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Food Service Supervisor - Night Shift Lead
Job Summary
Tim Hortons is seeking a highly motivated and dependable Food Service Supervisor – Night Shift Lead to oversee overnight restaurant operations and ensure exceptional service, food quality, and team performance. This role is critical in maintaining Tim Hortons brand standards during night hours while leading, motivating, and supporting the team in a fast-paced environment. The Night Shift Lead will be responsible for supervising staff, managing workflow, ensuring safety and cleanliness, and delivering a positive guest experience at all times.
Key Responsibilities
Supervise and coordinate the activities of food service staff during the night shift
Lead by example to ensure excellent customer service and brand standards are consistently met
Assign duties, prepare work schedules, and ensure adequate staffing levels
Monitor food preparation, portion control, presentation, and quality standards
Ensure compliance with health, safety, and sanitation regulations
Handle customer inquiries, concerns, and complaints professionally and efficiently
Train, coach, and support team members to improve performance and engagement
Manage cash handling procedures, shift reports, and inventory checks
Ensure opening/closing and overnight operational procedures are followed accurately
Required Skills and Qualifications
Strong leadership and team supervision skills
Excellent communication and interpersonal abilities
Ability to work efficiently in a fast-paced, high-volume environment
Strong problem-solving and decision-making skills
Customer-focused mindset with attention to detail
Basic knowledge of food safety, hygiene, and workplace safety standards
Ability to handle cash, reports, and basic operational documentation
Experience
Minimum 1–3 years of experience in food service, quick-service restaurant, or hospitality roles
Prior experience in a supervisory or team lead role is strongly preferred
Experience working night or overnight shifts is an advantage
Working Hours
Night Shift / Overnight Schedule
Typically includes late evenings, nights, weekends, and holidays
Full-time or part-time options may be available depending on location
Knowledge, Skills and Abilities
Knowledge of quick-service restaurant operations
Ability to motivate and manage diverse teams
Strong organizational and time-management skills
Ability to remain calm and professional under pressure
Physical ability to stand for long periods and perform operational tasks
Flexibility to adapt to changing business needs
Benefits
Competitive hourly pay with potential shift premiums
Employee meal discounts
Flexible scheduling options
Opportunities for training, development, and internal promotion
Supportive and inclusive team environment
Health and wellness benefits (based on eligibility and location)
Why Join Tim Hortons
At Tim Hortons, we are more than just a coffee shop—we are a community. Joining our team means being part of a globally recognized brand that values teamwork, respect, and growth. We offer a supportive workplace, leadership development opportunities, and a chance to grow your career in the food and hospitality industry while making a positive impact on our guests every day.
How to Apply
Interested candidates are encouraged to apply by submitting their updated resume through the Tim Hortons careers portal or by applying directly at the restaurant location. Qualified applicants will be contacted for further steps in the hiring process.
