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Full Time/ Remote Client Services Account Manager
<p><span style="font-family: arial, helvetica, sans-serif; font-size: 10pt; font-weight: bold"><span style="color: #222222">Client Services Account Manager (Remote- Full-Time Position)</span></span></p> <p><br></p> <p><span style="color: rgb(34, 34, 34); font-family: arial, helvetica, sans-serif; font-size: 10pt; font-weight: bold">Summary:</span></p> <p><span style="color: rgb(34, 34, 34); font-family: arial, helvetica, sans-serif; font-size: 10pt">We’re looking for a highly motivated, customer-focused Client Services Account Manager with previous marketing experience. The right candidate has a passion for customer service, building relationships, and confidently bridging the gap between marketing and business results.</span></p> <p><br></p> <p><span style="font-family: arial, helvetica, sans-serif; font-size: 18pt; font-weight: bold">The Role</span></p> <p><span style="font-family: arial, helvetica, sans-serif; font-size: 10pt; font-weight: bold"><span style="color: #222222">Responsibilities: </span></span></p> <ul> <li><span style="color: rgb(34, 34, 34); font-family: arial, helvetica, sans-serif; font-size: 10pt">Acts as the main point of contact for assigned clients.</span></li> <li><span style="color: rgb(34, 34, 34); font-family: arial, helvetica, sans-serif; font-size: 10pt">Responsible for monitoring and assisting with the implementation and execution of client marketing campaigns after an account is sold.</span></li> <li><span style="color: rgb(34, 34, 34); font-family: arial, helvetica, sans-serif; font-size: 10pt">Provide regular database maintenance to ensure CRM accuracy and the ability to pull data quickly.</span></li> <li><span style="color: rgb(34, 34, 34); font-family: arial, helvetica, sans-serif; font-size: 10pt">Collaborate with internal teams to fulfill client requests and campaigns accurately and in a timely manner.</span></li> <li><span style="color: rgb(34, 34, 34); font-family: arial, helvetica, sans-serif; font-size: 10pt">Investigate and resolve client concerns.</span></li> <li><span style="color: rgb(34, 34, 34); font-family: arial, helvetica, sans-serif; font-size: 10pt">Communicate professionally, accurately, clearly, and courteously with clients and internal teams.</span></li> <li><span style="color: rgb(34, 34, 34); font-family: arial, helvetica, sans-serif; font-size: 10pt">Maintain a high level of client retention year-over-year.</span></li> <li><span style="color: rgb(34, 34, 34); font-family: arial, helvetica, sans-serif; font-size: 10pt">Conduct regularly scheduled reporting calls with each client to deliver campaign performance data in an easy-to-understand format.</span></li> <li><span style="color: rgb(34, 34, 34); font-family: arial, helvetica, sans-serif; font-size: 10pt">Keep accurate records of all client correspondence in our CRM system (currently ClickUp).</span></li> <li><span style="color: rgb(34, 34, 34); font-family: arial, helvetica, sans-serif; font-size: 10pt">Assist the internal team with the communication of strategy for each assigned account (PPC, SEO, Marketing Automation, Social Media, Website Development, Mass Media, etc.).</span></li> </ul> <p><br></p> <p><span style="font-family: arial, helvetica, sans-serif; font-size: 10pt; font-weight: bold">Key Qualifications:</span></p> <ul> <li><span style="color: rgb(34, 34, 34); font-family: arial, helvetica, sans-serif; font-size: 10pt">3-5 years of marketing account management experience required</span></li> <li><span style="color: rgb(34, 34, 34); font-family: arial, helvetica, sans-serif; font-size: 10pt">Must be familiar with digital marketing (Websites, SEO, PPC, Social Media, etc.) and Mass Media (Radio, TV, Billboards, etc.)</span></li> <li><span style="color: rgb(34, 34, 34); font-family: arial, helvetica, sans-serif; font-size: 10pt">Engaged as a continuous learner with evidence of striving to be a high performer in any role</span></li> <li><span style="color: rgb(34, 34, 34); font-family: arial, helvetica, sans-serif; font-size: 10pt">Strong evidence of listening skills, verbal communication, and professional writing style</span><br></li> <li><span style="color: rgb(34, 34, 34); font-family: arial, helvetica, sans-serif; font-size: 10pt">Technologically savvy with the ability to use multiple internet and software platforms to perform duties</span></li> <li><span style="color: rgb(34, 34, 34); font-family: arial, helvetica, sans-serif; font-size: 10pt">General understanding of digital marketing reporting and a passion for analyzing metrics</span></li> <li><span style="color: rgb(34, 34, 34); font-family: