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Freight Forwarding Key Account Manager

May 29, 2026

Freight Forwarding Key Account ManagerLocation: Newark, New JerseySalary: Up to $130,000Metro Global USA is looking for an experienced Freight Forwarding Key Account Manager to join its growing team in New Jersey.Powered by industry-leading technology, Metro delivers import and export air, ocean, and road freight forwarding, supply chain management, logistics, and specialist logistics services across sectors including retail, manufacturing, and chemicals.This role will focus on the retention, development, and growth of Metro’s existing customer base across the US market, increasing share of wallet, strengthening strategic partnerships, and identifying new opportunities across the wider group.You will work closely with business leaders in both the UK and USA, so strong communication skills, cultural awareness, and confidence working across global teams and time zones are essential.Key Responsibilities:<ul><li>Develop and expand relationships with assigned customers, divisions, and group companies</li><li>Act as the key link between Metro and its customers, championing both internally and externally</li><li>Manage customer expectations and ensure agreed actions are followed through</li><li>Lead regular customer review meetings, including MBRs and QBRs</li><li>Provide scheduled KPI reviews and share relevant market intelligence</li><li>Identify and secure inclusion in relevant RFI and RFQ opportunities</li><li>Own the RFI and RFQ process, working with internal teams to ensure accurate and timely submissions</li><li>Resolve customer issues and complaints, including corrective action planning</li><li>Develop and maintain account plans, identifying current business share and growth opportunities</li><li>Promote and upsell Metro and wider group services, including MVT and Eco solutions</li><li>Support onboarding of new and additional business</li><li>Maintain accurate CRM updates, including meetings, opportunities, and key account information</li><li>Support credit control, account reconciliation, marketing campaigns, and customer entertainment</li></ul>What We’re Looking For:<ul><li>Minimum 5 years’ experience in freight forwarding, logistics, or supply chain management</li><li>Strong understanding of multi-modal freight operations, including air, ocean, and road</li><li>Knowledge of international trade and regulatory requirements, particularly across the US, UK, Europe, and Asia</li><li>Proven experience managing and growing key accounts in a freight forwarding or logistics environment</li><li>Strong track record in customer retention, upselling, and increasing wallet share</li><li>Experience with structured account planning, MBRs, QBRs, and long-term customer development</li><li>Experience managing RFI and RFQ processes</li><li>Confident communicator with the ability to build relationships across countries, departments, and time zones</li><li>Comfortable using CRM systems such as Salesforce, HubSpot, or similar</li><li>Commercially aware, with the ability to analyse account profitability and identify growth opportunities</li><li>Proactive, consultative, customer-focused, and solution-oriented approach</li><li>Willingness to travel regularly within the USA and internationally</li></ul>Package and Benefits:<ul><li>Salary up to $130,000, depending on experience</li><li>Health insurance offered from the 1st of the month following 60 days of employment</li><li>Silver Plan: company pays 80% of employee premium and 20% for dependents</li><li>Gold Plan: company pays 70% of employee premium and 10% for dependents</li><li>401(k) plan with automatic 3% deferral after 1 year</li><li>Company match of 100% up to the first 3% of salary deferrals</li><li>Additional 50% match on the next 2% of eligible compensation</li><li>3 weeks’ vacation plus company holidays</li><li>5 sick days and 3 personal days</li><li>Opportunity to join a senior team within a rapidly expanding logistics business</li></ul>This is an excellent opportunity for a commercially driven Freight Forwarding Key Account Manager to play a key role in the continued growth of Metro’s US customer base and wider global network.Interested? Apply today or contact me directly for a confidential discussion.

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...