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Group Insurance Sr. Disability Claims Examiner

June 11, 2026

Job Classification:Operations - Insurance OperationsThis Senior Level Claim Manager role will provide concierge-level customer service to one of Group Insurance’s largest clients. By gaining a deep understanding of the client’s culture and using expert customer service skills, the Senior Claim Manager will take a consultative approach in guiding and coaching our client’s employees through the life cycle of a disability claim. With exposure to multiple products, including Short Term Disability, Statutory Leaves, Absence, Long Term Disability, and Life Waiver of Premium, the Senior Claim Manager will deliver world-class service that ensures a more effortless experience for the employee.As an exceptional collaborator, the Senior Claim Manager will engage Expert Resources to further enhance the claim journey, addressing Behavioral Health and Vocational opportunities within their block of claims. This Concierge Team Member will have the opportunity to interact directly with the Leave team at the client during quarterly virtual meetings and will interface daily with the client’s Benefits Business Partners.As an innovator, the Senior Claim Manager will seek out opportunities to further enhance the claimant experience and will serve as an ambassador for continuous process improvement within the Concierge Team.The Senior Level Claims Manager is responsible for providing excellent customer service while managing an assigned block of around 75 Long-Term Disability (LTD) and Short-Term Disability (STD) claims. The assigned claim block will fluctuate between more or fewer LTD and STD claims, depending on the team’s needs. The Senior Claims Manager will be responsible for overseeing a block of complex claims, including those with co-morbidities, behavioral health issues, and self-reported symptoms.Qualifications:<ul><li>3+ years of LTD experience is required</li><li>STD claim handling and Life Waiver of Premium experience and/or understanding is preferred</li><li>Expert-level, proactive communication skills using a variety of pathways including telephone, email, letters, Teams messaging, group Teams calls, and one-on-one video calls to deliver exceptional, white-glove service to the customer</li><li>An energetic customer focus evidenced through maintaining customer relationships</li><li>Confidence in communicating with highly skilled and highly educated claimants in the software industry</li><li>Ability to interact confidently with attorneys and specialty medical professionals such as Psychiatric providers</li><li>Excellent documentation skills to capture the essence of telephone conversations and to establish clear, concise claim plans</li><li>Ability to comprehend and interpret complex and non-standard policy and plan provisions</li><li>Strong ability to independently work through ambiguous situations and adjust course quickly when needed</li><li>Advanced math skills with the ability to perform financial calculations related to salary and incentives, partial disability calculations, RTW incentives, and offsets</li><li>Provides technical direction to other claims personnel as needed</li><li>Excellent organizational and time management skills</li><li>Demonstrated teamwork skills and ability to leverage resources to attain goals</li></ul>This position will work virtually; therefore, new hires must be able to provide the following & all new hires who work remotely will be held accountable to these standards:<ul><li>Subscribe to an internet service provider plan with at least 25 Mbps download speeds. You must be willing to troubleshoot any issues or outages with your home internet service, contacting your service provider as necessary.</li><li>Must have the capability to handle calls with a cell phone (would need to have unlimited data and minutes) or a landline. Your personal phone number will not be identified to customers.</li><li>Quiet area in your home with minimal distractions and noise-free.</li><li>Reliability and dependability throughout our extensive training program are required.</li></ul>#LI-IN<h1>What we offer you:</h1><h1></h1>Prudential is required by state specific laws to include the salary range for this role when hiring a resident in applicable locations. The salary range for this role is from $61,700.00 to $101,900.00. Specific pricing for the role may vary within the above range based on many factors including geographic location, candidate experience, and skills.<ul><li>Market competitive base salaries, with a yearly bonus potential at every level. </li><li>Medical, dental, vision, life insurance, disability insurance, Paid Time Off (PTO), and leave of absences, such as parental and military leave. </li><li>401(k) plan with company match (up to 4%). </li><li>Company-funded pension plan. </li><li>Wellness Programs including up to $1,600 a year for reimbursement of items purchased to support personal wellbeing needs. </li><li>Work/Life Resources to help support topics such as parenting, housing, senior care, finances, pets, legal matters, education, emotional and mental health, and career development. </li><li>Education Benefit to help finance traditional college enrollment toward obtaining an approved degree and many accredited certificate programs. </li><li>Employee Stock Purchase Plan: Shares can be purchased at 85% of the lower of two prices (Beginning or End of the purchase period), after one year of service. </li></ul>Eligibility to participate in a discretionary annual incentive program is subject to the rules governing the program, whereby an award, if any, depends on various factors including, without limitation, individual and organizational performance. To find out more about our Total Rewards package, visit <a href="https://jobs.prudential.com/us-en/about/work-life" target="_blank" rel="noopener noreferrer">Work Life Balance | Prudential Careers. </a>Some of the above benefits may not apply to part-time employees scheduled to work less than 20 hours per week. <div></div><div>Prudential Financial, Inc. of the United States is not affiliated with Prudential plc. which is headquartered in the United Kingdom. </div><div>Prudential is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, ancestry, sex, sexual orientation, gender identity, national origin, genetics, disability, marital status, age, veteran status, domestic partner status, medical condition or any other characteristic protected by law. </div><div>If you need an accommodation to complete the application process, please email <a href="mailto:accommodations.hw@prudential.com" target="_blank" rel="noopener noreferrer">accommodations.hw@prudential.com</a>. </div><div> </div><div>If you are experiencing a technical issue with your application or an assessment, please email <a href="mailto:careers.technicalsupport@prudential.com" target="_blank" rel="noopener noreferrer">careers.technicalsupport@prudential.com</a> to request assistance.</div>

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...