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Great Experience Maker (Remote)
Support Center - IrvingThe Great Experience Maker responds to customer contacts through all channels regarding questions, problems and concerns.Major ActivitiesHandles customer questions via call, email and store escalation.Provides support in an up-beat and friendly manner.Logs all calls into the appropriate systems including detailed descriptions, history, and resolution of issues.Provides professional, timely and efficient follow-up by providing status updates and resolution information.Provides on-the-job training to new or less knowledgeable Customer Care agents.Maintain working knowledge of products.Other duties as assignedMinimum EducationHigh School Diploma or GEDMinimum Special Certifications or Technical SkillsStrong familiarity using computers and the internetMinimum Type of Experience the Job Requires1 year of previous Customer Service experienceOtherStrong verbal and written communication skillsExceptional customer service, listening, problem solving and interpersonal skillsThe ability to diagnose, troubleshoot and resolve (and follow up) issues over the phone in a fast-paced, dynamic environmentMust be flexible and comfortable working in a new business environmentA passion for crafting / making a plusMust be able to work any shift (7-9 Mon-Friday 8-7 Sat-Sun)Preferred EducationCollege coursework a major plusPreferred Type of Experience the Job RequiresRetail experience a plusApplicants in the U.S.must satisfy federal, state, and local legal requirements of the job.At The Michaels Companies Inc., our purpose is to fuel the joy of creativity and celebration.As the leading destination for creating and celebrating in North America, we operate over 1,300 stores in 49 states and Canada and online at Michaels.com and Michaels.ca.The Michaels Companies, Inc.also owns Artistree, a manufacturer of custom and specialty framing merchandise.Founded in 1973 and headquartered in Irving, Texas, Michaels is the best place for all things creative.For more information, please visit www.michaels.com.At Michaels, we prioritize the wellbeing of our teams by providing robust benefits for both full-time and part-time Team Members.Our benefits include health insurance (medical, dental, and vision), paid time off, tuition assistance, generous employee discounts, and much more.For more information, visit www.michaels.com.Michaels is an Equal Opportunity Employer.We are here for all Team Members and all customers to create, innovate and be better together.Michaels is committed to the full inclusion of all qualified individuals.In keeping with this commitment, Michaels will assure that people with disabilities are provided reasonable accommodations.Accordingly, if a reasonable accommodation is required to fully participate in the job application or interview process, to perform the essential functions of the job, and / or to receive all other benefits and privileges of employment, please contact Customer Care at 1-800-642-4235 (1800-MICHAEL).EEOC Know Your Rights Poster in EnglishEEOC Know Your Rights Poster in SpanishEEOC Poster Optimized for Screen ReadersFederal FMLA PosterFederal EPPAC Poster.