arial, helvetica, sans-serif; font-size: 10pt">Phenomenal time management skills</span></li> </ul> <p><br></p> <p><span style="font-family: arial, helvetica, sans-serif; font-size: 10pt; font-weight: bold"><span style="color: #222222">Desired Attributes:</span></span></p> <ul> <li><span style="color: rgb(34, 34, 34); font-family: arial, helvetica, sans-serif; font-size: 10pt">High emotional intelligence, empathy, and a high level of urgency in delivering top-notch experiences for our internal team and external clients</span></li> <li><span style="color: rgb(34, 34, 34); font-family: arial, helvetica, sans-serif; font-size: 10pt">Communicates openly and effectively with peers, supervisors, and colleagues</span></li> <li><span style="color: rgb(34, 34, 34); font-family: arial, helvetica, sans-serif; font-size: 10pt">Works well with teammates to receive and digest information to determine necessary outcomes for an assignment and meet strict deadlines while maintaining accuracy</span></li> <li><span style="color: rgb(34, 34, 34); font-family: arial, helvetica, sans-serif; font-size: 10pt">Passion and enthusiasm for customer service</span></li> <li><span style="color: rgb(34, 34, 34); font-family: arial, helvetica, sans-serif; font-size: 10pt">Dedicated team player</span></li> </ul> <p><br></p> <p><span style="font-family: arial, helvetica, sans-serif; font-size: 10pt; font-weight: bold"><span style="color: #222222">Nice-to-Haves:</span></span></p> <ul> <li><span style="color: rgb(34, 34, 34); font-family: arial, helvetica, sans-serif; font-size: 10pt">Experience working with HVAC, plumbing, or other home service companies</span></li> <li><span style="color: rgb(34, 34, 34); font-family: arial, helvetica, sans-serif; font-size: 10pt">Experience with working remotely</span></li> <li><span style="color: rgb(34, 34, 34); font-family: arial, helvetica, sans-serif; font-size: 10pt">Experience upselling solutions over the phone and in person</span></li> </ul> <p><br></p> <p><span style="color: rgb(34, 34, 34); font-family: arial, helvetica, sans-serif; font-size: 18pt"><span style="font-weight: bold">The Benefits</span></span></p> <ul> <li><span style="color: rgb(34, 34, 34); font-family: arial, helvetica, sans-serif; font-size: 10pt">Medical, dental, and vision insurance coverage options</span></li> <li><span style="color: rgb(34, 34, 34); font-family: arial, helvetica, sans-serif; font-size: 10pt">Paid Life Insurance & A D & D Insurance</span></li> <li><span style="color: rgb(34, 34, 34); font-family: arial, helvetica, sans-serif; font-size: 10pt">Work from home</span></li> <li><span style="color: rgb(34, 34, 34); font-family: arial, helvetica, sans-serif; font-size: 10pt">Flexible work schedule</span></li> <li><span style="color: rgb(34, 34, 34); font-family: arial, helvetica, sans-serif; font-size: 10pt">Quarterly whole-office team-building events</span></li> <li><span style="color: rgb(34, 34, 34); font-family: arial, helvetica, sans-serif; font-size: 10pt">Top-of-the-line technology to get work done</span></li> <li><span style="color: rgb(34, 34, 34); font-family: arial, helvetica, sans-serif; font-size: 10pt">Paid Vacations and 19 Paid Holidays</span></li> <li><span style="color: rgb(34, 34, 34); font-family: arial, helvetica, sans-serif; font-size: 10pt">Paid Birthday Off</span></li> <li><span style="color: rgb(34, 34, 34); font-family: arial, helvetica, sans-serif; font-size: 10pt">½ day every Friday</span></li> <li><span style="color: rgb(34, 34, 34); font-family: arial, helvetica, sans-serif; font-size: 10pt">Commission opportunity for all employees</span></li> <li><span style="color: rgb(34, 34, 34); font-family: arial, helvetica, sans-serif; font-size: 10pt">Annual education budget</span></li> <li><span style="color: rgb(34, 34, 34); font-family: arial, helvetica, sans-serif; font-size: 10pt">Quarterly paid volunteer days</span></li> <li><span style="color: rgb(34, 34, 34); font-family: arial, helvetica, sans-serif; font-size: 10pt">Monthly health and wellness benefit</span></li> <li><span style="color: rgb(34, 34, 34); font-family: arial, helvetica, sans-serif; font-size: 10pt">Christmas Bonus</span></li> </ul> <p><br></p> <p><span style="font-family: arial, helvetica, sans-serif; font-size: 18pt; font-weight: bold">Join a Team Aligned with Your Values</span></p> <p><span style="font-family: arial, helvetica, sans-serif; font-size: 10pt">At Optic Marketing Group, we understand that success isn't just about skills and qualifications—it's about shared values and a collective commitment to excellence. We firmly believe that the foundation of great companies lies in the strength of their people. That's why we're excited to introduce you to our core values, the guiding principles that shape our culture and set the stage for success.