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Flipkart Account Manager – Seller Support & E-Commerce Marketplace Handling
Job Summary
Flipkart is seeking a dynamic and customer-centric Account Manager to support and manage our growing base of sellers on our e-commerce marketplace. As a key point of contact for sellers, the Account Manager will be responsible for onboarding, relationship management, sales performance tracking, and problem-solving to ensure smooth business operations and seller satisfaction. This role is ideal for professionals who have a passion for e-commerce, analytics, and helping businesses grow in a highly competitive marketplace.
Key Responsibilities
Act as the primary point of contact for assigned sellers on Flipkarts marketplace.
Guide sellers through the onboarding process and ensure timely product catalog creation.
Monitor seller performance metrics including order fulfilment, returns, ratings, and revenue.
Analyze data and trends to identify sales opportunities and risks, and suggest actionable strategies.
Address operational issues including inventory problems, shipping delays, and payment queries.
Drive improvements in seller experience by advocating for process and product enhancements.
Collaborate with internal teams (e.g., logistics, product, finance, customer support) to resolve escalations.
Support sellers in promotional campaigns and events like Big Billion Days and Republic Day Sale.
Deliver regular performance reviews and provide feedback to help sellers scale efficiently.
Required Skills and Qualifications
Bachelors degree in Business Administration, Marketing, E-commerce, or a related field.
Strong communication and interpersonal skills to effectively liaise with sellers and internal teams.
Analytical mindset with proficiency in Excel, Google Sheets, and basic data interpretation.
Problem-solving ability with a proactive and service-oriented approach.
Good understanding of the e-commerce landscape, marketplace dynamics, and digital sales channels.
Ability to multitask, manage priorities, and thrive in a fast-paced environment.
Experience
1 to 3 years of experience in Account Management, E-commerce Operations, Vendor/Seller Management, or a similar client-facing role.
Previous experience in an online marketplace or B2B/B2C e-commerce platform is preferred.
Working Hours
Full-time position: Monday to Friday
Working hours: 9:30 AM to 6:30 PM (IST)
Flexibility required during major sales events and high-demand periods
Knowledge, Skills and Abilities
Deep knowledge of online marketplaces and seller operations.
Familiarity with marketplace tools such as Seller Panels, CRM, and data dashboards.
Strong negotiation and stakeholder management skills.
Ability to simplify technical concepts for non-technical stakeholders.
A high level of ownership, accountability, and initiative.
Fluency in English and proficiency in at least one regional language is an advantage.
Benefits
Competitive salary with performance-based incentives.
Remote-friendly or hybrid working options (based on location and team).
Health insurance and wellness programs.
Career growth opportunities within Flipkarts vast organizational ecosystem.
Exposure to Indias leading e-commerce ecosystem and strategic decision-making.
Learning and development programs, mentorship from industry leaders.
Why Join Flipkart?
Flipkart is Indias largest homegrown e-commerce marketplace, committed to democratizing commerce and building Indias digital future. As an Account Manager, you will be empowered to make a real difference in the success stories of countless sellers and MSMEs across the country. Join a team that is innovative, inclusive, and relentlessly customer-focused. Flipkart believes in nurturing talent, fostering growth, and building long-term careers for passionate professionals.
How to Apply
Interested candidates are invited to apply via Flipkarts official careers portal or email their resume to us with the subject line: Application – Account Manager – Seller Support.
Shortlisted candidates will be contacted for an initial screening, followed by technical and HR interviews.
