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Growth Consultant (Virtual)

June 6, 2026

We’re unique. You should be, too.We’re changing lives every day. For both our patients and our team members. Are you innovative and entrepreneurial minded? Is your work ethic and ambition off the charts? Do you inspire others with your kindness and joy?We’re different than most primary care providers. We’re rapidly expanding and we need great people to join our team.The Growth Consultant (Virtual) is a healthcare sales adviser responsible for guiding Medicare-eligible seniors through their enrollment journey with ChenMed. Working within targeted campaigns, the Growth Consultant (Virtual) manages inbound and outbound member acquisition efforts, member retention initiatives, and disenrollment recovery activities, using relationship-building skills, accurate data management, and consultative dialogue to achieve growth objectives. The Growth Consultant (Virtual) takes ownership of campaign performance across the full member lifecycle, using product knowledge and clear communication to build trust with prospective and existing members while maintaining accountability for enrollment and retention results.<h2>ESSENTIAL JOB DUTIES/RESPONSIBILITIES:</h2><ul><li>Engages prospective and current members through inbound/outbound calls to promote services, schedule First Appointments and VIP tours, address retention concerns, and recover disenrollments.</li><li>Owns and executes assigned acquisition, retention, and recovery campaigns, collaborating within pods to meet performance goals and optimize conversion outcomes across the member lifecycle.</li><li>Maintains accurate and comprehensive documentation of all member interactions, campaign outcomes, and follow-up requirements in Salesforce and any other relevant systems used by the COE.</li><li>Actively participates in team discussions to identify process improvements, refine communication approaches, and enhance overall member experience.</li><li>Delivers consistent, professional interactions by following established campaign workflows, effectively handling objections, and clearly articulating ChenMed's value proposition.</li><li>Supports campaign pilots and strategic initiatives by providing field-based insights, identifying operational challenges, and recommending solutions.</li><li>Meets or exceeds defined performance metrics including contact rates, conversion rates, retention rates, and quality assurance standards.</li><li>Performs other related duties as assigned.</li></ul><h2></h2><h2>KNOWLEDGE, SKILLS AND ABILITIES:</h2><ul><li>Excellent verbal communication skills with a clear, confident phone presence and ability to build rapport with senior customers through virtual channels</li><li>Detail-oriented organizational skills with the ability to manage multiple priorities, high call volumes, and various campaigns in a fast-paced work environment</li><li>Demonstrated knowledge of negotiation, probing techniques, closing skills, and objection handling specifically for phone-based sales interactions</li><li>Strong interpersonal and problem-solving skills with the patience and ability to engage seniors in meaningful conversation while maintaining empathy and understanding of their healthcare needs</li><li>Proficiency in MS Office Suite (PowerPoint, Excel, Word, and Outlook), Salesforce CRM, and other database, email, and reporting software</li><li>Proficient keyboarding skills with ability to accurately type and take notes while engaged in phone conversations</li><li>Comfortable working in a dynamic, goal-oriented environment with ability to handle rejection and maintain motivation</li><li>Familiarity with Medicare Advantage basics, and senior-focused service delivery</li><li>Knowledge of HIPAA compliance and healthcare privacy regulations</li><li>Ability to work autonomously in a remote environment</li><li>Ability and willingness to travel up to 25% of the time for local, regional, or national team meetings</li><li>Spoken and written fluency in English; bilingual a plus</li></ul>EDUCATION AND EXPERIENCE CRITERIA:<ul><li>High School Diploma or GED required</li><li>Minimum of one (1) year of successful sales or customer service experience with demonstrated performance results;. working with seniors a plus, as is a general understanding of Medicare Advantage</li><li>Relevant experience establishing and maintaining customer relationships through various channels and interactions</li><li>Experience working with business partners, agents, brokers, or referral sources preferred</li><li>Experience working with seniors, healthcare, or Medicare-eligible populations preferred</li><li>Proven track record in sales or customer service with measurable results (conversion rates, retention rates, customer satisfaction scores)</li><li>Experience managing multiple campaigns, lead sources, or customer segments simultaneously preferred</li></ul><div></div> PAY RANGE:$17.0 - $24.26 HourlyThe posted pay range represents the base hourly rate or base annual full-time salary for this position. Final compensation will depend on a variety of factors including but not limited to experience, education, geographic location, and other relevant factors. This position may also be eligible for a bonuses or commissions.EMPLOYEE BENEFITS<a href="https://chenmed.makeityoursource.com/helpful-documents" target="_blank" rel="noopener noreferrer">https://chenmed.makeityoursource.com/helpful-documents</a>We’re ChenMed and we’re transforming healthcare for seniors and changing America’s healthcare for the better. Family-owned and physician-led, our unique approach allows us to improve the health and well-being of the populations we serve. We’re growing rapidly as we seek to rescue more and more seniors from inadequate health care. ChenMed is changing lives for the people we serve and the people we hire. With great compensation, comprehensive benefits, career development and advancement opportunities and so much more, our employees enjoy great work-life balance and opportunities to grow. Join our team who make a difference in people’s lives every single day.Current employees, if you want to apply to our internal career site, please click <a href="https://careers.chenmed.com/i/us/en/homerevisited" target="_blank" rel="noopener noreferrer">HERE</a>Current Contingent Worker please see job aid <a href="https://chenmed.sharepoint.com/:w:/r/sites/HROperationsHRIS12345/_layouts/15/doc2.aspx?sourcedoc=%7BAE1C60BC-9950-42A6-A1D5-781DFC5FD08D%7D&file=Contingent%20Non%20Worker%20Application%20Process.docx&action=default&mobileredirect=true&wdLOR=cC9BCD7FE-9983-4A94-96EC-8A926B5664A8&CID=AD6787FA-5B70-4451-8F91-B9F5ED518C1D" target="_blank" rel="noopener noreferrer">HERE</a> to apply#LI-Remote

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...