 style="font-size:1.0em;margin:0.0px"><b>Other</b></h2> </div><div></div></div></div><p><strong><span style="font-size:12.0pt"><span style="font-family:Arial, Helvetica, sans-serif"><span style="font-size:12.0pt">The range for this position is $41,600.00 to $89,500.00. Placement within this range may vary, depending on the applicant’s experience and geographic location. Acuity offers generous benefits including health care, dental coverage, vision plans, 401K benefits, and commissions/incentive compensation depending on the role. For a list of our benefits, click <a title="" href="https://www.acuityinc.com/careers" target="_self">here</a>.</span></span></span></strong></p> <p> </p> <div> <p><span style="font-family:arial, helvetica, sans-serif">We value diversity and are an equal opportunity employer.  All qualified applicants will be considered for employment without regards to race, color, age, gender, sexual orientation, gender identity and expression, ethnicity or national origin, disability, pregnancy, religion, covered veteran status, protected genetic information, or any other characteristic protected by law.  </span></p> <p> </p> </div> <div> <p><span style="font-family:arial, helvetica, sans-serif">Please click <a href="https://www.eeoc.gov/poster" target="_blank" rel="noreferrer noopener">here</a> and <a href="https://www.e-verify.gov/sites/default/files/everify/posters/IER_RightToWorkPoster%20Eng_Es.pdf" target="_blank" rel="noreferrer noopener">here</a> for more information.   </span></p> <p> </p> </div> <div> <p><span style="font-family:arial, helvetica, sans-serif">Accommodation for Applicants with Disabilities:  As an equal opportunity employer, Acuity Inc. is committed to providing reasonable accommodations in its application process for qualified individuals with disabilities and disabled veterans. If you have difficulty using our online system due to a disability and need an accommodation, you may contact us at (770) 922-9000, select option 4.  Please clearly indicate what type of accommodation you are requesting and for what requisition</span>.  </p> </div> <div> <p><span style="font-family:arial, helvetica, sans-serif">  </span></p> </div> <div> <p><span style="font-family:arial, helvetica, sans-serif">Any unsolicited resumes sent to Acuity Inc. from a third party, such as an Agency recruiter, including unsolicited resumes sent to an Acuity Inc. mailing address, fax machine or email address, directly to Acuity Inc. employees, or to Acuity Inc. resume database will be considered Acuity Inc. property. Acuity Inc. will NOT pay a fee for any placement resulting from the receipt of an unsolicited resume. </span></p> <p> </p> </div> <div> <p>  </p> </div> <div> <p><span style="font-family:arial, helvetica, sans-serif">Acuity Inc. will consider any candidate for whom an Agency has submitted an unsolicited resume to have been referred by the Agency free of any charges or fees. This includes any Agency that is an approved/engaged vendor, but does not have the appropriate approvals to be engaged on a search. </span></p> </div> <p> </p> <p> </p> <p> </p> <p><span style="font-size:12.0pt;font-family:arial, helvetica, sans-serif"><a style="color:blue;text-decoration:underline" href="https://www.e-verify.gov/sites/default/files/everify/posters/EVerifyParticipationPoster.pdf" target="_blank" rel="noopener"><span style="color:#0563c1">E-Verify Participation Poster</span></a></span></p> <p><span style="font-size:12.0pt;font-family:arial, helvetica, sans-serif"><a style="color:blue;text-decoration:underline" href="https://www.e-verify.gov/employees" target="_blank" rel="noopener"><span style="color:#0563c1">e-verify.gov</span></a></span></p> <p><span style="font-size:12.0pt;font-family:arial, helvetica, sans-serif"><a style="color:blue;text-decoration:underline" href="https://www.eeoc.gov/employees-job-applicants" target="_blank" rel="noopener"><span style="color:#0563c1">eeoc.gov</span></a></span></p> <p> </p> <p> </p> </span>

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...