At Lodgco, we believe that hospitality success is driven by unwavering dedication, a vibrant workplace culture, and impactful narratives. We believe in investing in our team’s development to deliver a superior customer experience and achieve success together. For three decades, Lodgco Hospitality has set the standard for hospitality success. We are committed to revenue growth and maximizing the value of the assets we manage while fostering a supportive environment for our employees. Join us in elevating hotel operations and maximizing profitability.

JOIN OUR TEAM TODAY!
Canopy by Hilton Grand Rapids Downtown is one of our exceptional hotels dedicated to crafting elevated, locally inspired experiences that leave our guests feeling rejuvenated, connected, and delighted. Our food and beverage venues—Portico, Knoop Rooftop Beer Garden, and our banquet operations—are integral to this mission. We seek a dynamic, creative, and business-minded leader to champion these venues and shape the culinary essence of our hotel.

ESSENTIAL JOB FUNCTIONS:

• Achieves business revenue goals by developing and implementing service programs designed to increase guest satisfaction in

  all food and beverage outlets.

• Uses expertise to develop and implement changes to food and beverage operations based on sales and guest comments; i.e. promotions, advertising, trends and capitalization of revenue opportunities.

• Develop Menus for the Restaurant and Rooftop Bar.

• Tracks return on investments.

• Responsible for management of expenses to maximize hotel profitability.

• Responsible for effective labor management through proper scheduling, monitoring, and adjusting based on business needs.

• Follows procurement guidelines and applies good business judgment.

• Assists with the preparation and management of the department budget.

• Manages and maintains company assets to stay within budget guidelines and prolong the life of company resources.

• Accountable for guest satisfaction by ensuring food and beverage service standards are met and guests’ needs are responded to in a timely manner.

• Resolves guests’ complaints in courteous and friendly manner, focuses on service recovery when applicable.

• Works side by side with staff to train and model appropriate guest service standards.

• Responsible for training all employees and ensuring training records are maintained.

• Analyzes quality issues, identifies training needs and ensures implementation to improve results.

• Utilizes available resources and adheres to training policies.

• Ensures all Lodgco, brand, and department specific training requirements are met.

• Conduct routine inspections of food and beverage operations to maintain quality food, beverage and kitchen/restaurant standards, brand, local, state and federal regulations.

• Ensures a clean and safe work environment, and follows all Lodgco procedures for guest/employee incidents.

• Responsible for interviewing, hiring, coaching, and development of all employees.

• Evaluates staff performance and takes appropriate corrective action as needed to hold employees accountable.

• Motivates staff by setting goals, providing ongoing feedback, and rewarding/recognizing employees.

• Responsible for effective self/workload management.

• Demonstrates clear written and verbal communication skills.

• Promotes collaboration and positive, professional work environment.

• Attends all daily, weekly and/or monthly department/hotel meetings to ensure proper communication/planning occurs.

• Adheres to all Lodgco Standard Operating Procedures.

OTHER DUTIES:

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

IDEAL CORE COMPETITENCIES:

• Strong leadership and development skills
• Ability to lead and direct a team
• Strong time management and negotiation skills
• Ability to communicate effectively with the public and other team members
• Ability to work extended hours when business necessitates

REQUIRED/PREFERRED EDUCATION AND ABILITIES

• Bachelor’s degree or equivalent experience
• 3+ years of experience in food and beverage management, hotels preferred
• Ability to interpret financial and operational data into operational plan
• Culinary experience in both the front and back of the house

ADDITIONAL ELIGIBILITY QUALIFICATIONS

Valid driver’s license and safe driving record – satisfactory criminal background screening required – professional references from the hospitality industry.

SUPERVISORY RESPONSBILITY

This position manages all Food & Beverage employees of the hotel.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to verbally communicate, listen, stand for long periods of time, ability to walk, kneel, stoop, bend, and lift up to 50 pounds.

EXPECTED HOURS OF WORK

This position requires variable hours based on the needs of the hotel.

EEO STATEMENT

In accordance with all applicable local, state, and federal laws, Lodgco is committed to a policy of nondiscrimination and equal employment. This policy requires that all decisions involving hiring, promotion, transfer, compensation, benefits, training, discipline, and all other personnel practices and terms or conditions of employment will be made without regard to race, color, religion, sex, age, national origin, disability, genetic information, height, weight, marital status, veteran status, sexual orientation or any other protected characteristic under state, federal, or local law. Lodgco also prohibits retaliation against any employee because the employee has engaged in an activity that is protected under state, federal, or local law.

NOTICE OF E-VERIFY PARTICIPATION

Lodgco Hospitality participates in E-Verify to confirm the identity and employment authorization of individuals hired to work in the United States. Before submitting this application, please review the following documents:

• E-Verify Notice of Participation
• Right to Work

By continuing with this application, you acknowledge that you have been informed of our participation in E‑Verify and have had the opportunity to review these notices.