</span></p> <p><br></p> <ul> <li><span style="font-family: arial, helvetica, sans-serif; font-size: 10pt; font-weight: bold">Focus on People: Connecting Beyond Business - </span><span style="font-family: arial, helvetica, sans-serif; font-size: 10pt">We foster a culture of openness and honesty, both within our team and in our interactions with clients. At Optic Marketing Group, we prioritize treating everyone as individuals first and business leaders second. We're not just colleagues; we're a community that supports each other on a human level, ensuring that each person feels valued and heard.</span></li> <li><span style="font-family: arial, helvetica, sans-serif; font-size: 10pt; font-weight: bold">Love What We Do: Passion Fuels Performance - </span><span style="font-family: arial, helvetica, sans-serif; font-size: 10pt">Work is more than a series of tasks—it's a source of inspiration, fulfillment, and pride. Here, every member of our team loves what they do, and that passion radiates in the quality of our work. We go beyond the job description, seeing each project as an opportunity to excel and make a meaningful impact. When you join Optic Marketing Group, you're not just taking on responsibilities; you're embracing a role that brings joy and purpose.</span></li> <li><span style="font-family: arial, helvetica, sans-serif; font-size: 10pt; font-weight: bold">Work Smarter AND Harder: Strive for Excellence - </span><span style="font-family: arial, helvetica, sans-serif; font-size: 10pt">We believe in the power of hard work coupled with a commitment to continuous improvement. There are no shortcuts to success, and we don't shy away from putting in the effort. However, we're not just about working harder; we're about working smarter. Embracing challenges head-on, we seek innovative ways to enhance efficiency, ensuring that every effort contributes to our collective success.</span></li> </ul> <p><span style="color: rgb(34, 34, 34); font-family: arial, helvetica, sans-serif; font-size: 10pt"><br><span style="font-size: 18pt; font-weight: bold">Optic’s Hiring Process</span></span></p> <p><span style="color: rgb(34, 34, 34); font-family: arial, helvetica, sans-serif; font-size: 10pt">At Optic Marketing Group, we focus on providing an inclusive screening and interview process that allows us to assess the people we hire based on skillsets and potential. We value hiring people whose personal values align with our company values while also adding something unique to our teams.</span></p> <p><br></p> <p><span style="font-family: arial, helvetica, sans-serif"><span style="font-size: 10pt">Below is an outline of how the hiring process moves forward from here.</span></span></p> <p><br></p> <ul> <li><span style="color: rgb(34, 34, 34); font-family: arial, helvetica, sans-serif; font-size: 10pt"><span style="font-weight: bold">Screening Question(s) -</span> If we like what we see on your resume, you will receive a request to answer a preliminary screening question. Responses are then reviewed by the hiring manager, and interviewees are selected based on their responses.</span></li> <li><span style="color: rgb(34, 34, 34); font-family: arial, helvetica, sans-serif; font-size: 10pt"><span style="font-weight: bold">Phone Interview -</span> Typically conducted by our CXO, this phone interview is a 15-20 minute phone conversation where we look to learn more about you, your background, and what you're looking for in your next role.</span></li> <li><span style="color: rgb(34, 34, 34); font-family: arial, helvetica, sans-serif; font-size: 10pt"><span style="font-weight: bold">Zoom Interview -</span> The hiring manager and a member of our leadership team will meet with you via Zoom for 30 minutes, and you will be asked more in-depth and sometimes technical questions to determine your fit for the precise opening on the team based on current needs.</span></li> <li><span style="font-family: arial, helvetica, sans-serif"><span style="font-size: 10pt"><span style="font-weight: bold">Second Zoom Interview -</span> Except in rare circumstances, this is the final round of interviews. This round is conducted over Zoom by a member of our leadership team and is designed to determine the best fit of any remaining candidates for the position.</span></span></li> </ul> <p><br></p> <p><span style="color: rgb(34, 34, 34); font-family: arial, helvetica, sans-serif; font-size: 10pt">The process can sometimes seem a little cumbersome and even lengthy but we care about ourselves and you as a potential fit. But if you do get the job, we’ll do our best to make sure it’s one you’ll never want to leave.</span></p>